Scenario: You are a pharmacy intern working at the drive through at a busy community chain pharmacy. A patient comes to drop off a prescription for Adderall XR and says that they would like to drop it off and pick up the medication immediately. The store is very busy but you go to check to see if the medication is due to be filled and if the store has it in stock. Since the store is very busy right now, one of the technicians suggests you just tell the patient that the store does not have this medication in stock so that you don’t have to fill it and it’s one less thing that you have to worry about and the patient can easily go to a competitor chain just across the street. What would you do?
Answer: You should take in the prescription and only turn the patient away if the store actually does not have the drug in stock. It is important to remain truthful with the patients of the pharmacy and keep a good rapport.
Take Away: Even though the pharmacy can become very busy, it is important that patients receive their medications as they need them to ensure proper treatment outcomes. It is also unethical to lie to the patient to try to avoid doing more work.