What Would You Do? – February 22, 2016

Scenario: Dr. Rx came into the pharmacy for his Saturday morning shift. Upon arrival, the overnight pharmacist informed him that the pharmacy just ran out of its Oxycodone/Acetaminophen. Shipment was delayed by the snow and would not be received until Monday. Dr. Rx knew from his experience that the local hospital ER and emergency clinic would be sending patients over for this particular medication. He had to handle this situation with delicacy or it was going be a long day for him.

If you were in this situation, “What Would YOU Do?”

Resolution: Dr. Rx contacted both the local ER and the clinic first thing in the morning to notify them that this combination was temporarily out of stock. Rx asked that physicians either prescribe Oxycodone and acetaminophen separately or refer the patients to other pharmacies. Rx informed the technicians at the drop-off station to explain the situation and re-direct patients with prescriptions for the particular medication to other pharmacies.

Take-away: Urgent situations arise in the pharmacy every day. Always be proactive. Be on top of the inventory, especially for the controlled substances. Fill out the DEA Form 222 with accuracy and punctuality to prevent delayed order.