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University of Connecticut SCHOOL OF PHARMACY

A Tradition of Excellence: Preparing Leaders in Pharmacy and the Pharmaceutical Sciences Since 1925

Urban Service Track

What is Urban Service Track?

The Urban Service Track (UST) is an interprofessional education (IPE) program that unites 6 health profession schools, 4 campuses, 2 universities, and multiple community organizations and clinicians. The main goal of this unique curricular track is to develop a group of health care professionals dedicated to caring for urban, underserved populations and who are committed to interprofessional teamwork. The UST program also places strong emphasis on public health and primary care as a career pathway.


About the Urban Service Track (UST)

UST’s unique interprofessional education program has been in existence since 2005; and enrolled its first cohort of students in fall semester 2007, with a pilot year in academic year 2006-2007. It was the first curricular track in the doctor of pharmacy program at the University of Connecticut (UConn) School of Pharmacy.

Each year a group of students from the UConn Schools of Dental Medicine, Medicine, Nursing, Pharmacy, and Social Work and the Quinnipiac University’s Physician Assistant program are selected and admitted into the program. The main goal of the Urban Service Track is to develop a group of healthcare professionals dedicated to caring for Connecticut’s urban, underserved populations and practicing in interprofessional teams. These students are designated as Urban Health Scholars and work as a team to help solve the challenges of healthcare in urban areas, including implementing community health education and outreach programs, providing direct patient care in free clinics, promoting health literacy and cultural sensitivity, and participating in quality improvement initiatives and community-based research. In addition, Urban Health Scholars participate in conferences focusing on health policy and advocacy activities affecting underserved populations.

All activities within UST are interprofessional, and Urban Health Scholars are mentored by UST core faculty as well as community clinicians representing all six schools. Peer-to-peer mentoring also occurs among students and faculty.

The UST program places strong emphasis on public health and primary care as a career pathway. In addition, leadership skills are developed as all Scholars have the opportunity to lead one or more community outreach activities, leading an interprofessional group of health profession students, preceptors, and community partner.

Urban Service Track Curriculum

The Urban Service Track is a two-year “add-on” program that runs concurrently to the main curriculum within the 6 participating schools and provides its Urban Health Scholars with enhanced learning opportunities. The UST curriculum focuses on the following 11 competencies:

  • Cultural and Linguistic Differences
  • Interprofessional Teamwork and Leadership
  • Professional and Ethical Conduct
  • Community Resources
  • Multiple Constituencies
  • Resource Constraints
  • Population Health
  • Quality Improvement and Patient Safety
  • Health Policy
  • Advocacy
  • Health Care Financing and Management

Mastery of the competencies is accomplished via community-based outreach and patient care, advocacy, and research activities as described above as well as active participation at quarterly learning retreats.

Learning Retreats

Urban Health Scholars, participate in learning retreats held throughout the academic year at locations throughout Connecticut. At each learning retreat, students work in small interprofessional groups to solve clinical cases as they are introduced to different vulnerable patient populations, enhancing their knowledge and understanding of health care concerns and barriers specific to that population. Populations covered include: children and youth, the elderly, the homeless, immigrants and refugees, HIV positive patients, those with substance abuse history,   and the incarcerated and ex-offenders. Additionally, a different clinical skill is emphasized at each learning retreat.

A unique component of the Urban Service Track is the strong connection with community partners such as community health centers, Hartford Department of Health, and primary care organizations. For example, the curricular competencies were those identified by clinicians working at federally-qualified community health centers as essential for success in their positions, instead of being dictated solely by UST faculty. Urban Health Scholars are mentored by both faculty and community-based practitioners and all learning retreats feature community clinicians, clients, and/or social service agency representatives.

Community Outreach

A major component of the curriculum focuses on student-engaged community outreach to a wide array of vulnerable populations. In between learning retreats, Urban Health Scholars apply the information learned to design, implement, or assist with a wide variety of health-related field activities. All field activities are community-based and are focused on:

  • clinical care (e.g., hypertension and oral cancer screenings at health fairs)
  • education (e.g., immunization awareness, nutrition education to seniors and children, smoking cessation education, community gardens, health careers awareness programs to K-16 students)
  • advocacy (e.g., discussions with state legislators)

Second year Urban Health Scholars are expected to lead at least one community outreach project and participate in the Student Leadership Cabinet meetings. All community outreach field activities are led by one or more second-year Scholars. The Student Leadership Cabinet meetings are designed to discuss how to successfully organize and lead teams of students from multiple professions with different educational backgrounds and therapeutic skill levels, coordinate the efforts of faculty and community clinicians precepting each outreach session, and communicate with community partner organizations and team co-leads. Student Leadership Cabinet members also act as a liaison between the UST student body and the faculty, providing input and feedback about the overall UST curriculum.

Urban Health Scholars and faculty also provide direct patient care at free clinics. UST’s community outreach programs connect the 2 universities and 6 schools with a number of community partners in these endeavors, bringing much-needed services to Connecticut’s urban areas and vulnerable populations. UST Scholars and faculty provide community outreach to 4,000-5,000 of Connecticut’s neediest citizens each year.

Pharmacy-Specific UST Curriculum

In addition to completing the main UST curriculum and the PharmD curriculum, pharmacy Urban Health Scholars complete the pharmacy-specific UST curriculum. This curriculum consists of additional group meetings, design and implementation of pharmacy-led community outreach projects, and APPE requirements. The goals of the pharmacy UST curriculum are:

  • To enable pharmacy students to understand the roles and contributions of pharmacists in primary care and with underserved patients
  • To develop skills in drug therapy management and direct patient care as they apply to real-world practicalities when caring for underserved patients in outpatient settings,
  • To develop effective communication and teamwork skills that enable effective collaboration with members of other health care professions.


UST activities clearly map to such Center for the Advancement of Pharmacy Education (CAPE) Educational Outcomes as patient and population-centered care, interprofessional collaboration, promotion of health and wellness, patient advocacy, cultural sensitivity, problem-solving, and leadership. Pharmacy Urban Health Scholars are expected to exhibit the “four P’s” of Pharmacy UST: Patient-centered, Professional, Proactive, and Personable.

Community Outreach

The following are just examples of the many community outreach projects that Urban Service Track leads throughout the year. Other outreach projects are available, and more are added to the running list each year. (The asterisks denote community outreach projects that occur multiple times throughout the year.)

*Affording Medications: Helping patients with strategies to afford medications. 

*Asthma Camp: A camp for children ages 6-12 years living with this chronic disease. Urban Health Scholars help elementary school students explore and learn about asthma in a fun and exciting way. The children learn about asthma triggers, medication education and coping skills. Parents/guardians attend a Q & A led by a healthcare professional about the treatment of asthma.

*Biomedical Engineering Discovery Program:  A Saturday immersion program for high school students about the biomedical engineering field as it applies to healthcare. Urban Health Scholars work directly with students to accomplish their hands-on activity, which may involve building a hydraulic arm or designing and building a prosthetic leg.

*Brushing Bunnies: Teaches children about the importance of oral hygiene through story-telling and sharing information about what to expect when seeing a dental provider. Brushing Bunnies is offered to childcare centers/programs and elementary schools enrolling underserved children.

CT Mission of Mercy: Sponsored by the CT Dental Association, Urban Health Scholars and faculty support the pharmacy and medical triage areas, serve as medical interpreters, patient escorts, and patient educators, and have the opportunity to observe in the dental clinic. Over 2,000 patients and nearly a million dollars’ worth of free dental care are provided over the course of one weekend.

CCMC/UCHC HIV Peds/Family Holiday Social: Join children and families living with HIV/AIDS for the annual holiday social by coordinating arts and crafts activities.

*Community Garden Initiative: Promoting community gardening, better nutrition, and health promotion activities for Hartford’s residents, UST Scholars work with community agencies and the public to plant, maintain and nurture multiple community gardening beds. Activities begin in the spring and culminate early fall.

*Community Health Fairs: Providing health screenings and education to underserved communities throughout Connecticut.

  • Neighbor Housing Services of New Britain Health Fair (mid/late June)
  • Greater Hartford NAACP Family Day (mid/late August)
  • Simpson Waverly Health Fair (mid/late September-early October)
  • Bloomfield-West Hartford Health Department Initiative (throughout the year)
  • Go Red Women’s Heart Health – collaborating with the American Heart Association, this event is typically held in March. Urban Health Scholars provide pre-luncheon wellness screenings and education.
  • Sickle Cell Walk-a-thon and Health Expo – (early/mid October)

*From Wheeze to Breeze: Community education around understanding asthma and COPD self-management including triggers and medications.

*Going Beyond Initiative: Reaching out to populations not typically seen at other UST outreach events to provide health education and screenings on a wide variety of topics. 

*Health Careers Awareness: UST Scholars work with students K-16 through a variety of programs to expose disadvantaged children and teens to opportunities in health careers. Programs include Middle School & High School Clinical Skills, Take Your Child to Work Day, College Health Service Corps Symposium, Louis Stokes Alliance Minority Participation, Rowes Scholars, UConn Public Health and Service Living/Learning Community, etc. 

*Healthy Hartford Campaign: Health promotion activities provided to residents of the greater Hartford area. Activities include basic screenings and risk assessments as well as health education and health promotion. HHC patient focus: families, men, women, the elderly and City of Hartford employees. 

*Hispanic Senior Center: Utilizing Spanish language skills, UST Scholars provide special health promotion and fun activities with older adults at the Hispanic Senior Center of Hartford. Activities run the gamut from holiday treats for those with diabetes, to oral health and medication education, to bingo!

*Husky Sports: Working directly Hartford elementary school students participating in UConn’s Husky Sport Program, Scholars bring health careers and science alive by providing after-school enrichment programming. This unique program supports an evening health promotion education program for parents/guardians. 

*Immunization Education: Promoting awareness of the importance of vaccination in adults as well as dispelling misconceptions of various vaccines.

*Migrant Farm Worker Clinic: Making healthcare accessible to the 17,000 to 20,000 migratory workers residing in Connecticut by establishing mobile clinics at their worksites (farms). The MFW Clinic operates from late June through late September. 

National Primary Care Week: UST has 8 community sites each year. Community screenings encompassing hypertension, diabetes, nutrition, smoking cessation, and other health promotion education, oral health awareness education, and an Ask the Pharmacist opportunity. 

*No Ifs, Ands, or Butts: Focuses on smoking cessation education to adults at community health events and smoking prevention education to children and teens.

*Nutrition Detectives: Urban Health Scholars teach 2nd and 3rd graders about making better food choices in a fun and engaging way at elementary schools enrolling urban children. Utilizing “detective” hats, sunglasses and magnifying glasses, children “investigate” the nutrition contents of various foods. 

*Pathways/Senderos Teen Pregnancy Prevention Program: Working with the Greater New Britain Teen Pregnancy Prevention Center (motto: Diplomas Before Diapers) staff to deliver after school programming for 6th-12th graders. Topic include: nutrition for healthy teens, oral health tips, health careers awareness, poison control/awareness for babysitters, smoking prevention, etc. There is also a similar program for the city of Waterbury. 

*Smiling Seniors: Oral health education provided to older adults that is fun and engaging. Utilizing interprofessional teams of UST Scholars, the Smiling Seniors program teaches participants proper hygiene techniques as well as the role played by medications, nutrition, adaptive appliances, and chronic diseases in oral healthcare. 

*Spring Forward – Don’t Fall Back: Engaging older adults in fall prevention educational activities that are fun and relevant for seniors. 

*Tar Wars: Focuses on tobacco-free education and messaging for elementary school children. Tar Wars is a program of the American Academy of Family Physicians. This is a “plug-in” program facilitated in the classroom by Urban Health Scholars.

*Tick-Borne Illness Prevention – Aware and Prepared: Focuses on raising awareness about tick borne infections and providing education on steps that can be taken to prevent exposure. 

“I’ve always been passionate about universal health care and helping those in need, but was never able to act upon this. It wasn’t until I was able to learn about the different vulnerable populations and actually provide them with health care and education that I learned what it means to care for the underserved and why it’s so important.”

Advocacy and Professional Development

Urban Health Scholars have the unique opportunity to attend the National Association of Community Health Centers’ (NACHC) Policy and Issues Forum held in Washington DC. Each year the UST program takes a group of Urban Health Scholars to the NACHC March conference

The NACHC March conference is a large multi-day conference that has more than 2,100 clinicians, policy makers, board members, and educators in attendance.  As part of this conference, Urban Health Scholars are incorporated into teams pre-arranged by the Community Health Center Association of Connecticut to visit state Congressmen on Capitol Hill. This conference is a unique opportunity for Urban Health Scholars to learn about national healthcare topics related to caring for vulnerable populations, advocacy, and primary care. Urban Health Scholars have traditionally been the only group of students nationally who are invited to meet with the NACHC leadership during the conference.

Professional Development
Urban Health Scholars have the opportunity to share their research and community-based projects at annual meetings in many different venues. Some of these meetings have included the CT Public Health Association’s Annual Meeting, ASHP’s Midyear Clinical Meeting, and the National Academies of Practice’s Annual Forum.

Application Steps

Interested pharmacy students should come to the Urban Service Track Lunch and Learn in the spring semester to hear more about UST, its activities, opportunities, and curricular requirements. Current Urban Health Scholars will be there to share about their experiences with UST and answer any questions that prospective applicants may have. The application process will be discussed at that time.

For more information about the Urban Service Track and the pharmacy curriculum contact:

Devra Dang, PharmD, BCPS, CDE, FNAP
Associate Clinical Professor
University of Connecticut School of Pharmacy
Core Faculty, UCONN Urban Service Track
UCONN Schools of Medicine, Pharmacy, Dental Medicine, Nursing, and Social Work and Quinnipiac University’s Physician Assistant program

School of Pharmacy
69 N Eagleville Rd
Storrs, CT 06269
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