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LAW: The Legal Blueprint: Designing Error-Proof Pharmacy Policies

Learning Objectives

After completing this continuing education activity, pharmacists and pharmacy technicians will be able to

  1. RECALL the key governing bodies and their role
  2. RECOGNIZE important details, dates, and timelines for a pharmacy manager
  3. DESCRIBE the duties of pharmacy technicians and interns
  4. DETERMINE the roles and responsibilities of a pharmacy manager
  5. IDENTIFY key pharmacy laws that pharmacy managers should implement in practice

 

    A man is adding notes to a blue paper set on a table, using a pencil

     Release Date

    Release Date: August 15, 2026

    Expiration Date: August 15, 2029

    Course Fee

    $7 Pharmacist

    $4 Pharmacy Technician

    There is no funding for this CE.

    ACPE UANs

    Pharmacist: 0009-0000-26-042-H03-P

    Pharmacy Technician: 0009-0000-26-042-H03-T

    Session Codes

    Pharmacist: 26YC42-DEP75

    Pharmacy Technician: 26YC42-PDE57

    Accreditation Hours

    2.0 hours of CE

    Accreditation Statements

    The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-042-H03-P/T will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

     

    Disclosure of Discussions of Off-label and Investigational Drug Use

    The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

    Faculty

    Dylan DeCandia, PharmD, RPh.

    Manager, Franklin’s Pharmacy

    Ho-Ho-Kus, NJ

    Faculty Disclosure

    In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

    Dylan DeCandia, PharmD has no relationships with ineligible companies.

     

    ABSTRACT

    As the retail pharmacist’s scope of practice evolves and pharmacies become busier, pharmacy managers' responsibilities grow more and more complex. To understand these complexities, pharmacy managers require a deep understanding of state and federal laws. The most successful pharmacy managers operate in a constant state of readiness, treating compliance as an everyday process rather than a response to an inspection. This continuing education activity will develop pharmacy managers and provide resources for upcoming or unannounced inspections.

    CONTENT

    INTRODUCTION

    Along with pharmacy practice becoming more complex, well-being reports reveal pharmacy staff members experience high rates of burnout and distress. Often, these factors lead to staff turnover, medication errors, inadequate patient education, and increased risk of patient harm. To mitigate these issues and manage staff, pharmacies require highly educated and trained pharmacy managers. For pharmacy managers, companies have high expectations that the candidates they select will know and adhere to company policy, but also state and federal laws.1,2 The most successful pharmacy managers operate in a constant state of readiness, treating compliance as an everyday process rather than a response to an inspection.

     

    Pharmacy manager responsibilities fall into three main categories: the pharmacy, the personnel, and the prescription. The pharmacy manager's responsibilities are broad because the manager is accountable for anything that occurs in the pharmacy. Let's start with a PRO TIP: The best pharmacy managers don't prepare for inspections—they practice in a constant state of readiness every day.

     

    REGULATORY BODIES IN PHARMACY

    When they have knowledge of pharmacy governing bodies, pharmacy managers improve efficiency when filing reports, researching pharmacy law updates, and reviewing statutes. The Food and Drug Administration (FDA) and the Drug Enforcement Agency (DEA) are the major players at the federal level. The FDA creates and enforces regulations for all consumer products, including pharmaceuticals. FDA inspectors review each step of the pharmacy supply chain; any issue during this process must be reported to them.

     

    The DEA enforces the U.S. controlled substance laws. Pharmacy managers must report any issue with controlled substance distribution and manufacturing, or general related concerns to the DEA. We discuss some specific DEA Forms during the Legend Drug Inventory section later in this activity.3

     

    The Joint Commission (TJC) creates pharmacy practice standards and, similar to the FDA, they enforce these standards. TJC is an independent, non-profit entity that accredits and manages healthcare facilities and services, such as hospitals, home care pharmacies, and point-of-care testing.4,5

     

    On the state level, the Board of Pharmacy (BOP) regulates pharmacy practices. Every state has different pharmacy laws. Pharmacy managers must be familiar with their state's BOP to understand changes in laws or pharmacy practice to maintain a CONSTANT STATE OF READINESS. In many states like Connecticut, the BOP acts as a judicial group, approving licenses or registrations and ruling on penalties if anything transpires during inspections.6 Pharmacists under investigation or at risk of having their license suspended or revoked may need to visit BOP meetings to hear the judgements.6

    A woman is very excited to be promoted to pharmacy manager

    PAUSE AND PONDER: Congrats! Your management promoted you to pharmacy manager. Take a moment and consider your new responsibilities. What have you seen pharmacy managers oversee in the past? Who or what do you supervise?

     

    PHARMACY MANAGER RESPONSIBILITIES

     

    New Pharmacy Managers

    Many states have specific regulations for newly promoted pharmacy managers. Regulations for reporting controlled substance inventories, reporting changes in management, and potential interviews with the BOP after promotion often differ between states.

     

    Many states like Alabama, Nevada, New Jersey, and Texas require pharmacy managers to record controlled substance inventories upon promotion.7 The timeline to report the inventory also differs between states. Alabama requires a full controlled substance inventory within 15 days promotion, whereas Texas and Nevada have stricter reporting laws after the manager changes.8 Texas requires inventory on the day of management change and Nevada requires inventory within 48 hours.8,9,10 A PRO TIP is that new pharmacy managers should record a full controlled substance inventory, even if state laws do not mandate one. While taking inventory, the pharmacy manager can reconcile old problems that occurred prior to their supervision, preventing future liability issues.

     

    Reporting updates in management also differs between states. A new pharmacy manager should always report a management change to the board. Many states require the out-going pharmacy manager to report their departure as well.7,11 During state inspections, clarity about the current pharmacy manager can improve the efficiency of the visit.

     

    Upon promotion to pharmacy manager in Connecticut, the state's Department of Consumer Protection requires an in-person interview with the Commission of Pharmacy (COP). The COP, known as the BOP in most states, will discuss new manager responsibilities and assess the pharmacist's character during the interview. The COP meets on the last Wednesday of every month, except for December, January, and February, so each pharmacy manager should plan accordingly and submit requests to appear at the monthly meeting early.6,12

     

    Personnel

    A pharmacy manager's main responsibility is managing the pharmacy's personnel. Outside of pharmacy law, managers handle staff scheduling and complaints. At first, scheduling may not seem so terrible, but having to schedule an entire staff with no prior experience can quickly become overwhelming. Managers need to plan and inform the team about deadlines for requesting days off. A PRO TIP is to prepare for any eventuality by having staff contact information handy at work and at home. Last minute emergencies or changes will happen sooner than later!

     

    Licenses and registration requirements are ubiquitous in pharmacies. It's the manager's job to ensure that personnel, the premises, and the controlled substance licenses remain active and valid. Inspectors often check license expiration dates, and they may ask the pharmacist in charge to pull all the pharmacy's licenses for staff and the premises. This is where maintaining a CONSTANT STATE OF READINESS is key. The manager needs to guarantee each staff member's license or registration is current and readily available.13

     

    In a world plagued with staff burnout, understanding each pharmacy team member and creating a positive environment will prevent errors. According to a 2024 National Pharmacist

    Workforce Study, 73% of pharmacists rated their workload as high or excessively high.14 Across different pharmaceutical fields, retail/community pharmacists ranked highest with 91% of employees reporting excessive workloads.14 Researchers concluded that the pharmacy work environment requires drastic changes. PRO TIP: Pharmacy managers should learn each individual staff member's preferences. Some staff members require scheduled one-on-one time to voice their concerns and questions, others prefer more autonomy to make their own decisions. Pharmacy managers should avoid micromanaging their staff.

    A stick figure leans on the 3 dimensional words PRO TIP

    Let's discuss the details of each pharmacy personnel to understand how to manage them better.

     

    Personnel: Pharmacist

    Pharmacists must renew their licenses in keeping with state requirements; The National Association of Boards of Pharmacy (NABP) maintains the CPE Monitor system. Upon upgrading to the Plus Plan, users can receive a state-by-state breakdown of renewal requirements for all 50 states and the District of Columbia (DC).15 Other Plus Plan features include a dashboard that outlines the states' required hours and develops alerts for upcoming deadlines.15 Managers need to remind pharmacists as renewal dates approach because, from time to time, states may change the renewal process or period.16

     

    Pharmacy managers can purchase pharmacy compliance software to track staff licenses and non-CE training requirements. If managers find themselves inundated with tasks, they can designate a pharmacy technician to monitor overall staff progress. For staff members, federal laws mandate training courses on HIPAA, pseudoephedrine, and Fraud, Waste, and Abuse initially upon hire and/or annually.17,18,19,20 Pseudoephedrine training is required for any individual who is directly involved in the sale of Scheduled Listed Chemical Products containing ephedrine, pseudoephedrine, or phenylpropanolamine.20,21 Fraud, Waste, and Abuse training is required for any facility participating in Medicare Part C or Part D or other federal programs.18,19

     

    Compliance software provides courses and tracks each staff member's progress to help the pharmacy meet federal training requirements annually.22 Some software offers extra management training for pharmacy managers to improve.22 Larger retail chains have proprietary software for management to use like LearnRX for CVS pharmacy technician training.23 Many options for compliance tracking are available for independent pharmacies such as COMPLIANCETrack, PRS Pharmacy Services, and AlignRX.22,24 Independent store pharmacy managers should discuss options with their pharmacy software representatives as they may recommend specific compliance trackers that integrate better with the software.

     

    For license renewal, pharmacy boards generally notify individuals whose licenses are expiring 30 to 45 days before license expiration. Many states, like Connecticut, use fast-track renewal personal identification numbers (PINs) that identify the license or registration, making renewal simple.25 Renewing the pharmacy license follows the same procedure, which we will discuss later.

     

    During each renewal period, pharmacists need continuing education (CE) credits. Motivating and encouraging pharmacists to keep up with their CE helps prevent license renewal delays.26 Monitoring each staff member's CEs is difficult, so the pharmacy manager can intermittently remind pharmacists about acquiring CE credits. Many states have different specifications for each CE; Connecticut only requires one annual pharmacy law credit (congrats!).26 As the pharmacy manager also needs CE credits, finding and sharing CEs with staff from accepted accreditors may ease the process.26 The most common place to find specific CE is through the Accreditation Council for Pharmacy Education or the state BOP website. Some states allow pharmacists to take Continuing Nursing Education, Continuing Medication Education classes, or other accredited institutions for credits.26 Although pharmacists do not need to submit CEs when renewing their license, CE audits can occur up to three years after renewal, so pharmacists should track and record each one in CPE Monitor.15

     

    PAUSE AND PONDER: You've completed hundreds of prescriptions, but the list keeps growing! Meanwhile, your pharmacy technicians, Ethan and Matthew, are bickering about renewing their pharmacy technician license. They seem unsure about their requirements after hearing other pharmacists talk about CE credits. Do pharmacy technicians complete CE credits for license registration renewal? What resources can you show them? Why is it necessary to keep staff educated?

     

    Personnel: Pharmacy Technicians and Interns

    The Pharmacy Technician Certification Board (PTCB) certifies some pharmacy technicians nationally, designating them Certified Pharmacy Technicians (CPhT). Certain states, such as Texas, North Dakota, and Virginia, require pharmacy technicians to become nationally certified  with the PTCB in addition to registering with the state for licensure; all 50 states, DC, and the U.S. territories recognize technician certification.27 States that do not require this certification often allow higher technician ratios if one technician is a CPhT. If the state authorizes more technicians per pharmacist when the pharmacy employs a CPhT, pharmacy managers can encourage pharmacy technicians to become certified and consider offering a better salary as an incentive.28 Managers should remember that pharmacists may refuse to supervise extra pharmacy technicians if they are not comfortable directly supervising more staff. How pharmacists handle the refusal depends on state law, employer policy, and professional duty standards.

     

    National certification requires CE credits for technicians.29 Uncertified pharmacy technicians who register with their states (not nationally) often do not need CE. An advantage to certification is that the PTCB helps pharmacy technicians develop and train continuously. Notifying uncertified technicians and encouraging them to take CE is smart. Complacency causes workplace errors and mistakes, so consistent engagement with CE courses will galvanize development and reaffirm skills to prevent medication errors.30

     

    Each pharmacy technician and intern requires direct supervision. In other words, the pharmacist on duty must be physically present to make in-progress and final checks during the prescription filling process. The supervising pharmacist is responsible for any and all actions of the pharmacy technicians and interns. Federal law does not limit the number of pharmacy technicians, but many states dictate a maximum technician to pharmacist ratio.28,31 Table 1 shows some state limits to technician ratios.7,28,32,33,34,35

     

    Table 1. Pharmacy Personnel in Various States7,28,32,33,34,35
    Connecticut Massachusetts New Jersey New York
    Pharmacy Manager PIC (resident pharmacy) or Manager of Record (non-resident pharmacy) PIC Supervising Pharmacist or PIC
    Pharmacy Technician

    (2:1 or 3:1 ratio)

    Pharmacy Technician

    (3:1 or 4:1 ratio)

    Pharmacy Technician

    (2:1 ratio)

    Pharmacy Technician

    (2:1 ratio)

    Pharmacy Intern Pharmacy Intern Pharmacy Extern (student) Pharmacy Intern
    Pharmacy Intern

    (post-graduation)

    ABBREVIATIONS: PIC = Pharmacist-in-Charge

     

    In many states, pharmacy interns must accrue at least 1500 hours across the course of their internships, but cannot work more than 40 hours in a week.31,36 One of few exceptions is Illinois, only requiring students to accumulate 400 hours of training.37 During this time, interns can perform pharmacist tasks including compounding, dispensing medications, and other services, as long as they have direct supervision from a pharmacist.38 To oversee interns, pharmacists must become pharmacy intern preceptors.

     

    Compared to pharmacy interns, pharmacy technicians have a limited scope of responsibility. Technicians cannot perform tasks that call for extended clinical knowledge or decision making, such as counseling patients, receiving new verbal prescriptions, or determining therapeutic alternatives. Besides general prescription filling, technicians can receive refill authorizations from practitioners, given the prescription is identical to the previous refill and not a controlled substance.39 The pharmacist should establish that the prescription remains unchanged from the previous refill by checking the technician's prescription. Pharmacy managers must confirm that staff members practice within their scope.

     

    Sometimes, busy pharmacies use pharmacy interns as extra labor during their rotations. Pharmacy managers should NOT encourage using pharmacy interns this way; all pharmacy managers should remember their time as interns and use that to help promote a safe environment that nurtures learning without overworking them. Because pharmacy managers are knowledgeable in pharmacy practice, they should offer themselves as a resource to pharmacy interns.

     

    The same applies to pharmacy technicians. Pharmacy technicians are the pharmacists' most important assets. Without them, the pharmacy would not run smoothly. Pharmacy managers should not delegate menial tasks to them, but rather work alongside them to form a proper team.

     

    To avoid patient confusion (patients sometimes think anyone in a white coat or scrubs is “the pharmacist,” when in reality, the person may be a technician or a clerk), pharmacy managers should encourage the use of clearly visible name tags. Name tag laws change among states. New York requires anyone working in a registered pharmacy to wear a name tag that also indicates their position.40,41 New Jersey instructs all pharmacy personnel to wear name tags, except when actively compounding sterile prescriptions.42 In Connecticut, state law requires only pharmacy technicians to wear name tags.39 Every state is different!

     

    Originally, Iowa required pharmacy personnel to wear identification name tags but have since repealed those laws.43 In April 2024, Iowa legislators developed a new pharmacy practice act to update a 40-year-old law and nurture a modern standard of care. Behind Alaska and Idaho, Iowa became the 3rd state to overhaul their pharmacy laws to push pharmacists toward higher practitioner status.44 Although not specifically mentioned, some may attribute the name tag repeal to the cut and slash for removing outdated, overly meticulous pharmacy laws.

     

    Maintaining current licenses, required training, and clearly defined staff responsibilities keeps both the team and the pharmacy in a constant state of readiness.

     

    The Pharmacy

    Every pharmacy location differs, so each pharmacy manager should identify the exact parts of the premise they control. If the prescription department resides within a regular store, the pharmacy manager will have less to oversee than if the whole store is devoted to pharmacy as its primary operation. The location of the prescription department will also change requirements for personnel, security, signage, and licensing change.

     

    If the pharmacy is entirely devoted to the practice of pharmacy (i.e., not a pharmacy located within a business), the pharmacy manager must supervise all products in the store. Pharmacy managers can delegate clerks or other pharmacy employees to check over-the-counter stock to prevent any safety issues due to misbranded drugs or devices.45 Staff should remove any improperly labelled, expired, or other damaged products from stock.45 Independent of normal stock, staff must maintain the pharmacy in clean, sanitary order.46

     

    PAUSE AND PONDER: The prescriptions keep piling up, patients are upset, there is simply not enough room or staff to manage the workload. Thankfully, you have notified your pharmacy owner, Frank, and he (finally) determined that the pharmacy needs a new, larger location. As pharmacy manager, what tasks do you perform during the move? Does Frank need your help or can he manage the BOP by himself?

     

    The Pharmacy: Licensure

    When applying for pharmacy licensure, state regulations may require the presence of the pharmacy manager. In Connecticut, regardless of whether the application for the pharmacy licensure is for a new pharmacy or a relocating pharmacy, the pharmacy manager must present in person with the licensee to the board.47 In other states, pharmacy managers are, more often, not required to appear before the board, unless they are the owners. For example, New Jersey and Massachusetts require new owners to disclose their pharmacy manager on the application, but the manager does not always have to interview. Massachusetts indicates any member of the application process, such as the pharmacy manager, applicant, or interest holder, may be required to appear before the board.48,49 New pharmacy managers should understand their responsibilities in new pharmacy applications.

     

    North Dakota remains the only state that requires the pharmacy owner to be a registered pharmacist in good standing. This law, enacted in 1963, prevents chain pharmacies from opening stores throughout the state. Chains, such as Walgreens and Walmart, attempted to repeal the law in 2009, 2011, and 2014, but were unsuccessful. In 2014, Walmart spent nearly $3 million to campaign pushing to overturn the ownership law, stating that their presence could lower prescription prices. At the time, North Dakota ranked as the 13th lowest state for prescription pricing.50,51

     

    Renewing pharmacy licenses follows the same procedure as pharmacists and pharmacy technicians. PRO TIP: Pharmacy managers can create charts to help visualize and track deadlines. Table 2 illustrates how a Connecticut pharmacy manager can display license renewal dates and cost for staff reference.

     

    Table 2. CT License Renewal Information 16,25,52
    License Date Required (Annually) New License Cost ($) Renewal License Cost ($)
    Pharmacist January 31st 200 100
    Pharmacy Technician March 31st 50 50
    Pharmacy August 31st 750 190

     

    The Pharmacy: Hours of Operation & Signage

    After the board approves the pharmacy's license, the pharmacy manager must supervise the proper placement of signage and hours of operation. Each state has specific requirements for minimum hours of operation and sign placement. For Connecticut, the pharmacy must remain open at least 35 hours per week.53 Unscheduled closings of the prescription department may occur due to emergencies that leave prescription departments without a pharmacist. Unscheduled closings for Connecticut pharmacies must not exceed one day and 18 times in a 365-day period or more than twice in any 39-day period.54 Within 72 hours of any unscheduled closing, the pharmacy manager must report the closure to the COP.

     

    The pharmacy manager must post helpful details, such as closure duration or any pharmacies in a two-mile radius, so patients can continue to receive therapy.54 If pharmacy managers find it difficult to keep the business open for lack of staff or other reasons, they can request a change in hours to the prescription department. The pharmacy manager must notify the COP 30 days before making any permanent changes.55

     

    Hours of operation in rural states continue to challenge lawmakers. Currently, Maine requires pharmacies to remain open for 40 hours per week.56 When 10% of Maine pharmacies closed between 2013 and 2024, lawmakers began to push new changes to pharmacy law to prevent more closures and pharmacy deserts.57,58 A new bill allowing retail pharmacies to operate remote dispensing sites in rural areas is fighting through the Maine legislative system to challenge the current laws.59

     

    Without directly changing the hours of operation laws, remote dispensing sites allow pharmacies to employ less staff onsite while increasing access to healthcare. While needing to reach minimum staffing and hours requirements, independent pharmacy gross profit margins plummeted to 21%, the lowest since the National Community Pharmacist Association began recording the data.60 Rural pharmacy managers must identify ways to reach minimum hours of operation to maximize expenses while providing optimal care to patients. Some rural states, like Montana, do not specify a minimum hours of operation for retail pharmacies.61

     

    If the business is devoted to the practice of pharmacy, the pharmacy manager should post its hours at all pharmacy entrances.62 In addition, pharmacy managers must display their own name within or near the prescription department so patients can identify them.63 Although signage seems menial, inspectors consistently check during routine visits. For all other signage, pharmacy managers can employ Table 3 to guarantee signage compliance in future inspections.

     

    Table 3. Key Signage Checklist46
    Sign Specifications
    Pharmacy License Conspicuously posted
    Pharmacy manager name Clearly and readily identifiable to patients and customers
    Generic Drug Substitution “THIS PHARMACY MAY BE ABLE TO SUBSTITUTE A LESS EXPENSIVE DRUG PRODUCT OR INTERCHANGEABLE BIOLOGICAL PRODUCT WHICH IS THERAPEUTICALLY EQUIVALENT TO THE ONE PRESCRIBED BY YOUR DOCTOR UNLESS YOU DO NOT APPROVE””

     

    Block letters not less than one inch in height

    Reporting of prescription errors Lettering in a size and style that allows for consumers to read without difficulty at the prescription department distribution counter

     

    “If you have a concern that an error may have occurred in the dispensing of your prescription you may contact the Department of Consumer Protection, Drug Control Division, by calling 1-800-842-2649"

     

    The Pharmacy: Equipment & Security

    For pharmacy managers in new pharmacies or relocating pharmacies, the BOP must first approve storage conditions for controlled substance and other legend drugs. Facility security requirements will change depending on previous security incidents or vulnerability to theft, number of controlled substances on hand, and other conditions that warrant increased security. Federal law mandates a steel cabinet or approved safe weighing at least 750 pounds or bolted/cemented into the building.64,65,66

     

    Other pharmacy equipment subject to inspection include refrigerators, balances, and pharmacy pill counters. The pharmacy manager should maintain equipment in clean, working order.46 Some states require pharmacies to keep specific equipment on hand, especially if non-sterile compounding occurs on site. Although tedious, New Jersey law instructs pharmacies to keep certain spatulas, volumetric devices, pharmaceutical references, and other materials on hand.67 Originally, New York instructed every pharmacy to carry the United States Pharmacopoeia Dispensing Information, but recent changes dictate only physical copies of pharmacy law are kept on hand. For other current references, New York law permits online access.68

    Pharmacy managers should delegate refrigerator and freezer temperature tracking twice daily. When logging temperatures, staff should confirm each metric falls within appropriate ranges. Connecticut state law indicates specific safe temperature ranges:

    • Refrigerator
      • 2 to 8o C OR
      • 36 to 46o F
    • Freezer
      • Minus 25 to minus 10o C OR
      • Minus 13 to 14o F

    Staff must notify the pharmacy manager if temperatures stray from the recommended range (called temperature excursions) as inspectors frequently check refrigeration logs.46 Small details add up during inspections! Routine attention to equipment, security, and environmental requirements prevents last-minute scrambling and reinforces a constant state of readiness.

     

    The Prescription

    Document, document, document. If you didn't document it, it did not happen. These phrases should ring in every pharmacist's ears. Whether changing a prescription with practitioner approval, making a generic substitution, or other prescription adjustments, the pharmacy personnel should document everything. Documentation could protect the pharmacy manager and pharmacists from potential liabilities. Always document when dispensing!

    PAUSE AND PONDER: What are your state's electronic prescribing laws? How does your staff handle/check written controlled substance prescriptions? Do you accept verbal prescriptions for controlled substances?

     

    The Prescription: Controlled Substances

    Recent pharmaceutical trends show changes between opioid and stimulant prescribing in the United States. The opioid epidemic forced healthcare professionals to adjust prescribing patterns for optimal treatment to ensure minimal opioid use. Meanwhile, stimulant prescribing rates steadily increased between 2012-2022. With the DEA monitoring both situations, pharmacy managers must prepare their pharmacists.69,70,71

    Electronic prescribing laws can improve the safety, quality, and efficacy of dispensing and prescribing.72 Most states in the northeast United States have mandatory electronic prescribing laws for controlled substances, except for Vermont and New Jersey. As of 2015, Vermont became the 50th (last) state to allow electronic prescribing of controlled substances, without any hopes of electronic prescribing mandates on the horizon.73 Some New Jersey legislators drafted bills for mandating electronic prescribing for all prescriptions, but none of them passed. The most recent New Jersey mandate bill died January 12, 2026 after two years in the committee.74

    New York became the first state to mandate electronic prescribing for both controlled and non-controlled substance prescriptions.75,76 The Center for Medicare and Medicaid Services (CMS) has specific policies for electronic prescribing; currently, CMS requires Part D prescribers to send at least 70% of their prescriptions electronically. States like New York have few worries because their laws align with the CMS mandate.77,78

    Each state restricts controlled substance prescribing differently. States like North Carolina and New Jersey limit prescribing on initial opioid prescriptions for acute pain to five days. Across the U.S., states often limit initial opioid prescribing to seven days. Filling initial opioid prescriptions outside of these recommendations leave pharmacies open to liabilities.79 PRO TIP: Pharmacy managers can post these recommendations near workstations as a constant reminder.

    Prescription drug monitoring programs (PDMP) are state level databases that help track controlled substance habits for each patient. State laws mandate pharmacists use the PDMP to inform clinical decision making. The PDMP verifies that other pharmacies did not dispense the controlled substance in recent history or check to see if the patient has tolerance to opioids to receive more than an initial day supply. Electronic software should transmit all prescription and patient information, including pay code for cash or insurance, to the PDMP. Pharmacists must check the PDMP before filling controlled substance prescriptions and report controlled substance fills to the PDMP.80,81

    Because controlled substance scheduling changes, each state may require different reporting to the PDMP. For example, gabapentin scheduling varies drastically between states. Kentucky became the first state to reclassify gabapentin to a schedule V controlled substance, so pharmacists must report gabapentin prescriptions to the state's PDMP.82 Similarly, in 2019, Michigan reclassified gabapentin as a schedule V controlled substance. However, only six years later, Michigan descheduled gabapentin back to non-scheduled; pharmacy laws are always changing!83 Meanwhile, New Jersey does not classify gabapentin as a controlled substance, but still requires pharmacists to report fills to the PDMP.84 Pharmacy managers should stay up-to-date with their state's reporting regulations to properly submit PDMP information.

     

    The Prescription: Legend Drug Inventory

    Pharmacy managers monitor controlled substance inventories. Many states enforce perpetual inventory records for Schedule II controlled substances. Perpetual inventory records allow pharmacies to identify mistakes or stock loss effortlessly during reconciliation periods. Because federal law requires pharmacies to report significant controlled substance loss within one day, perpetual inventory organization bolsters the pharmacy's CONSTANT STATE OF READINESS.

    If a significant loss or theft of a controlled substance occurs, the pharmacy manager must report to the DEA in writing within one business day, then file DEA Form 106 within 45 days.85 The DEA does not specify what constitutes a significant loss, but their Diversion Control Division gives criteria to help pharmacists estimate if a loss is significant86:

    • Quantity lost in relation to the business
    • Type of controlled substance lost
    • If a pattern of loss is identified
    • The controlled substance lost is a candidate for diversion

    The DEA no longer accepts paper DEA form 106, so pharmacy managers should submit electronic forms only. Pharmacy managers will have to report to both federal and state agencies. Although all pharmacies must adhere to federal reporting guidelines, some states allow longer intervals when reporting to state agencies. For example, Connecticut permits 72 hours when reporting loss or theft to the Commissioner of Consumer Protection.87

    For confirming controlled substance stock, many large retail or inpatient pharmacies use automated dispensing cabinets (ADCs) or pharmacy software equipped with back counting features. Examples of popular ADCs found in hospitals include BD's Pyxis Medflex or Omnicells XT.88,89 Pharmacies lacking funds for expensive hardware can track similarly with logbooks. In this case, each staff member should write the prescription number, amount dispensed, date, and their name for each fill. If pharmacy managers implement techniques like these, the risk of medication loss will diminish.

    A pharmacist fills out a logbook after accessing the substance controlled safe

    After placing an order for new controlled substances, staff should attach DEA Form 222 (electronic or print) to schedule II invoices. On the invoice, it's necessary to record who received the inventory, when it was received, and how much was received. If the manager discovers a major issue with the inventory, organized records will help pinpoint a date, time, and the person last responsible for that stock.90

    The DEA enforces a biennial inventory for staff to report and reconcile inventory for all controlled substances. Each inventory record must report if the inventory occurred before opening of business or after close of business, the date, and the staff member responsible.91

    If a patient does not pick up prescribed medication, staff must return those medications to stock. Before relocating the bottle to the shelf, staff must credit the insurance by reversing the claim.92 To prevent misbranded drugs in the pharmacy stock, staff must take precautions to properly label returned medications. Return to stock medications should display the drugs name, strength, lot number, manufacturer, and expiration date.93 Managers should encourage staff to use this advice for other legend drugs as well. Pharmacies should not shelve medication with damaged labels; tears that obstruct small information could lead to fines during inspection.

    Well-organized records do more than satisfy inspectors—they allow pharmacy managers to demonstrate a constant state of readiness every day of the year.

     

    The Prescription: Record Keeping

    In many pharmacy basements, anyone can find boxes and boxes of prescription records as old as time. Maybe they do not have to stay there forever! Connecticut state law deems three years as satisfactory for documentation87,94,95,96,97,98:

    • Prescription records (regular and controlled)
    • Medication error documentation
    • Controlled substance inventories (annual and perpetual)
    • Pharmacist prescribing screening

    Every pharmacy manager should understand that record keeping regulations change between states. Other states, such as Colorado and Virginia, require pharmacies to keep prescription records on file and retrievable for only two years.99,100

    State pharmacy inspections often allow 48 hours to retrieve these documents, except for controlled substance inventory records. Pharmacy managers must produce controlled substance inventory data immediately upon inspection. The DCP permits electronic records, but if staff print the electronic copy, then they must add them to regular prescription records in chronological order.96 Outside of pharmacy records, pharmacists should keep their continuing education certificates for three years for potential CE audits.26 Connecticut's three-year record keeping requirement generally satisfies federal regulations. For electronic controlled substance ordering system (CSOS) records and prescriptions, federal law mandates pharmacies keep records for two years.101,102

    Note that, despite state law, many pharmacies keep prescription records longer. CMS dictates retaining prescription records for at least 10 years, a requirement for all Part D sponsors and their downstream entities, like pharmacies, to receive Medicare reimbursement.103 A PRO TIP is to mark boxes headed to storage with the content by date and prescription number range, and also include the date on which the contents can be destroyed.

    PAUSE AND PONDER: A patient calls you over for consultation. She received someone else's prescription! As a newly promoted pharmacy manager, what steps do you need to take? Who is responsible?

     

    The Prescription: Quality Assurance and Reporting

    Quality improvement, a major task delegated to the pharmacy manager, ensures that the pharmacy and its staff members monitor prescription errors. The strongest programs identify potential oversight and correct them before a medication error occurs. Every staff member in the pharmacy should receive a copy of the quality improvement policies and procedures from the pharmacy manager. When pharmacy managers create strong quality assurance programs, they reduce liabilities. PRO TIP: Pharmacy managers with interest in learning new quality improvement techniques can visit the National Coordinating Council for Medication Error Reporting and Prevention (https://www.nccmerp.org/).104

    When an error occurs, the pharmacy manager or staff should notify all involved parties: the prescriber, the patient, and the person who made the error (if applicable). Any error ideally initiates a policy review. The person closest to the error must document the date of the review, the name and title of the reviewer, and any information related to the prescription error. Every medication error should be documented on a separate incident report. Organization is key for prescription error reports. Clear and concise notes allow future inspectors or pharmacy managers to determine potential areas of vulnerability.105 Supplement 1 is an example of a prescription error reporting form that pharmacy managers can use in practice.

    Pharmacy managers should update procedures after identifying problem areas to prevent future errors. If a change in the procedure occurs, the pharmacy manager should properly educate all staff. Some staff members take longer to learn, so pharmacy managers should allow time to learn and adjust.

    Discovering medication errors will test pharmacy managers' ability to lead their teams. Many times, managers discipline staff after finding medication errors, but, instead of scolding staff, pharmacy managers should learn more progressive alternatives. The more a manager scolds staff, the less the staff will bring issues to the manager. Healthier work environments create stronger error prevention systems.106

    Four pharmacists happily attend the monthly meeting with the pharmacy manager

    Some managers use monthly staff meetings to identify potential problems. Pharmacy managers cannot observe at all times. When pharmacists speak at monthly meetings, they create conversations about topics that went unnoticed. Multiple staff recognizing the same issue means discovering a trend. At meetings, pharmacists can brainstorm alternatives, refurbish policies, and improve communication between staff!

    Apart from onsite medication error reporting, the Food and Drug Administration (FDA) hosts a post-marketing surveillance system called MedWatch (https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program). If patients experience adverse events, quality issues, medication errors, or other therapeutic failures, they can visit the FDA website to submit the event. After receiving the information, the FDA will monitor other patient reports. If additional patients note the same dilemma, a team of experts may trigger a recall or further investigation to amend the issue.107

    The FDA MedWatch helps advance public health initiatives. Pharmacy managers should encourage staff to use and recommend patients report to MedWatch to prevent future harm.

     

    The Prescription: Child Resistant Caps

    A major federal law change in pharmacy history was the Poison Prevention Act of 1970. This law mandates manufacturers and pharmacies to have child resistant packaging on any over-the-counter or prescription medication. Pharmacy managers must instruct all staff to default child resistant caps for prescription bottles.108

    If patients cannot open the child resistant cap due to disability, preference, or other limitations, they can ask the pharmacy to provide them only non-child resistant caps. The pharmacy manager should teach staff to document the patient's request and date on their file for future fills.

    Pharmacists must inform patients on proper storage of prescription medications in homes where children frequent. Children are resilient and always find ways into places they should not access. Using all precautions, such as keeping medication out of reach or locking medication away, avoids accidental poisoning.

    A child is kneeling on the bathroom sink while reaching into the medicine cabinet and taking out a prescription bottle

    The Prescription: Hypodermic Needles

    Pharmacy managers should teach staff about over-the-counter needle sales. Pharmacy managers should teach staff about over-the-counter needle sales. States like New Jersey and Connecticut permit over-the-counter needle sales, but an individual may only receive 10 needles or fewer per over-the-counter purchase. New Jersey limits over-the-counter needle sales to patients 18 years and older. Any quantity that exceeds that amount needs a prescription. The NJ Harm Reduction and CT Syringe Services programs do not specify any weekly or monthly limit on over-the-counter purchases of hypodermic needles. Meanwhile, the California Department of Public Health NO limit on the number of syringes sold at a single time. New York's Expanded Syringe Access Program permits daily purchases.109,110,111,112,113,114

    Expanding access to hypodermic needles prevents the spread of bloodborne diseases. Pharmacy managers should work with staff to create a stigma free environment for patients seeking cleaner methods.110,111

     

    The Prescription: Omnibus Budget Reconciliation Act of 1990 (OBRA)

    The Omnibus Budget Reconciliation Act of 1990 (OBRA) was designed to improve dispensing laws for Medicaid beneficiaries; any pharmacy wanting to receive funding from Medicaid programs must comply. The federal government made pharmacies responsible for obtaining, recording, and maintaining patient information. Furthermore, OBRA requires pharmacies to review previously received medications to assess the risk for starting or continuing therapy. This practice, called drug utilization review (DUR), became a staple in current pharmacy practice. OBRA also requires pharmacies to offer counseling to every patient.115,116

    Originally intended for only Medicaid beneficiaries, many states adopted OBRA policies to improve pharmacy practice. For example, the Connecticut Medical Assistance DUR Board retroactively reviews HUSKY Health medication claims.117 Each state has similar programs to identify fraud or take corrective action on improperly filled prescriptions.

     

    Pharmacist Prescribing

    Pharmacist prescribing is a fresh topic for pharmacy managers. Because of the risk associated with prescribing, pharmacy managers must create proper policies and procedures for staff to adhere. All pharmacy staff must document, document, document! Every pharmacy manager should review state record keeping regulations for prescribing; the time for retaining records changes across states.

    As of January 2026, pharmacists can prescribe contraceptives to patients in 30 states and DC. Each state has specific prescribing laws, but all require pharmacists to take extra training for prescribing.118 Notably, these courses review the United States Medical Eligibility Criteria for Contraceptive Use published by the Centers for Disease Control and Prevention (CDC). The training provides a certificate for the pharmacy's records. The eligibility criteria from the CDC discusses the leading guidelines for prescribing contraceptives, so any pharmacist who prescribes outside of its recommendation should document their thought process.119

    After completing the training program, all states require pharmacists to screen any patient who requests a contraceptive prescription.118 Generally, the screening process consists of documenting medical history, recording blood pressure, and completing intake forms.120 Patients are only eligible if they meet the criteria set by the U.S. Medical Eligibility Criteria for Contraceptive Use.120 Most states limit each prescription for 12-months, like normal, non-controlled prescriptions, however, Indiana limits each pharmacist prescribed contraceptive to a maximum of 6-month supply.

     

    CONCLUSION

    Consistently changing pharmacy laws create a complex environment for pharmacy managers. Controlling the pharmacy, the personnel, and the prescription handling means pharmacy managers must develop a strong understanding of these changing laws. A strong foundation in pharmacy law and organization improve the pharmacy's likelihood of success and help prevent future liabilities and fines during inspections. Ultimately, a constant state of readiness is not simply preparation for an inspection. It is a leadership philosophy that integrates legal compliance, staff development, patient safety, and continuous quality improvement into daily pharmacy practice.

    PAUSE AND PONDER: The stack of prescriptions is falling over. Matt and Ethan have not stopped arguing about nonsense in three hours. The line of patients stretches out the door, and they are tired of waiting. But wait… What is that? Through the glass doors a figure appears with sunlight glimmering around her. The light is bright, but you recognize her. Is it your savior? A floater pharmacist? A technician returning from vacation?

    Nope. The state inspector. She expects you to move fast despite the 30 barking patients. Have you developed your CONSTANT STATE OF READINESS?

    Pharmacist Post Test (for viewing only)

    LAW: The Legal Blueprint: Designing Error-Proof Pharmacy Policies

    26-042 Pharmacist Post-test

     

    After completing this continuing education activity, pharmacists will be able to

    • RECALL the key governing bodies and their roles
    • RECOGNIZE important details, dates, and timelines for a pharmacy manager
    • DESCRIBE the duties of pharmacy technicians and interns
    • DETERMINE the roles and responsibilities of a pharmacy manager
    • IDENTIFY key pharmacy laws that pharmacy managers should implement in practice

     

    1. Which government agency creates and enforces regulations for all consumer products, including pharmaceuticals?

    a. The Food and Drug Administration (FDA)

    b. The Drug Enforcement Agency (DEA)

    c. The Joint Commission (TJC)

     

    *

     

    2. According to federal law, pharmacies looking to receive Medicare reimbursement must retain prescription records for how many years?

    a. Two

    b. Three

    c. Ten

     

    *            

     

    3. What state requirements led to local controversy and pharmacy closures in Maine and other rural states?

    a. Pharmacy technician ratios

    b. Hours of operation

    c. Electronic prescribing laws

     

    *

     

    4. How do interns and technicians differ in their responsibilities?

    a. Interns can perform pharmacist tasks including compounding, dispensing medications, and other services with pharmacist supervision

    b. Interns can receive refill authorizations from practitioners, given the prescription is identical to the previous refill and not a controlled substance

    c. Interns can verify prescriptions filled by other interns or technicians for all medications except controlled substances

     

    *

     

    5. What technician certification is required in some states, but allows pharmacies in other states to have higher technician:pharmacist ratios?

    a. Certified Pharmacy Technician (CPhT)

    b. Bachelor of Science

    c. Pharmacy Intern License

     

    *

     

    6. Which of the following BEST describes the pharmacy manager's responsibilities?

    a. Licensing statuses of other pharmacy personnel

    b. Maintaining the pharmacy in clean, sanitary order

    c. Managing everything that occurs in their pharmacy

     

    *

     

    7. Which of the following are federal compliance training requirements for staff members to complete annually and/or upon hire?

    a. Pseudoephedrine, Fraud, Waste, & Abuse, and HIPAA

    b. Phenylephrine, Fraud, Waste, & Abuse, and HIPAA

    c. Pseudoephedrine, Fraud, Waste, & Abuse, and pharmaceutical calculations.

     

    *

     

    8. Before prescribing contraceptives to a patient, which of the following must pharmacists complete?

    a. Review OBRA 1990 policies and procedures to ensure they are following the United States Medical Eligibility Criteria for Contraceptive Use.

    b. Complete extra courses for training and screening patients upon request for contraceptives as required by the state.

    c. Nothing. After recent law changes pharmacists are eligible to prescribe any contraceptive upon request of the patient.

     

    *

     

    9. A shopper, not a registered patient, comes to your pharmacy counter and asks your technician to purchase hypodermic needles. How is your technician taught to proceed?

    a. Any patient can receive hypodermic needles with a prescription. Because the patient is presenting without one, they cannot receive any needles.

    b. Many states limit the sale of over-the-counter needle sales; the technician may sell needles over-the-counter up to that limit.

    c. Your technician can sell hypodermic needles over-the-counter, but it can only be to regular patients that you recognize with special diagnoses. Notify the patient they can receive needles if they have their prescriptions transferred from their regular pharmacy.

     

    *

     

    10. In terms of pharmacy, what was the original goal of OBRA 1990?

    a. Retrospective DURs could help the federal government make more money and cut financial deficits

    b. Improving the quality of dispensing for Medicaid beneficiaries

    c. Develop a series of record keeping requirements for pharmacy licensing

     

     

    Pharmacy Technician Post Test (for viewing only)

    LAW: The Legal Blueprint: Designing Error-Proof Pharmacy Policies

    26-042 Technician Post-test

     

    After completing this continuing education activity, pharmacists will be able to

    • RECALL the key governing bodies and their roles
    • RECOGNIZE important details, dates, and timelines for a pharmacy manager
    • DESCRIBE the duties of pharmacy technicians and interns
    • DETERMINE the roles and responsibilities of a pharmacy manager
    • IDENTIFY key pharmacy laws that pharmacy managers should implement in practice

     

    1. Which government agency creates and enforces regulations for all consumer products, including pharmaceuticals?

    a. The Food and Drug Administration (FDA)

    b. The Drug Enforcement Agency (DEA)

    c. The Joint Commission (TJC)

     

    *

     

    2. According to federal law, pharmacies looking to receive Medicare reimbursement must retain prescription records for how many years?

    a. Two

    b. Three

    c. Ten

     

    *

     

    3. What state requirements led to local controversy and pharmacy closures in Maine and other rural states?

    a. Pharmacy technician ratios

    b. Hours of operation

    c. Electronic prescribing laws

     

    *

     

    4. How do interns and technicians differ in their responsibilities?

    a. Only interns can perform pharmacist tasks including compounding, dispensing medications, and other services with pharmacist supervision

    b. Only interns can receive refill authorizations from practitioners, given the prescription is identical to the previous refill and not a controlled substance

    c. Only interns can verify prescriptions filled by other interns or technicians for all medications except controlled substances

     

    *

     

    5. What technician certification is required in some states, but allows pharmacies in other states to have higher technician:pharmacist ratios?

    a. Certified Pharmacy Technician (CPhT)

    b. Bachelor of Science

    c. Pharmacy Intern License

     

    *

     

    6. What resource can pharmacy technicians use for national licensure, technician training courses, and technician continuing education courses?

    a. State Board of Pharmacy

    b. The Pharmacy Technician Certification Board

    c. The FDA Website

     

    *

     

    7. Which of the following BEST describes the pharmacy manager's responsibilities?

    a. Licensing statuses of other pharmacy personnel

    b. Maintaining the pharmacy in clean, sanitary order

    c. Managing everything that occurs in their pharmacy

     

    *

     

    8. Which of the following are federal compliance training requirements for staff members to complete annually and/or upon hire?

    a. Pseudoephedrine, Fraud, Waste, & Abuse, and HIPAA

    b. Phenylephrine, Fraud, Waste, & Abuse, and HIPAA

    c. Pseudoephedrine, Fraud, Waste, & Abuse, and pharmaceutical calculations.

     

    *                              

     

    9. A shopper, not a registered patient, comes to your pharmacy counter and asks your technician to purchase hypodermic needles. How is your technician taught to proceed?

    a. Any patient can receive hypodermic needles with a prescription. Because the patient is presenting without one, they cannot receive any needles.

    b. Many states limit the sale of over-the-counter needle sales; the technician may sell needles over-the-counter up to that limit.

    c. Your technician can sell hypodermic needles over-the-counter, but it can only be to regular patients that you recognize with special diagnoses. Notify the patient they can receive needles if they have their prescriptions transferred from their regular pharmacy.

     

    *

     

    10. In terms of pharmacy, what was the original goal of OBRA 1990?

    a. Retrospective DURs could help the federal government make more money and cut financial deficits

    b. Improving the quality of dispensing for Medicaid beneficiaries

    c. Develop a series of record keeping requirements for pharmacy licensing

     

     

    References

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    67. N.J. Admin. Code § 13:39-5.8 - Minimum equipment and supplies; cleanliness. Cornell Legal Information Institute. Updated December 4, 2017. Accessed March 13, 2026. https://www.law.cornell.edu/regulations/new-jersey/N-J-A-C-13-39-5-8
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    69. Stimulant Prescription Trends in the United States From 2012-2022. IQVIA. Updated August 31, 2023. Accessed March 13, 2026. https://www.deadiversion.usdoj.gov/drug_chem_info/stimulants/IQVIA_Report_on_Stimulant_Trends_from_2012-2022.pdf
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    72. Hareem A, Lee J, Stupans I, Park JS, Wang K. Benefits and barriers associated with e-prescribing in community pharmacy - A systematic review. Explor Res Clin Soc Pharm. Updated November 25, 2023. Accessed March 12, 2026. doi:10.1016/j.rcsop.2023.100375
    73. Vermont Approves E-Prescribing for Schedule II Drugs. Bloomberg Law. Updated September 14, 2015. Accessed February 5, 2026. https://news.bloomberglaw.com/health-law-and-business/vermont-approves-e-prescribing-for-schedule-ii-drugs
    74. NJ A1853. BillTrack 50. Updated January 12, 2026. Accessed February 5, 2026. https://www.billtrack50.com/billdetail/1668952#:~:text=A%20prescription%20issued%20by%20a,transmitted%20by%20electronic%20means%20under
    75. Letter to Practitioners Regarding Electronic Prescribing Mandate. New York State Department of Health. Updated November, 2015. Accessed February 5, 2026.
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    76. Electronic Prescribing Exceptions - Dispensing Clarification for Pharmacists. New York State Department of Health. Updated November, 2022. Accessed February 5, 2026. https://www.health.ny.gov/professionals/narcotic/electronic_prescribing/elec_pres_except_disp_clar_4_pharm.htm
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    78. Electronic Prescribing (eRx) for Small Practices: 2025 Complete Guide. Proactive Chart. Updated November 16, 2025. Accessed March 10 , 2026. https://www.proactivechart.com/resources/electronic-prescribing-small-practice/
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    80. Connecticut Comprehensive Drug Laws. Sec. 21a-254-4. Reporting. Connecticut Department of Consumer Protection; May 2025. Accessed February 3, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    81. Prescription Drug Monitoring Programs (PDMPs). Centers for Disease Control and Prevention. Updated May 7, 2024. Accessed March 13, 2026. https://www.cdc.gov/overdose-prevention/php/interventions/prescription-drug-monitoring-programs.html
    82. Title 902, Chapter 055, Regulation 015: Schedules of Controlled Substances. Kentucky General Assembly. Updated January 1, 2026. Accessed March 13, 2026. https://apps.legislature.ky.gov/law/kar/titles/902/055/015/
    83. Data Submission Guide for Dispensers: Michigan Automated Prescription System. Bamboo Health PMP AWARxE. Updated July 2024. Accessed April 9, 2026. https://www.michigan.gov/-/media/Project/Websites/lara/bpl/MAPS/Michigan-Data-Submission-Dispenser-Guide.pdf?rev=99cbbca54a464ff98ad67ad92a1b464b
    84. NJ Prescription Monitoring Program: Pharmacy Reporting Requirements. New Jersey Division of Consumer Affairs. Updated April 30, 2025. Accessed March 13, 2026. https://www.njconsumeraffairs.gov/pmp/Pages/reporting.aspx
    85. Theft/Loss Reporting. U.S. Drug Enforcement Administration. Accessed March 12, 2026. https://www.deadiversion.usdoj.gov/21cfr_reports/theft/theft-loss.html
    86. Theft or Loss Q&A. U.S. Drug Enforcement Administration. Accessed March 12, 2026. https://deadiversion.usdoj.gov/faq/theft-loss-faq.html
    87. Connecticut Comprehensive Drug Laws. Sec. 20-633e. Pharmacy and institutional pharmacy perpetual inventory of Schedule II controlled substances. Regulations. Connecticut Department of Consumer Protection; May 2025. Accessed February 3, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    88. BD Pyxis™ MedFlex Automated Dispensing Cabinets. Becton Dickinson. Accessed March 12, 2026. https://www.bd.com/en-us/products-and-solutions/products/product-families/pyxis-medflex
    89. XT Automated Dispensing Cabinet. Omnicell. Accessed March 12, 2026. https://www.omnicell.com/points-of-care/xt-automated-dispensing-cabinet/
    90. Connecticut Comprehensive Drug Laws. Sec. 21a-254(f). Designation of restricted drugs or substances by regulations. Records required by chapter. Electronic prescription drug monitoring program. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    91. Code of Federal Regulations. 21 CFR Part 1304.11 Inventory requirements. National Archives and Records Administration. Accessed June 10, 2026. https://www.ecfr.gov/current/title-21/chapter-II/part-1304/subject-group-ECFR9944e94ba5f1eb0/section-1304.11
    92. Delate T, Kastendieck D. Assessment of the rates and characteristics of unclaimed prescriptions. J Am Pharm Assoc . Updated February 17, 2024. Accessed March 12, 2026. doi:10.1016/j.japh.2017.01.003
    93. Connecticut Comprehensive Drug Laws. Sec. 20-618. Repackaged drugs not considered misbranded. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    94. Public Act No. 17-131: E-Prescribing for Controlled Substances. Connecticut General Assembly. Updated June 30, 2017. Accessed February 3, 2026. https://www.cga.ct.gov/2017/act/Pa/pdf/2017PA-00131-R00HB-07052-PA.PDF
    95. Connecticut Comprehensive Drug Laws. Sec. 21a-254. Designation of restricted drugs or substances by regulations. Records required by chapter. Electronic prescription drug monitoring program(h). Connecticut Department of Consumer Protection; May 2025. Accessed February 3, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    96. What are the record keeping requirements for pharmacists/pharmacies for Electronic Prescribing of Controlled Substances? Connecticut Department of Consumer Protection. Updated April 17, 2025. Accessed February 4, 2026.
    https://portal.ct.gov/dcp/knowledge-base/articles/drug-control/providers/electronic-prescribing-faqs/pharmacist-record-keeping-requirements-for-ecps?language=en_US
    97. Connecticut Comprehensive Drug Laws. Sec. 20-635-5. Records. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    98. Connecticut Comprehensive Drug Laws. Sec. 20-633k-6. Record Keeping. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    99. Virginia Law 18VAC110-20-240 Manner of maintaining records, prescriptions, inventory records. Legislative Information System. Accessed April 25, 2026. https://law.lis.virginia.gov/admincode/title18/agency110/chapter20/section240/
    100. 11.04.10 Colorado Administrative Code 3 CCR 719-1-11.00.00 - Records and Recordkeeping. Cornell Legal Information Institute. Accessed April 25, 2026. https://www.law.cornell.edu/regulations/colorado/3-CCR-719-1-11.00.00
    101. 21 eCFR 1311.305 Recordkeeping. National Archives Code of Federal Regulations. Accessed March 13, 2026. https://www.ecfr.gov/current/title-21/chapter-II/part-1311/subpart-C/section-1311.305
    102. 21 eCFR 1311.60 Recordkeeping. National Archives Code of Federal Regulations. Accessed March 13, 2026. https://www.ecfr.gov/current/title-21/chapter-II/part-1311/subpart-B/section-1311.60
    103. Code of Federal Regulations. 42 CFR 423.505 Contract Provisions. National Archives and Records Administration. Updated February 3, 2026. Accessed February 4, 2026. https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-B/part-423/subpart-K/section-423.505
    104. Recommendations / Statements. National Coordinating Council for Medication Error Reporting and Prevention. Updated July 10, 2025. Accessed March 11, 2026. https://www.nccmerp.org/recommendations-statements
    105. Connecticut Comprehensive Drug Laws. Sec. 20-635. Prescription error reporting. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    106. Statement Opposing the Criminalization of Errors in Healthcare. National Coordinating Council for Medication Error Reporting and Prevention. Updated April 4, 2022. Accessed March 12, 2026. https://www.nccmerp.org/statement-opposing-criminalization-errors-healthcare
    107. MedWatch: The FDA Safety Information and Adverse Event Reporting Program. U.S. Food & Drug Administration. Accessed February 4, 2026. https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program
    108. Poison Prevention Packaging Act Business Guidance. United States
    Consumer Product Safety Commission. Accessed February 4, 2026.
    https://www.cpsc.gov/Business--Manufacturing/Business-Education/Business-Guidance/PPPA
    109. Connecticut Comprehensive Drug Laws. Sec. 21a-65(b). Sale of hypodermic needles and syringes restricted. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    110. Syringe Access. New Jersey Harm Reduction Coalition. Accessed February 4, 2026. https://njharmreduction.org/syringe-access/
    111. Expanded Syringe Access Program (ESAP): Overview of the Law and Regulations. New York State Department of Health. Updated, April 2024. Accessed February 4, 2026. https://www.health.ny.gov/diseases/aids/consumers/prevention/needles_syringes/esap/overview.htm
    112. Nonprescription Sale of Syringes in Pharmacies. California Department of Public Health. Accessed March 11, 2026. https://www.cdph.ca.gov/Programs/CID/DOA/pages/OA_prev_npss.aspx
    113. CT Syringe Services Program (SSP). Connecticut Public Health. Updated August 2024. Accessed March 11, 2026. https://portal.ct.gov/-/media/departments-and-agencies/dph/aids--chronic-diseases/prevention/ct-syringe-services-program_8_6_2024.pdf
    114. Get Syringes: Frequently Asked Questions. New Jersey Harm Reduction Coalition. June 10, 2026. https://njharmreduction.org/get-syringes/
    115. H.R.5835 - Omnibus Budget Reconciliation Act of 1990. Congress.gov. Updated November 5, 1990. Accessed February 5, 2026. https://www.congress.gov/bill/101st-congress/house-bill/5835/text
    116. OBRA ’90 at Sweet Sixteen: A Retrospective Review. U.S. Pharmacist. Updated March 20, 2008. Accessed February 5, 2026. https://www.uspharmacist.com/article/obra-90-at-sweet-sixteen-a-retrospective-review
    117. Pharmacy Information. Connecticut Department of Social Services. Accessed February 5, 2026. https://www.ctdssmap.com/ctportal/Pharmacy-Information
    118. Pharmacist-Prescribed Contraceptives. Guttmacher. Updated January 30, 2026. Accessed March 11, 2026. https://www.guttmacher.org/state-policy/explore/pharmacist-prescribed-contraceptives
    119. Connecticut Comprehensive Drug Laws. Sec. 20-633k. Prescribing of emergency and hormonal contraceptives by licensed pharmacists. Training. Patient screening. Disclosures and notices. Assistance by pharmacy technicians. Recordkeeping. Connecticut Department of Consumer Protection; May 2025. Accessed February 4, 2026. portal.ct.gov/dcp/-/media/dcp/pdf/drug_control_pdf/lawbook.pdf
    120. U.S. Medical Eligibility Criteria for Contraceptive Use, 2024. Centers for Disease Control and Prevention. Accessed March 11, 2026. https://www.cdc.gov/contraception/hcp/usmec/index.html

    PATIENT SAFETY: Prescription for Precision: Improving Pharmacy Typing Accuracy

    Learning Objectives

    After completing this continuing education activity, pharmacists and pharmacy technicians will be able to

    1. EXPLAIN the relationship between typing accuracy, workflow efficiency, and medication safety in pharmacy practice
    2. DEMONSTRATE techniques that improve the accurate entry of prescription information, including drug names, SIG codes, patient demographics, and numeric data
    3. IDENTIFY cognitive, environmental, and ergonomic factors that contribute to pharmacy data-entry errors
    4. APPLY deliberate practice and error-prevention strategies to enhance typing performance and reduce transcription-related medication errors

      cartoon of a person standing at a computer and typing at the keyboard

       Release Date

      Release Date: July 20, 2026

      Expiration Date: July 20, 2029

      Course Fee

      $7 Pharmacist

      $4 Pharmacy Technician

      There is no funding for this CE.

      ACPE UANs

      Pharmacist: 0009-0000-26-040-H05-P

      Pharmacy Technician: 0009-0000-26-040-H05-T

      Session Codes

      Pharmacist: 26YC40-KTF31

      Pharmacy Technician: 26YC40-FKT13

      Accreditation Hours

      2.0 hours of CE

      Accreditation Statements

      The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-040-H05-P/T will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

       

      Disclosure of Discussions of Off-label and Investigational Drug Use

      The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

      Faculty

      Sandra Casinghino, MS

      Graduate of the UConn Medical Writing Certificate Program

      Storrs, CT

       

      Dylan DeCandia, PharmD, RPh.

      Manager, Franklin’s Pharmacy

      Ho-Hokus, NJ

       

      Gabrielle Ruggiero, PharmD

      Pharmacist, Mercy Medical Center

      Springfield, MA

       

      Kayla Gibson, PharmD, PhC, BCPS

      Ambulatory Care Pharmacy Specialist II

      Hartford Hospital

      Middletown, CT

       

      Maria S. Charbonneau, PharmD.

      Clinical Assistant Professor of Pharmacy Practice

      College of Pharmacy and Health Sciences

      Western New England University

      Springfield, MA

      Faculty Disclosure

      In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

      Sandra Casinghino, Dylan DeCandia, Gabrielle Ruggiero, Kayla Gibson, and Maria S. Charbonneau have no relationships with ineligible companies.

       

      ABSTRACT

      Accurate data entry is a critical pharmacy technician skill that directly affects workflow efficiency, prescription processing, and patient safety. Typing and transcription errors involving medication names, numeric values, patient information, and prescription directions can contribute to dispensing delays, workflow inefficiencies, and medication errors. This continuing education activity. reviews practical strategies pharmacy technicians can use to improve typing proficiency and data-entry accuracy in pharmacy practice. Topics include prioritizing accuracy over speed, developing touch-typing skills, improving numeric keypad proficiency, mastering common drug names and SIG codes, and using deliberate practice techniques to strengthen performance. Additional discussion focuses on cognitive control, task switching, simulation-based training, deliberate error review, ergonomic principles, and methods for improving pharmacy-specific reading speed. The activity also examines how interruptions, distractions, and environmental factors can affect typing performance and provides evidence-based recommendations for reducing error risk. By combining structured practice, targeted feedback, pharmacy-specific skill development, and ergonomic optimization, pharmacy technicians can enhance both efficiency and accuracy during prescription processing. Strengthening these competencies supports safer medication use, reduces the need for rework and error correction, and contributes to improved patient care in community and health-system pharmacy settings.

      CONTENT

      Content

      INTRODUCTION

      Jake works as a pharmacy technician. He prides himself on being the fastest typist on his team and is confident that he will catch his mistakes upon proofreading. He doesn’t understand why the pharmacist always tells Laurie to take over for him when it gets busy.

       

      Brenda is a new pharmacy technician who incorrectly transcribed a prescription as prednisolone. The prescription is for a patient who has severe liver disease, and the doctor prescribed prednisolone to treat an infection. Patients with liver disease usually cannot metabolize prednisone, and the medication would not be effective.1 Luckily, Brenda’s coworker caught the error before the patient received the drug. Retyping labels and correcting the insurance submission delayed delivery of the prescription to the patient. Many drugs have similar names, which are easy to confuse, and pharmacy technicians must stay focused on accuracy.

       

      Both Jake and Brenda can improve their job performance by honing their skills to type, transcribe, and enter information accurately. Pharmacy technicians should focus on drug name accuracy, and correct doses, units, and quantities. They should also focus on providing high quality patient instructions and entering the correct patient data including medical history and drug allergies, health conditions, and other medications that the patient takes.2,3

       

      PAUSE AND PONDER: When it’s your turn to occupy the data entry hotseat, how do you feel? What is your “net words per minute”?

       

      PRIORITIZE ACCURACY OVER SPEED

      Focusing only on speed as a measure of success is flawed thinking. Gross words per minute (WPM) is not a true indication of mastery. Experts use net WPM to account for typing errors to give an overall picture of speed plus accuracy.4 In the example above, Jake’s gross WPM is 55 but he makes 10 mistakes per minute. This results in a net of 45 correct WPM. Laurie types at only 50 WPM (gross) but makes only one error every two minutes. Her net WPM of correct words is 49.5. Even though Jake is a good proofreader and catches most of his errors, it takes time to locate the errors and retype them, further increasing the time to complete the job. Laurie’s efficiency is greater than Jake’s and justifies the pharmacist’s decision to call on Laurie when the pharmacy is busy.

      cartoon of a computer keyboard with two hands poised over, pointer fingers extended

      Fast, error prone typing takes longer than slower-paced error-free typing. Every error requires extra time to complete the task. Technicians must locate each error, delete the wrong letters, and then retype. Pharmacy personnel may then need to repeat multiple tasks: printing labels, writing SIGs, dispensing medications, and resubmitting claims to insurance companies. If personnel do not discover errors until further down the line, the consequences may be more damaging, including patient harm and required reporting to regulatory authorities.

       

      Here are some suggestions for improving typing accuracy 5,6:

      • Practice, practice, practice.
      • Mix it up. Open any book and type a page, then proofread. Move on to a pharmacy-related textbook.
      • Track your progress.
      • Use online tools
        • Typing.com, which is a general typing improvement website but has advanced lessons including common medical terms
        • The Practice Test (https://thepracticetest.com/typing/), which contains pharmacy-specific typing and data entry lessons, drills, and tests. It also prompts you to slow down if you type like Jake does!
        • You can find additional online typing tools in the Learn True Touch Typing section below.

       

      Once technicians consistently achieve high accuracy (greater than 95% accurate), they can work to gradually increase WPM. They can periodically retest and participate in additional practice exercises, when needed, to help maintain a high level of competency.

       

      Learn True Touch Typing

      Imagine: It’s January 2nd. Phones are ringing off the hook because the pharmacy was closed the day before. The pickup line is already five patients deep and each patient’s deductible has reset for the year. There’s a knock at the door. The wholesaler delivery is already here, and the pharmacist needs to verify the narcotics in the shipment. Oh, and the regional manager only authorized enough hours for one pharmacist and one technician for the full day. Wouldn’t it be nice if there were eight more people behind the counter with you to help?

       

      Now, imagine another situation: 10 employees are scheduled, but only six are doing their job efficiently. The other four just stand in each corner and put away a bottle of medication every few minutes. This analogy can also apply to your typing. Whether you peck the buttons like a chicken with just two fingers or only use six of your 10 fingers to type, you’re not operating at maximum efficiency. True touch typing, also referred to as just “touch typing,” involves using all 10 fingers to type, thus increasing efficiency and speed.7 Think about how much time you spend tilting your head down to the keyboard to look for the letter you need to type, back up to the computer monitor to make sure the correct letter was selected, back down to the keyboard for the next letter, and so on.

       

      Alternatively, even if you’re using more than two fingers to type, how often do you make mistakes that take time for correction? Learning true touch typing will be a boon for all levels of typists.

      No special equipment is needed: just your standard work-issued QWERTY keyboard (see the SIDEBAR) and all ten of your fingers. An ergonomic keyboard may offer some comfort. If you currently suffer from carpal tunnel or general wrist/hand strain, the act of keeping your wrists in a neutral position and using each finger equally with true typing may provide even better relief.7 Resources on learning or even improving your typing technique are available online at no charge. Everyone has a different learning level and current level of accuracy. Consider visiting any of the following websites to start:

       

      SIDEBAR: Practice Makes Permanent: QWERTY Can Teach Us About Typing Accuracy8,9

       

      Christopher Latham Sholes, who helped create one of the first commercially successful typewriters, developed the QWERTY layout in the 1870s. It’s named for the first six letters in the upper-left row of the keyboard. A common myth is that Sholes designed QWERTY to make people type slowly. The reality is more nuanced. Early typewriters used mechanical arms (called typebars) that could jam if the typist struck neighboring keys in rapid succession. Sholes rearranged letters to reduce the likelihood of mechanical interference among commonly used letter combinations. The goal was to improve the machine's reliability.

       

      When the Remington company marketed Sholes's typewriter, users widely adopted the QWERTY arrangement. By the time alternative layouts were introduced in the 1930s, millions of people had already learned QWERTY. The cost and inconvenience of retraining typists outweighed any potential advantages of switching.

       

      Today, QWERTY remains the dominant keyboard layout worldwide, despite repeated claims that other layouts may be faster or more ergonomic. Research generally shows that while alternative layouts may have benefits, experienced QWERTY typists can achieve very high speeds and accuracy because of years of practice and muscle memory.

       

      The QWERTY keyboard’s enduring success illustrates an important principle of learning: repeated actions become automatic. Just as experienced typists no longer think consciously about the location of individual keys, pharmacy technicians can develop automatic accuracy through deliberate, correct practice. As typing instructors often say, "Practice makes permanent."

       

      Once you find a website or two that meshes well with your learning style, the next step is to simply practice! Touch typing involves building muscle memory. Did you learn how to ride a bike proficiently in one day? If you did, you may also already be a good typist. For most of us, removing the training wheels and learning to balance on a bike took multiple evenings and weekends of practice. Noticeable improvement in typing proficiency can develop in as few as two weeks of practice.10

       

      Once you learned how to balance on the bike, did you start speeding down big hills or did you stick to the flat neighborhood streets? True typing values accuracy over speed. Trying to type 90 words per minute without proper finger placement is like attempting to bike down big, steep hills as you keep falling off your bike. You may land at your destination at the same time as your friend who took it slow on the flat neighborhood rows and didn’t fall. Then again, you may not.

       

      Finger placement is key for accuracy, and it all starts with the home row. Unless you’re working on a very old and well-used keyboard, you might have noticed the F and J buttons have raised notches on the bottom of the buttons. These are called “tactile home position indicators” and they serve as physical guides to keep your hands oriented correctly.11 When you’re getting ready to type, start with your left index finger on the F button and your right index finger on the J. From there, you might find your fingers naturally rest on the surrounding letters with your thumbs oriented towards the spacebar. Left middle finger goes to D, left ring finger to S, and left pinky to A.12 Mirror the placement for your right hand. Now the whole row of letters, save for G and H, have a finger resting on them. This finger placement is ideal for stretching your reach as little as possible to access each possible letter. Save your pinkies for the Caps Lock, Shift, and Enter buttons. With proper hand placement, you are now prepared to run some typing drills! Remember, practice makes perfect. Don’t be discouraged if your starting word count per minute is 25. Keep at it and soon enough you can be three times as proficient. Next, let’s discuss the specific typing needed in the pharmacy.

       

      Practice Pharmacy-Specific Typing

      Let there be a signature! Or, “let it be labeled.” This is what the Latin word signetur means.7 Often shortened to just “SIG,” this is the information that the pharmacy’s typist transcribes from the original prescription to the prescription label for the directions for use. Pharmacy SIGs are a language of their own, often shortened to various acronyms. There is plenty to learn, but never fear: with enough practice, you’ll catch onto the lingo. Before you buy a dictionary, let’s first decode a SIG. Every valid SIG will contain three “hows”: how to take the medication; how much to take of the medication; and how often to take the medication. A fourth how is included sometimes but isn’t always necessary: how long to take the medication.

       

      Let’s focus on how to take the medication first. “Take” is often followed by “by mouth” after the quantity is listed. Medications can also be inhaled, injected, applied topically, inserted vaginally, or dropped into the eyes. The amount of medication to be taken follows the first verb of the SIG, which tells the patient how the medication is to be consumed. After the amount of medication is known, the action is completed with the route of administration. Table 1 lists common routes of administration and their SIG codes. For routes of administration that don’t translate directly in English, the abbreviation is often in Latin.

       

      Table 1. Common Routes of Administration and Their SIGs7,10

      SIG Definition Latin (if applicable)
      AAA Apply to affected area
      AD* Right ear auris dextra
      AS* Left ear auris sinistra
      AU* Each ear, both ears auris utraque
      BUCC Buccal, inside the cheek bucca
      IM Intramuscular, into the muscle
      INH Inhalation, inhale
      INJ Injection, to be injected
      IV Intravenous, into the vein
      OD* Right eye oculus dexter
      OS* Left eye oculus sinister
      OU Each eye, both eyes oculus uterque
      PO By mouth per os
      PR Per rectum, by rectum
      SC, SQ, SUB Q* Subcutaneous, under the skin
      *For many years, the Institute of Safe Medication Practices (ISMP) has published a list of DO NOT USE SIGs because they are associated with errors. Regardless, clinicians continue to use them and they are in red text for that reason. Find the complete list here: https://www.ismp.org/sites/default/files/attachments/2017-11/Error%20Prone%20Abbreviations%202015.pdf

       

      The next part of the SIG is how much of the medication to take. This is a numeric value accompanied by the type of medication being prescribed. When an ointment or lotion is to be applied topically, sometimes both the amount to be applied and the type of medication itself is omitted from the SIG. “Apply topically to affected area” followed by the frequency of application is often sufficient. Table 2 lists some additional abbreviations that pharmacy personnel need to know.

       

      Table 2. Additional Abbreviations 7,10

      SIG Definition Latin (if applicable)
      AMP Ampule
      CAP Capsule
      CR Cream
      GTT Drop gutta
      LOT Lotion
      MDI Metered dose inhaler
      NEB Nebulizer
      PKT Packet
      SUSP Suspension
      TAB Tablet
      TROCH Troche, lozenge trochiscus
      UNG Ointment unguentum

       

      The final part of the SIG is how often to take the medication (see Table 3). The abbreviation “Q” is popular, but never alone. It’s always followed by further instruction. “QHS” would be every night. “Q4h” would be every four hours. How long to take the medication may be included if it’s not a maintenance medication. “TAT” or “Until all gone” is common for antibiotics, as this encourages the patient to finish their prescription even if they’re feeling better mid-course.

       

      Table 3. Common Frequencies and Their SIGs7,10

      SIG Definition Latin (if applicable)
      AM Morning, in the morning ante meridiem
      BID Twice daily, two times daily bis in die
      H or hr Hour hora
      HS* At bedtime hora somni
      PM Evening, in the evening post meridiem
      PRN As needed pro re nata
      Q Each, every quaque
      QID Four times daily quater in die
      QAD or QOD* Every other day quaque alternis die
      TAT Until all taken
      TID Three times a day ter in die
      *For many years, the Institute of Safe Medication Practices (ISMP) has published a list of DO NOT USE SIGs because they are associated with errors. Regardless, clinciians continue to use them and they are in red text for that reason. Find the complete list here: https://www.ismp.org/sites/default/files/attachments/2017-11/Error%20Prone%20Abbreviations%202015.pdf

       

      Sometimes the prescriber includes further instruction concerning the time of day the medication should be taken or other conditions that need to be met when the medication is taken. Table 4 describes these.

       

      Table 4. Abbreviations for Consumption Conditions10

      SIG Definition Latin (if applicable)
      ac Before meals ante cibum
      c With cum
      Pc or pp Postprandial, After meals post cibum
      s Without sine

       

      Beyond the label you’ll come across some other common abbreviations in the pharmacy. “Dispense as written” is abbreviated as “DAW.” This means that the medication needs to be dispensed exactly as prescribed without any substitution for brand or generic when applicable. In the Notes to Pharmacy section, a provider may write, “d/c amlodipine.” This means amlodipine is to be discontinued. Sometimes the prescriber omits the forward slash.

       

      The long 11 or 12-digit code on the medication bottles is the “National Drug Code” or “NDC.”7 This is a unique set of numbers assigned to each medication manufacturer, the medication itself, the strength, and formulation of the medication.

       

      Transcribing SIGs is serious business. If the wrong information is entered from the get-go, the whole prescription could be misfilled.11 Study these acronyms and SIG formulas often. Soon enough, you’ll have mastered another language.

       

      Build Numeric Keypad Skills 

      Numeric data entry is a significant source of medication errors.13-15 It is easy to leave a number out, enter a wrong number, swap the number order, or add an extra number. 16 Any of these mistakes could have catastrophic consequences for the patient.

       

      Using the numeric keypad instead of the main keyboard number row can help lower error rates, especially when under time constraints. 16 When you have the choice, use a numeric keypad with a calculator layout (1-2-3 on the bottom), which is faster and more accurate than a keypad with a telephone layout (1-2-3 on the top).17 Building your skill and confidence with the numeric keypad will help you enter medication quantities, NDC numbers, day supplies, dates of birth (DOBs), and insurance IDs with accuracy and speed.

       

      It’s (mostly) all in the fingers! Single-finger typing is faster and more accurate than multi-finger typing for numeric data entry.18 A PRO TIP is to use your dominant hand’s index finger on the numeric keypad – it’s the speediest and most accurate way to enter numbers!19,20 And here’s a suggestion for left-handers. Numeric keypads are always located on the right, making typing with your left index finger very awkward. Some lefties learn to be ambidextrous. Others use a detachable keypad on the left side of the keyboard.

       

      Practice typing quickly when you are not under time constraints to increase speed and accuracy over time.21 Enter mock prescriptions, dates of birth, patient phone numbers, and day supply calculations as quickly as you can for practice. Repetition is key! Drill specific number sequences that you often use, like certain NDC numbers.22 When you do this, your brain recognizes the number sequence, and your finger follows the movement pattern easily and quickly. With repetition, your brain and finger muscle memory may retain this number sequence for months!

       

      “Memory loading” can help increase speed while maintaining accuracy on the numeric keypad, too. This is when you type the previous number from memory while viewing the next number in the sequence.23 Let’s see memory loading in practice! You need to type 48372619 into the system. Instead of looking back and forth at each individual number, you might briefly memorize 48-37 and type it while looking ahead to the next part – 26-19. This reduces interruptions in visual focus and allows for faster, smoother data entry.

       

      “Chunking” (which sounds like a silly word but is the exact term that psychologists use for this practice) is another way to increase speed on the numeric keypad.23 Separating long strings of numbers into two- or three-digit groups can facilitate faster data entry. For example, if you needed to enter the sequence 4958928495 into the system, you could break it into groups such as 49-58-92-84-95.

      Here’s another PRO TIP: Practice typing quickly, drill commonly used number sequences, use the memory loading technique, and chunk long strings into two- or three-digit groups!

       

      Be aware that digits 3, 8, and 9 tend to be the highest-risk keys on the numeric keypad (probably because they tend to be used less frequently in prescriptions).16,17 Knowing this can help you avoid mistakes when you encounter them! Additionally, be aware that “out by 10” errors – miskeying a zero or decimal point - are common and potentially very dangerous.24. In fact, this is the most clinically dangerous numeric entry error there is. Stay vigilant.

       

      Producing medication labels may be one of the most error-prone pharmacy tasks due to numeric keypad errors and rushing under time pressure.25. Consider implementing the following strategies in your pharmacy to reduce the risk of errors 23,26-28:

      • Require a second verification for all numeric fields
      • Discourage rushing during numeric data entry
      • Use barcode scanning as the primary entry method if it’s available
        • Use manual keypad entry only as a backup
      • Include a confirmation step after numeric fields are entered
      • Standardize field formatting
        • Present NDCs, insurance IDs, and other long numeric strings in chunks when possible to align with natural cognitive processing

       

      LEARN COMMON DRUG NAMES IN CHUNKS

      With thousands upon thousands of medications in the world, learning and accurately typing their names are daunting tasks for even the most fearless pharmacy technicians! Many drug names are similar, and drug classes often share suffixes (a final segment added at the end of a word to modify the word's meaning). Biologics come with their own naming conventions. In addition, medicines have both generic and brand names. The limitless number of names to learn can contribute to inaccuracies when typing and transcribing prescriptions. Mixing up drug names is a serious problem that may harm patients, require repeating parts of the pharmacy workflow (decreasing efficiency), and necessitate reporting to regulatory authorities.3 Breaking the task down into manageable steps may be useful. This section offers potentially helpful approaches.

       

      Understand the classes of medicines

      Classes of drugs often share word components and often have a common suffix. Examples of drugs with common suffixes include: -pril (ACE inhibitors) such as lisinopril, enalapril; -olol (beta blockers) such as metoprolol, propranolol; -cillin (antibiotics) such as amoxicillin, penicillin; -statin (statins) such as atorvastatin, simvastatin. The Top 200 Drugs Study Guide contains an extensive list of examples.29

       

      Many biologics follow naming conventions and can also share common suffixes. Examples include: -ase (enzymes), -cel (cell therapies), and -rsen (antisense oligonucleotides).30

       

      Monoclonal antibody and gene therapy names are even more complex but convey a lot of valuable information. Historically, monoclonal antibody names consist of a prefix (a segment added at the beginning of the word to help with pronounceability), then components to identify the antibody target and the species from which the antibody was derived, followed by the suffix “mab” (monoclonal antibody).30 In 2021 the World Health Organization International Nonproprietary Names Programme retired the universal -mab suffix for new monoclonal antibodies and replaced it with four new stems.31 The change was made because the number of antibodies had become so large that the old system was running out of distinguishable names.31 Table 5 lists the new names and their meanings.

       

      Table 5. New INN Monoclonal Antibody Nomenclature Scheme31

      Stem Meaning
      -tug Unmodified monospecific immunoglobulins
      -bart Engineered ("artificial") monospecific immunoglobulins
      -mig Bi- or multispecific immunoglobulins
      -ment Antibody fragments lacking an Fc region

       

       

      Gene therapy names consist of two words. The first word corresponds to the gene (being replaced or corrected) and the second word corresponds to the vector (the backbone of the gene therapy product). Components also include prefixes for uniqueness, elements to denote the pharmacology class, and the type of viral vector.32

       

      Breaking it Down – the Process

      From the few examples given, one can appreciate the enormity of the task of mastering the spelling and error-free typing of even a fraction of the drugs and biologics that exist. Here are some suggestions for breaking the task down29,30,33-35:

      • Work from the list of the Top 200 Drugs and study materials available to pharmacy technicians.
      • Focus on one drug class at a time
      • Set reasonable goals; for example, practice typing 10 names per day for 20 days
      • Proofread carefully for correct spelling; remember that accuracy is key
      • Focus on the whole name, instead of the order of the individual letters, to increase the chance of recognizing misspelled names
      • Once accuracy is high, purposefully increase typing speed
      • For more advanced practice, use lists of sound-alike drug names

       

      Practice, Practice, Practice

      After initial success in mastering the Top 200 drug list, and lists of sound-alike drug names, technicians can—and must—continue to practice to keep their typing and spelling skills sharp. Technicians can apply many of the same principles they used for increasing the accuracy of typing drug names to increasing the accuracy of other pharmacy tasks, such as typing common SIG codes and common insurance terms.

       

      PAUSE AND PONDER: After practicing your typing, you finally believe you are comfortable at the computer in your pharmacy. You log in and begin your first new patient data entry. First name? C-H-R-I-S-T-O.... *the pharmacist calls your name* ... P-H-E.... *pharmacy call on line one* ...R *another patient appears at the counter yelling for help*. Too many things are happening at once! Who do you help first? Do you continue your entry? What can you do to prepare in advance for the future?

       

      Simulate Real Pharmacy Conditions

      Learning typing skills from the comfort of home is a great place to begin, but it may not prepare a pharmacy technician for the hustle-and-bustle of everyday pharmacy life. Pharmacy is a dynamic environment; technicians constantly answer phone calls, triage patients, count prescriptions, and complete many other exhausting responsibilities.

       

      To prepare for typing during busy pharmacy hours, technicians can use simulated pharmacy environments to learn cognitive control techniques (mental processes that allow individuals to plan, focus, remember, and juggle multiple tasks effectively). Cognitive control consists of two perspectives, called cognitive stability and cognitive flexibility, that can help anyone improve their adaptive behavior and handle overwhelming environments.36 Technicians must understand each cognitive perspective and learn which predominates for them to create the optimal pharmacy simulation..

       

      Generally, cognitive stability helps block unimportant background noise to prevent distraction, whereas cognitive flexibility helps switch between tasks swiftly and accurately. However, true cognitive control requires a balance between both. For example, pharmacy technician Annie’s cognitive stability is strong but she may accidentally ignore a patient during data entry; conversely, Paul’s cognitive flexibility dominates but he is consistently distracted by other triggers, potentially leading to medication errors.36

       

      For overly stable technicians like Annie, task switching techniques can improve flexibility. Task switching refers to the ability of an individual to transition between tasks in changing environments.37 Although most often seen in people with attention deficit disorder, task or decision paralysis can inhibit individuals from completing tasks if they become fixated on one task or find themselves overwhelmed with responsibilities.38 People with these characteristics will benefit the most from simulations that refine task switching behaviors.

       

      For technicians trying to improve task switching competency, a PRO TIP is timing how long it takes to enter a fake prescription correctly, then gradually decreasing the time intervals during practice. Over time, this practice can improve task pacing to prepare for moving swiftly in a busy pharmacy. After the timer ends, technicians should halt their task and switch focus entirely on a new task or typing exercise. Task switching proficiency also helps prevent multitasking while typing, which is associated with increased prescription errors and results in more time spent per task.39

       

      After achieving success with beginner timer simulations, technicians can increase the task’s difficulty. Technicians can shorten the timer, make it louder and more annoying, or work with fake patient situations. To further simulate the pharmacy experience, technicians can address the fake patient while finishing up typing tasks:

      • “Hold on Mrs. Smith; I’ll be at the register in one minute.”
      • “Mr. Brown, how are you today?”
      • “Crazy weather we had recently, hopefully the rain isn’t ruining your week!”

      In addition to improving cognitive stability, adding these quips to the simulation will help improve patient experiences if applied to the real world. Researchers believe that these non-medical discussions can improve patient perceptions of medical interaction. By adding them to the simulation, pharmacy technicians learn to cultivate an elevated pharmacy experience for patients, while improving typing task switching.40

       

      On the other end of the spectrum, overly flexible technicians like Paul must learn to avoid distractions. Researchers reviewed 51 studies that indicated pharmacists and technicians experience up to 20 interruptions per hour.41 With frequent interruptions, pharmacy technicians must maintain focus to prevent medication errors. It may be difficult to create a natural, noisy environment at home, so technicians can practice in busy locations such as coffee shops, diners, or other locations to simulate typing with distractions. (Just be sure to use information that’s been de-identified or fake, if you’re outside the pharmacy!) Technicians can integrate skills needed to master typing in a pharmacy setting, such as reading pharmacy specific documentation that includes drug names, SIG codes, and other medical terminology.

       

      Outside of creating a mock pharmacy environment, some online computer software mimics prescriptions and patient interactions. Major companies including Redbull, Johnson & Johnson, and Walmart use popular online simulator called The Forage (find it here: https://careerhub.umt.edu/resources/forage/) for jobs across all fields.42 For pharmacy technicians, The Forage created a simulator that delivers a free, fast-paced retail pharmacy re-creation that even provides a certificate after completion.43 Other companies designed services such as MyDispense or Pharmacy Simulator for pharmacists, but offer customizable options to decrease complexity if needed.44 Any of these software programs can teach technicians to type in pharmacy specific scenarios.

       

      USE DELIBERATE ERROR REVIEW

      For some people, certain typing errors occur repeatedly. These errors may involve medication names, SIG codes, quantities, days' supply calculations, or patient information. Rather than simply correcting mistakes as they occur, technicians can improve accuracy by using a deliberate error review process.

       

      Deliberate error review involves identifying recurring mistakes, tracking them, and practicing the skills needed to prevent them. This approach is based on the principle that targeted practice is often more effective than general repetition. By focusing on specific weaknesses, technicians can develop greater accuracy and confidence when entering prescription information.

       

      A simple method is to maintain a personal list of common errors. The list might include frequently misspelled drug names, SIG instructions that are often entered incorrectly, confusing abbreviations, or days' supply calculations that have required correction in the past. For example, a technician who repeatedly misspells “hydroxyzine” or confuses it with “hydralazine” can devote extra attention to distinguishing these medications; she might remind herself to “look beyond the H-Y-D.” Similarly, a technician who frequently enters incorrect days' supply values can review calculation procedures and practice with sample prescriptions.

       

      Periodic review of this error list helps reinforce correct habits. Some technicians find it useful to create flashcards, practice typing challenging medication names, or review examples during downtime.

       

      Learning to type medication names accurately is similar to learning a difficult passage on the piano. Many beginning pianists make the mistake of practicing a piece at full speed and simply repeating it whenever they make an error. Unfortunately, repetition can strengthen the memory of the mistake and the memory of the incorrect notes. Piano teachers often recommend slowing down, playing the passage correctly several times in a row, and gradually increasing speed only after accuracy becomes automatic. Technicians can approach challenging medication names the same way. If a technician repeatedly misspells a medication name, slowly typing it correctly multiple times can help establish the correct spelling pattern. Speed should increase only after accuracy is consistent. This deliberate practice helps replace incorrect habits with correct spellings and reduces future typing errors. A good way to remember this is that practice does not necessarily make perfect — practice makes permanent.

       

      Others may benefit from discussing recurring errors with a supervisor or experienced colleague who can suggest strategies for improvement. The goal of deliberate error review is not to dwell on mistakes but to learn from them. Consistently examining and addressing recurring errors can improve data-entry accuracy, reduce the need for corrections, and contribute to medication safety. Over time, technicians who actively monitor their own performance often become faster and more accurate because they have eliminated many of the errors that previously interrupted their workflow.

       

      Improve Ergonomics

      An ergonomically designed workspace (an environment designed to be comfortable, efficient, and safe for humans to use) maximizes typing efficiency, reduces fatigue, and helps to prevent long-term overuse injuries. Chairs, desks, keyboards, monitors, and more can be optimized to promote a neutral body position, where joints are held in their natural alignment. According to the Occupational Safety and Health Administration (OSHA), this looks like45

      • Hands, wrists, and forearms aligned and nearly parallel to the floor
      • Head and torso aligned and facing forward
      • Shoulders relaxed, without needing to scrunch up or hunch forward
      • Elbows bent at a 90-to-120-degree angle and kept close to the body
      • Back vertical or slightly reclined, with the spine’s natural S-shape maintained
      • Thighs, knees, and hips in alignment
      • Feet flat on the floor or on a footrest

       

      Adjust chairs (if you’re lucky enough to have one in your pharmacy) and keyboard trays so that elbows are at or slightly above keyboard height when arms hang naturally. Let’s go back to the piano example. Piano teachers help their youngest students sit in the proper position by having them sit on a book! Periodically check your shoulder position to avoid scrunching. Keep keyboards close enough to avoid reaching or leaning forward, but far enough away to position forearms parallel to the floor. Experiment with adjusting the keyboard feet or raising the front of the keyboard to avoid any upward, downward, or sideways bending of the wrists. Let your hands move freely above the keyboard when typing, so you won’t need to stretch or bend your wrists to reach keys. Wrist rests should only be used to support the palm or heel of the hand when resting between spurts of typing.45

       

      Position computer monitors 20 to 40 inches away from your eyes, with the top of the monitor at or just below eye level.45 The goal is to read comfortably with your neck in a neutral position. Monitors should ideally sit directly in front of you, but no more than 35 degrees to either the left or the right. A document holder beneath or to the side of the monitor minimizes head and neck movement when transcribing from a paper prescription. The American Optometric Association recommends taking a 20-second break to focus on something 20 feet away every 20 minutes when using a computer.46 To further reduce eye fatigue, keep the workspace well lit (while taking care to avoid glare on screens).

       

      Pharmacies can also increase efficiency by protecting workers from phones. A 2025 review of 51 studies found that distractions and interruptions47

      • Happen to pharmacy personnel 5 to 20 times per hour
      • Occupy nearly 25% of US pharmacy personnel’s work time
      • Account for 12% of reported medication errors in community pharmacies
      • Are most commonly phone calls

       

      Phone calls create both distractions (shifts in workers’ attention as they decide whether to take the call) and interruptions (switching tasks if the call is answered).48 Place phones away from medication preparation and dispensing areas, and consider using a call center or an answering machine to more safely integrate phone calls into the workflow. Mobile phone use is also a frequent cause of distractions,47 so for the sake of patient safety, be sure yours does not interfere with your work.

       

      Develop “Pharmacy Reading Speed”

      Typing speed is often limited by reading speed, and reading speed is severely limited by unfamiliar words. A 2011 study suggests that people read familiar words whole, regardless of word length, while they decode unfamiliar words slowly syllable-by-syllable.49 Since skilled typists often scan multiple words ahead while transcribing,50 unfamiliar words can bottleneck this process. Drilling brand and generic pairs of frequently prescribed medications transforms unfamiliar words into well-known vocabulary, while enabling efficient selection of products to dispense. Flashcards are available from the Pharmacy Technician Certification Board (PCTB)51 for individuals or employers to purchase, or from a variety of different study aid sites for free.

       

      While an unfamiliar word presents a bottleneck in the prescription entry process, an illegible handwritten prescription can be a cork. Fortunately, with the rise of electronic prescribing (even back in 2021, 94% of all prescriptions in the United States were e-prescribed52), pharmacy staff encounter this issue less frequently. When they do, familiarity with top medications, including names, routes, and typical doses, can help provide clues for interpretation.53 PCTB has practice tools that drill these key facts for commonly prescribed medications.51

       

      Practicing reading handwritten prescriptions can also be helpful (and entertaining). Articles in Pharmacy Times,54 pharmacy forums, and media accounts provide plenty of examples and techniques for practicing. Of course, pharmacy personnel should be familiar with the Institute for Safe Medication Practices List of Error-Prone Abbreviations (https://www.ismp.org/sites/default/files/attachments/2017-11/Error%20Prone%20Abbreviations%202015.pdf),55 and never hesitate to have a prescriber clarify when needed. If a prescription reads like a guessing game, the prescriber should be ready to provide an answer key.

       

      E-prescriptions may be legible, but they often still require translation by pharmacy staff before they are ready to go on a patient label. Prescribers can free-text patient SIGs, using abbreviations and medical jargon. A 2021 study of data from a U.S. mail-order pharmacy found that pharmacy staff edited 83.8% of all e-prescription directions.56 These edits improved readability from an 11th or 12th grade level to a 4th grade level, while resolving 79.5% of quality issues identified by the study’s authors.56

       

      To perform this vital task with ease and quickly generate accurate, straightforward medication labels, become an expert in translating SIG codes. Several websites, including Pharmacy Times, have free resources for learning SIG codes and practicing their rapid translation.57 This improves processing speed before fingers even move, optimizing both efficiency and patient safety.

       

      Use Repetition in Short Sessions 

      Sometimes pharmacy technician job postings include written proficiency and typing speed expectations, usually measured in WPM.58 For most data entry roles, 25 to 35 WPM is a minimum, but 40 to 50 WPM is preferred.59 Pharmacy data entry requires accuracy and speed, especially considering most pharmacies process roughly 20 prescriptions per hour.60 As such, a practical typing goal for pharmacy personnel involved in data entry is 40-50 WMP with high accuracy.59

       

      How can you achieve an average of 40-50 WMP with high accuracy?

      The answer to that question starts with short, frequent practice sessions!61,62,63 Practicing 15 to 20 minutes per day, most days of the week, allows long-lasting habit building. Your practice time doesn’t need to be all day, every day. Resting 12 to 24 hours between practice sessions allows time for your brain to translate the skill into muscle memory.18,19 But your practice time needs to be consistent – that’s the key here!

      cartoon of a pharmacist standing at a counter, looking at a computer screen with his hands typing on a keyboard

      Consistency matters more than session duration.61,59,63 Practicing for 15-20 minutes each day has greater impact on skill retention than a single, long practice session once per week does. However, practice sessions should still be long enough to be meaningful – just a few minutes of practice here and there is unlikely to have the same impact as sustained 15-20 minute practice.64 With consistent practice most days of the week, it still takes about one to three months to reach a 40 to 50 WPM goal.64, 65,66

       

      In addition to consistency, the quality of practice matters, too. High-quality practice uses structured feedback, which focuses on targeted improvement.67,68 Structured feedback includes three components:

      • Clearly define the skill you want to practice. Be as specific as you can. “Accurately enter prescription directions” is a better, more specific goal than “practice typing.”
      • Identify the gap between your current skill level and your desired skill level. Perhaps your accuracy drops when entering drug names with similar spellings. Or maybe your speed falls when entering numeric doses. Whatever the issue is, identify it so that you can work on it.
      • Make a specific, measurable action plan for improvement! This will help you close the gap between your current skill level and your desired skill level. Perhaps your plan is “slow down during drug name entry and double check before continuing” or “practice the numeric keypad for five minutes daily.” Whatever your plan is, follow through with it!

      A PRO TIP is to choose one specific skill you want to work on, identify what is holding you back, and follow through with an action plan to improve.

       

      Practice with pharmacy-related content (NDC numbers, prescription directions, patient demographics, etc.) rather than generic typing exercises.69 Greater familiarity with pharmacy terminology leads to improved speed and accuracy over time. Get comfortable using your numeric keypad. Efficiency with the numeric keypad will support your overall typing accuracy and speed.70 (Refer to the section on the numeric keypad for tips and tricks to do this!)

       

      CONCLUSION

      Accurate typing and data entry are essential pharmacy skills. The good news is that typing accuracy can be improved through deliberate practice. Techniques such as touch typing, chunking, numeric keypad training, error review, and repeated exposure to common pharmacy terminology help build speed, confidence, and accuracy over time. As correct habits become automatic, efficiency naturally improves.

      Remember: accuracy comes before speed. By practicing consistently and learning from mistakes, pharmacy technicians can strengthen their skills, support patient safety, and become more effective members of the pharmacy team. As typing instructors often say, practice makes permanent.

      Pharmacist Post Test (for viewing only)

      PATIENT SAFETY: Prescription for Precision: Improving Pharmacy Typing Accuracy

      26-040 P/T

      Learning Objectives

      Upon completion of this activity, participants should be able to

      1. Explain the relationship between typing accuracy, workflow efficiency, and medication safety in pharmacy practice
      2. Demonstrate techniques that improve the accurate entry of prescription information, including drug names, SIG codes, patient demographics, and numeric data
      3. Identify cognitive, environmental, and ergonomic factors that contribute to pharmacy data-entry errors
      4. Apply deliberate practice and error-prevention strategies to enhance typing performance and reduce transcription-related medication errors

       

      1. A pharmacy employee types 55 words per minute but frequently makes typing errors that require correction. Why is typing accuracy important to overall workflow efficiency?

      a. Correcting errors often requires additional time and repeated work

      b. Increasing typing speed eliminates the need for proofreading

      c. Faster typing automatically improves prescription processing quality

       

      *

      1. Which outcome is most directly associated with inaccurate prescription data entry?

      a. Reduced medication inventory costs

      b. Increased risk of medication errors

      c. Decreased patient counseling needs

       

      *

       

      1. Which statement best describes the relationship between typing speed and accuracy in pharmacy practice?

      a. Accuracy should be established before speed is increased

      b. Speed should be prioritized before accuracy is measured

      c. Accuracy and speed should be developed independently

       

      *

       

      1. Which technique can help improve the accuracy of entering long numeric strings such as NDC numbers?

      a. Dividing the numbers into smaller groups or chunks

      b. Alternating between both hands during entry

      c. Memorizing each digit separately before typing

       

      *

       

      1. A pharmacy employee is learning to transcribe prescription directions more accurately. Which skill is most likely to improve performance?

      a. Using abbreviations whenever possible

      b. Increasing typing speed during every entry

      c. Practicing translation of common SIG codes

       

      *

       

      1. Which approach do experts recommend when pharmacy employees are learning medication names?

      a. Focus primarily on increasing typing speed

      b. Memorize only brand names before generic names

      c. Study drug classes and common name patterns

      *

       

      1. Which workplace factor is most commonly associated with interruptions in pharmacy practice?

      a. Barcode verification systems

      b. Incoming telephone calls

      c. Automated dispensing cabinets

       

      *

       

      1. Which workstation adjustment best supports ergonomic typing practices?

      a. Positioning the monitor at or slightly below eye level

      b. Positioning the monitor above head height

      c. Positioning the monitor at desk surface level

       

      *

       

      1. A pharmacy employee notices repeated spelling errors when entering bevacizumab prescriptions. Which strategy best supports deliberate error review?

      a. Increasing typing speed to improve familiarity

      b. Tracking recurring mistakes and practicing correct entries

      c. Avoiding prescriptions that contain difficult names

       

      *

       

      10. You want to improve performance in a busy pharmacy environment. Which practice activity best develops task-switching skills?

      a. Completing timed simulations that require changing tasks

      b. Repeating the same typing exercise without interruption

      c. Practicing typing only in a quiet environment

       

       

      Pharmacy Technician Post Test (for viewing only)

      PATIENT SAFETY: Prescription for Precision: Improving Pharmacy Typing Accuracy

      26-040 P/T

      Learning Objectives

      Upon completion of this activity, participants should be able to

      1. Explain the relationship between typing accuracy, workflow efficiency, and medication safety in pharmacy practice
      2. Demonstrate techniques that improve the accurate entry of prescription information, including drug names, SIG codes, patient demographics, and numeric data
      3. Identify cognitive, environmental, and ergonomic factors that contribute to pharmacy data-entry errors
      4. Apply deliberate practice and error-prevention strategies to enhance typing performance and reduce transcription-related medication errors

       

      1. A pharmacy employee types 55 words per minute but frequently makes typing errors that require correction. Why is typing accuracy important to overall workflow efficiency?

      a. Correcting errors often requires additional time and repeated work

      b. Increasing typing speed eliminates the need for proofreading

      c. Faster typing automatically improves prescription processing quality

      *

      1. Which outcome is most directly associated with inaccurate prescription data entry?

      a. Reduced medication inventory costs

      b. Increased risk of medication errors

      c. Decreased patient counseling needs

      *

      1. Which statement best describes the relationship between typing speed and accuracy in pharmacy practice?

      a. Accuracy should be established before speed is increased

      b. Speed should be prioritized before accuracy is measured

      c. Accuracy and speed should be developed independently

      *

      1. Which technique can help improve the accuracy of entering long numeric strings such as NDC numbers?

      a. Dividing the numbers into smaller groups or chunks

      b. Alternating between both hands during entry

      c. Memorizing each digit separately before typing

      *

      1. A pharmacy employee is learning to transcribe prescription directions more accurately. Which skill is most likely to improve performance?

      a. Using abbreviations whenever possible

      b. Increasing typing speed during every entry

      c. Practicing translation of common SIG codes

      *

      1. Which approach do experts recommend when pharmacy employees are learning medication names?

      a. Focus primarily on increasing typing speed

      b. Memorize only brand names before generic names

      c. Study drug classes and common name patterns

      *

      1. Which workplace factor is most commonly associated with interruptions in pharmacy practice?

      a. Barcode verification systems

      b. Incoming telephone calls

      c. Automated dispensing cabinets

      *

      1. Which workstation adjustment best supports ergonomic typing practices?

      a. Positioning the monitor at or slightly below eye level

      b. Positioning the monitor above head height

      c. Positioning the monitor at desk surface level

      *

      1. A pharmacy employee notices repeated spelling errors when entering bevacizumab prescriptions. Which strategy best supports deliberate error review?

      a. Increasing typing speed to improve familiarity

      b. Tracking recurring mistakes and practicing correct entries

      c. Avoiding prescriptions that contain difficult names

      *

      10. You want to improve performance in a busy pharmacy environment. Which practice activity best develops task-switching skills?

      a. Completing timed simulations that require changing tasks

      b. Repeating the same typing exercise without interruption

      c. Practicing typing only in a quiet environment

      References

      Full List of References

      1. Tsao CW, Aday AW, Almarzooq ZI, et al. Heart Disease and Stroke Statistics-2023 Update: A Report From the American Heart Association. Circulation. 2023;147(8):e93-e621. doi:10.1161/CIR.0000000000001123
      2. Muntner P, Hardy ST, Fine LJ, et al. Trends in Blood Pressure Control Among US Adults With Hypertension, 1999-2000 to 2017-2018. JAMA. 2020;324(12):1190-1200. doi:10.1001/jama.2020.14545
      3. Whelton PK, Carey RM, Aronow WS, et al. 2017 ACC/AHA/AAPA/ABC/ACPM/AGS/APhA/ASH/ASPC/NMA/PCNA Guideline for the Prevention, Detection, Evaluation, and Management of High Blood Pressure in Adults: Executive Summary: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines. Hypertension. 2018;71(6):1269-1324. doi:10.1161/HYP.0000000000000066
      4. Writing Committee Members*, Jones DW, Ferdinand KC, et al. 2025 AHA/ACC/AANP/AAPA/ABC/ACCP/ACPM/AGS/AMA/ASPC/NMA/PCNA/SGIM Guideline for the Prevention, Detection, Evaluation and Management of High Blood Pressure in Adults: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines. Hypertension. 2025;82(10):e212-e316. doi:10.1161/HYP.0000000000000249
      5. World Health Organization. Hypertension fact sheet. World Health Organization. Accessed November 25, 2025. https://www.who.int/news-room/fact-sheets/detail/hypertension
      6. Siddiqui TW, Siddiqui RW, Nishat SMH, et al. Bridging the Gap: Tackling Racial and Ethnic Disparities in Hypertension Management. Cureus. 2024;16(10):e70758. Published 2024 Oct 3. doi:10.7759/cureus.70758
      7. Kirkland EB, Heincelman M, Bishu KG, et al. Trends in Healthcare Expenditures Among US Adults With Hypertension: National Estimates, 2003-2014. J Am Heart Assoc. 2018;7(11):e008731. Published 2018 May 30. doi:10.1161/JAHA.118.008731
      8. Muntner P, Miles MA, Jaeger BC, et al. Blood Pressure Control Among US Adults, 2009 to 2012 Through 2017 to 2020. Hypertension. 2022;79(9):1971-1980. doi:10.1161/HYPERTENSIONAHA.122.19222
      9. Clinical Practice Guidelines We Can Trust National Academies of Sciences, Engineering, and Medicine. 2011. Washington, DC: The National Academies Press. https://doi.org/10.17226/9546. The National Academies Press. Accessed March 30, 2026. https://www.nationalacademies.org/read/13058/chapter/7

      10. Gastens V, Tancredi S, Kiszio B, et al. Pharmacists delivering hypertension care services: a systematic review and meta-analysis of randomized controlled trials. Front Cardiovasc Med. 2025;12:1477729. Published 2025 Mar 14. doi:10.3389/fcvm.2025.1477729
      11. Gastens V, Tancredi S, Bonnan D, et al. Pharmacist interventions to improve hypertension management among patients with diabetes: a systematic review and meta-analysis of randomized controlled trials. BMC Health Serv Res. 2025;25(1):1268. Published 2025 Oct 1. Doi:10.1186/s12913-025-13461-7

      12. Machado M, Bajcar J, Guzzo GC, Einarson TR. Sensitivity of patient outcomes to pharmacist interventions. Part II: Systematic review and meta-analysis in hypertension management. Ann Pharmacother. 2007;41(11):1770-1781. doi:10.1345/aph.1K311
      13. NPTA Staff. Pharmacy Technicians and Patient Safety: Your Role in Preventing Medication Errors. National Pharmacy Technician Association. Published July 23, 2025. Accessed March 30, 2026.
      14. Taylor B, Mehta B. The Community Pharmacy Technician's Role in the Changing Pharmacy Practice Space. Innov Pharm. 2020;11(2):10.24926/iip.v11i2.3325. Published 2020 Apr 30. doi:10.24926/iip.v11i2.3325
      15. Chobanian AV, Bakris GL, Black HR, et al. Seventh report of the Joint National Committee on Prevention, Detection, Evaluation, and Treatment of High Blood Pressure. Hypertension. 2003;42(6):1206-1252. doi:10.1161/01.HYP.0000107251.49515.c2
      16. Williams B, Mancia G, Spiering W, et al. 2018 ESC/ESH Guidelines for the management of arterial hypertension. Eur Heart J. 2018;39(33):3021-3104. doi:10.1093/eurheartj/ehy339
      17. Unger T, Borghi C, Charchar F, et al. 2020 International Society of Hypertension Global Hypertension Practice Guidelines. Hypertension. 2020;75(6):1334-1357. doi:10.1161/HYPERTENSIONAHA.120.15026
      18. SPRINT Research Group; Wright JT Jr, Williamson JD, Whelton PK, Snyder JK, Sink KM, Rocco MV, Reboussin DM, Rahman M, Oparil S, Lewis CE, Kimmel PL, Johnson KC, Goff DC Jr, Fine LJ, Cutler JA, Cushman WC, Cheung AK, Ambrosius WT. A Randomized Trial of Intensive versus Standard Blood-Pressure Control. N Engl J Med. 2015 Nov 26;373(22):2103-16. doi: 10.1056/NEJMoa1511939. Epub 2015 Nov 9. Erratum in: N Engl J Med. 2017 Dec 21;377(25):2506. doi: 10.1056/NEJMx170008.
      19. ACCORD Study Group. Intensive BP control in diabetes. N Engl J Med. 2010;362:1575–1585.
      20. Appel LJ, Moore TJ, Obarzanek E, et al. A clinical trial of the effects of dietary patterns on blood pressure. DASH Collaborative Research Group. N Engl J Med. 1997;336(16):1117-1124. doi:10.1056/NEJM199704173361601
      21. KDIGO 2021 Clinical Practice Guideline for BP in CKD. Kidney Int. 2021;99:S1–S87.
      22. Machado M, Bajcar J, Guzzo GC, Einarson TR. Sensitivity of patient outcomes to pharmacist interventions. Part II: Systematic review and meta-analysis in hypertension management. Ann Pharmacother. 2007;41(11):1770-1781. doi:10.1345/aph.1K311
      23. Rohatgi KW, Humble S, McQueen A, et al. Medication Adherence and Characteristics of Patients Who Spend Less on Basic Needs to Afford Medications. J Am Board Fam Med. 2021;34(3):561-570. doi:10.3122/jabfm.2021.03.200361
      24. Chaturvedi A, Zhu A, Gadela NV, Prabhakaran D, Jafar TH. Social Determinants of Health and Disparities in Hypertension and Cardiovascular Diseases. Hypertension. 2024;81(3):387-399. doi:10.1161/HYPERTENSIONAHA.123.21354
      25. Morales-Garzón S, Parker LA, Hernández-Aguado I, González-Moro Tolosana M, Pastor-Valero M, Chilet-Rosell E. Addressing Health Disparities through Community Participation: A Scoping Review of Co-Creation in Public Health. Healthcare (Basel). 2023;11(7):1034. Published 2023 Apr 4. doi:10.3390/healthcare11071034
      26. Athavale A, Roberts DM. Management of proteinuria: blockade of the renin-angiotensin-aldosterone system. Aust Prescr. 2020;43(4):121-125. doi:10.18773/austprescr.2020.021
      27. Liebson PR, Amsterdam EA. Ongoing Telmisartan Alone and in Combination With Ramipril Global Endpoint Trial (ONTARGET): implications for reduced cardiovascular risk. Prev Cardiol. 2009;12(1):43-50. doi:10.1111/j.1751-7141.2008.00010.x
      28. Carey RM, Calhoun DA, Bakris GL, et al. Resistant Hypertension: Detection, Evaluation, and Management: A Scientific Statement From the American Heart Association. Hypertension. 2018;72(5):e53-e90. doi:10.1161/HYP.0000000000000084
      29. Benetos A, Petrovic M, Strandberg T. Hypertension Management in Older and Frail Older Patients. Circ Res. 2019;124(7):1045-1060. doi:10.1161/CIRCRESAHA.118.313236
      30. Williams B, MacDonald TM, Morant S, et al. Spironolactone versus placebo, bisoprolol, and doxazosin to determine the optimal treatment for drug-resistant hypertension (PATHWAY-2): a randomised, double-blind, crossover trial. Lancet. 2015;386(10008):2059-2068. doi:10.1016/S0140-6736(15)00257-3
      31. Ho PM, Bryson CL, Rumsfeld JS. Medication adherence: its importance in cardiovascular outcomes. Circulation. 2009;119(23):3028-3035. doi:10.1161/CIRCULATIONAHA.108.768986
      32. Renfro CP, Turner K, Seeto J, Ferreri SP. Medication synchronization adoption and pharmacy performance. Res Social Adm Pharm. 2021;17(8):1496-1500. doi:10.1016/j.sapharm.2020.11.009
      33. Waghmare PH, Lindsey R, Reed JB, Gao S, Zillich AJ Systematic review of the impact of medication synchronization on healthcare utilization, economic, clinical, and humanistic outcomes. J Am Coll Clin Pharm. 2023; 6(6): 597-614. doi:10.1002/jac5.1815

      LAW: Human Trafficking: Recognize, Respond, Refer

      Learning Objectives

      At the end of this continuing education activity, pharmacists will be able to

      • Review the history and current laws of human trafficking in the United States
      • Recognize common terms, warning signs, and/or vulnerabilities for human trafficking in pharmacy patients/customers
      • Describe pharmacists’ impact on identifying and supporting victims and survivors of human trafficking
      • Ensure proper referral, treatment, and counseling for common health risks associated with human trafficking

      At the end of this continuing education activity, pharmacy technicians will be able to

      • Review the history and current laws of human trafficking in the United States
      • Recognize common terms, warning signs, and/or vulnerabilities for human trafficking in pharmacy patients/customers
      • Identify signs/signals of human trafficking red flags that may be helpful to bring to the attention of pharmacists or law enforcement

        A barcode with silhouettes of men, women, and children built into the lines

         Release Date

        Release Date: July 15, 2026

        Expiration Date: July 15, 2029

        Course Fee

        $7 Pharmacist

        $4 Pharmacy Technician

        There is no funding for this CE.

        ACPE UANs

        Pharmacist: 0009-0000-26-039-H03-P

        Pharmacy Technician: 0009-0000-26-039-H03-T

        Session Codes

        Pharmacist: 26YC39-AGS84

        Pharmacy Technician: 26YC39-GSA48

        Accreditation Hours

        2.0 hours of CE

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-039-H03-P/T will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Sarah Meade, PharmD, BCPPS

        Pediatric Oncology Infusion Pharmacist

        Department of Pharmacy, Dana Farber Cancer Institute

        Boston, MA

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Sarah Meade, PharmD has no relationships with ineligible companies.

         

        ABSTRACT

        Americans may widely underestimate human trafficking’s current extent in the United States because of stereotypes about traffickers, victims, and sex workers, and also because many Americans lack knowledge about this topic. Despite the general public’s lack of knowledge, trafficking reports are rapidly increasing in the United States today. Healthcare for trafficking victims and survivors is often complicated due to clinicians’ lack of sensitivity about a patient’s trafficking experiences. Because victims of human trafficking are highly likely to seek medical care while under a trafficker’s control, training healthcare providers to identify, handle, and report suspected human trafficking is critical. Without trafficking education, providers’ biases and misunderstanding of victim trauma may hinder the ability to develop a trusting patient-provider relationship. Pharmacy teams should know how to identify human trafficking while protecting victims’ safely, providing appropriate resources for victims to seek help, and assisting with individualized treatment selection.

        CONTENT

        Content

        Introduction

        Human trafficking is a growing concern globally. Americans may widely underestimate human trafficking’s current extent in the United States (U.S.) because of stereotypes about traffickers, victims, and sex workers, and also because many Americans lack knowledge about this topic. Despite the general public’s lack of knowledge, trafficking reports are rapidly increasing in the United States today. The SIDEBAR defines terms associated with human trafficking.

         

        SIDEBAR: Human Trafficking Definitions1,2

        • Human Trafficking: Recruiting, transporting, harboring, soliciting, maintaining, patronizing, advertising, providing, and obtaining people through force, manipulation, fraud, or threats to achieve control over a person for exploitation
        • Victims: people currently in an exploitative situation
        • Sex worker: A person who voluntarily provides sex work regularly or occasionally in commercial exchange for money or goods. Sex work differs from sexual exploitation, or the forcing of a person to commit sexual acts.
        • Survivors: people who have escaped their trafficking situations
        • Survivor-informed practice: Including meaningful input from a diverse community of survivors at all stages of a program or project, including development, implementation, and evaluation
        • Traffickers: people using force, manipulation, threats, or fraud to force victims into exploitative situations
        • Trauma-informed care: collaborating with community resources to empower individuals to determine their own futures
        • Venue: The place in which trafficking occurs; human trafficking does not necessarily involve crossing state or international borders

         

        In 2010, Faith Robles, a 14-year-old teenager from Mexico, moved in with her boyfriend’s family in Queens, New York.3 The family promised her a job that would “change her life,” but she did not learn this involved sleeping with men against her will—sometimes up to 30 men daily—until after her boyfriend smuggled her into the U.S. At the time, Robles was unaware that her boyfriend and four of his relatives were involved in a human trafficking ring. After she arrived, the family threatened to kill her family and traffic her sister if she sought help from authorities or did not comply with their demands. Robles was a victim of sex trafficking for three and a half years, suffering multiple beatings, sexual assaults, and a broken jaw following an escape attempt. She was finally able to escape at age 17 when she sought help from police officers.3 Hearing from survivors like Faith Robles has helped healthcare providers develop interventions that are survivor-informed. This continuing education activity will cover several aspects of human trafficking as it relates to pharmacy using evidence collected by reliable organizations and researchers.

         

        Unfortunately, many victims in the U.S. today share stories like Robles’. In August 2022, the Federal Bureau of Investigation (FBI) announced that they located and identified 84 minors who were victims of sex trafficking during a nationwide sex trafficking operation. (Most trafficked victims are between 16 and 24 years of age. Even when adult victims are identified, they could have just turned 18 or are still young adults. People in the human trafficking community have a saying: “Trafficked children become trafficked adults when not found.”) FBI agents found an additional 141 adult victims. Human trafficking rates continue to increase in the U.S. Reports of human trafficking to the National Center for Missing and Exploited Children Tipline increased from 21.7 million to 29.3 million reports from 2020 to 2021.4 Readers should note that collecting and reporting data on human trafficking has some limitations; many cases of human trafficking are never reported.5 Sometimes it’s because the victims are afraid or under a trafficker’s strict control and cannot seek help. Sometimes, it's because people who might be able to help a victim do not recognize the problem or have no idea how to help. Sometimes, it’s because systems have not looked at the issue, determined what (if anything) the system’s responsibilities are, and established policies and procedures to prevent trafficking and provide help.

         

        Readers should also note that to be considered human trafficking, the trafficker need not move a victim across state or international borders; thinking that movement is a necessary component of human trafficking is a common misperception. Current federal laws only require that the trafficker has met the criteria for the 3 elements of “act,” “means,” and “purpose.”6

        • ACT means that the trafficker has recruited, transported, transferred, harbored, harbored, provided, advertised, maintained, obtained, or received a victim
        • MEANS is only required if the victim is over 18 and indicates the trafficker has used threat or use of force, coercion, fraud, deception, abuse of a position of vulnerability, payments or benefits, or abduction. A minor cannot consent to sex with an adult and automatically is considered a victim of trafficking if ACT and PURPOSE are identified.
        • PURPOSE is very simple; the trafficker’s sole purpose is to exploit the victim

        In short, these requirements indicate that someone who coerces an individual to provide sex or labor against their will in exchange for housing or drugs would be considered a human trafficker, as doing so is exploitation. Someone who moves victims from place to place is also a trafficker, and in some states, people or organizations that knowingly harbor traffickers and their victims would also be complicit in human trafficking.7,8

         

        In 2024, the National Human Trafficking Hotline reported California, Texas, and Florida as the top states for human trafficking with 1733, 1360, and 832 cases identified, respectively.9 Between 2019 and 2023, the picture changes somewhat, with Nevada, Georgia, and Mississippi documenting rates of 58.5, 46.6, and 43.1 cases per 100,000 residents, respectively.10 Human trafficking often occurs along highways that provide access to easy getaways, quick transportation, or access to large numbers of men; many traffickers move their victims often to avoid detection, but also move their victims to follow the money. In the latter case, they may move their victims closer to a place where men will congregate in large numbers—sorting events, conferences, etc. The busiest interstates in the U.S. include I-5 in the West, I-95 in the East, and I-80 stretching from California to New Jersey. The Polaris Project (see SIDEBAR) asserts that common trafficking venues include illicit massage parlors, informal underground businesses, and hotels and motels along major highways. For this reason, the National Association of Truck Stop Operators and large hotel chains, such as Marriott, offer training to help employees identify and report human trafficking victims.11

         

        SIDEBAR: The Polaris Project12

        The Polaris Project is a nonprofit social justice organization that fights sex and labor trafficking through the U.S. National Human Trafficking Hotline. Polaris uses survivor-driven trafficking data to improve trafficking identification, provides assistance for victims and survivors, and educates the community. More information on the Polaris Project can be found on its website (https://polarisproject.org/).

         

        Polaris hosts the National Human Trafficking Hotline around the clock. Readers should make note of this resource, as it will often be the first and safest place to seek help when patients indicate or pharmacy staff suspects that an individual is being trafficked.

         

        Human trafficking is a crime under federal and international law. The International Labor Organization estimates that the human trafficking “industry” generated $32 billion in 2005, making it the third largest source of income for organized crime.13,14 Current estimates are unavailable but would clearly be much larger. Human trafficking victims can come from any background and may live for years under their trafficker’s control. Trafficking is rarely stranger abduction. Victims may be trafficked by their own family, friends, or acquaintances with or without the victim’s knowledge.15,16

         

        Human traffickers prey on others in reprehensible ways.17 Policy makers, public health groups, and researchers have tried to understand the motives behind human trafficking to identify factors that would help develop anti-trafficking interventions. Many publications indicate traffickers become involved primarily for financial gain because the profits associated with human trafficking can be enormous. Many of the interventions currently employed identify traffickers by tracking large quantities of cash and banking patterns. Recent research has found that in some cases, traffickers make considerably less money than expected. These traffickers may be motivated by cultural norms, ideology, or religions that devalue human life. Traffickers may be former victims who go on to recruit and control others. And some traffickers simply have sociopathic tendencies.17

         

        Traffickers use various tactics to manipulate victims, including15

        • Debt-bondage
        • Emotional manipulation
        • Lies or deceit
        • Subjecting victims to unstable or unpredictable conditions
        • Physical, sexual, or psychological violence
        • Threats against family members
        • Transporting victims to unfamiliar places to create a language barrier
        • Withholding documents

         

        Pre-trafficking vulnerabilities for victims include poverty, trauma, domestic violence, learning difficulties, lack of educational or work opportunities, loss of family, community- or gender-based violence, and natural disasters.2 Human trafficking survivors with vulnerabilities are at higher risk of re-victimization. The SIDEBAR describes types of human trafficking.

         

        SIDEBAR. Types of Human Trafficking16,18,19

        All forms of human trafficking include exploitation, abuse of vulnerable situations, psychological violence, and deprivation of freedom. Added physical and/or sexual violence is also common. Specific types of trafficking may include one or more of the following:

        • Sex trafficking: forcing someone to sell sex; more commonly affects women but often happens to children of both sexes
        • Forced labor: involuntary servitude, often in industries with large numbers of workers and little regulation; most common element of modern-day slavery. (Readers should be aware that the use of the word “slavery” is controversial. Many U.S. groups do not use it due to historical context. It’s more often used globally.)
        • Domestic servitude: jobs related to domestic help; often hidden in plain sight
        • Debt bondage: begins with debt that the victim is unable to pay immediately; employer exploits the victim by adding additional expenses to increase debt
        • Other forms: forced marriage, organ removal for sale, and enforced crime

         

        Readers should note that human trafficking differs from human smuggling. In human smuggling, the purported purpose is to transport or hide individuals who lack proper documentation (e.g., passports, driver’s licenses, or other identification) and circumvent officials without regard to immigration laws (a transportation-based crime). The people smuggled across borders often have chosen to be smuggled as a means to reach an otherwise inaccessible destination. Victims of human trafficking are generally held in circumstances against their will. Nevertheless, traffickers may also use victims’ immigration status and threaten to deport victims to coerce victims to do as they are told. In some cases, smuggling may lead to trafficking.

         

        With 30% to 88% of U.S. trafficking victims seeking healthcare at least once while being trafficked, life-saving identification of trafficking victims in healthcare settings is crucial.20 Several researchers have attempted to estimate how many victims seek healthcare, but because of the nature of the topic and the risk associated with disclosure, it’s been difficult. Two studies shed some light on victims’ contact with healthcare providers. In a meta-analysis of 420 victims, 50% to 98% of victims reported seeking healthcare services in diverse medical settings while they were trafficked.21A second study found that roughly 63% of victims had visited emergency departments (ED) and identified hospitals and ED as their most frequent source of care.22 Trafficking victims tend to use complaint-based episodic acute care services (e.g., minute clinics, urgent care centers, and EDs) more often than long-term comprehensive primary care services.23 Each visit represents an opportunity to identify potential behaviors, injuries, or actions that may signal victimization. Several studies have documented that healthcare professionals tend to have limited recognition and knowledge of human trafficking.24,25

         

        No data is available about victims’ use of pharmacies, but pharmacy employees in community settings are likely to encounter human trafficking victims. Pharmacists and technicians should be prepared to recognize human trafficking signs for quick, appropriate, and life-saving action.

         

        History of Human Trafficking in the United States

        Let’s return to Faith Robles. Fortunately, Ms. Robles pressed charges against her boyfriend and his family for the damage and trauma she endured. In 2020, a judge sentenced Robles’ boyfriend and his family to prison terms of between 25 and 40 years under charges of “sex trafficking, sex trafficking conspiracy, sex trafficking of minors, interstate prostitution, alien smuggling, and money laundering conspiracy.”3 However, if Robles had reported her case in the early 1970s, she would not have been able to press charges; the federal government did not incorporate human trafficking crimes into U.S. law until recently.

         

        The first U.S. law for human trafficking was the 1974 Child Abuse Prevention and Treatment Act (CAPTA). CAPTA required states to establish child abuse reporting laws as a condition of receiving federal funds.26 Mandated reporters and agencies to which people who observe or suspect abuse are to report vary by state law but generally states require reporting in some capacity. Healthcare providers should always check their states’ applicable laws periodically so they know exactly what the state requires.

         

        Mandated reporters are personnel who must report suspected or confirmed exploitation, abuse, or neglect of vulnerable populations. As of July 2023, Alabama, Colorado, Connecticut, Hawaii, Oregon, Vermont, and Washington state laws specifically list pharmacists as mandated reporters for child victims. Other states list mandated reporters as “healthcare personnel” or people responsible for the care and/or treatment of child victims. The reporting timeframe for suspected child abuse is highly state-specific. Many states still require a written follow-up within 48 hours, while others have changed to 48 hours (New York, Massachusetts), 24 hours (Virginia, Texas), 12 hours (Connecticut), or require reporting "immediately."27-31 Pharmacy staff should check their states’ requirements. Most states do not require mandatory reporting by healthcare personnel for victims 18 years old or older unless the adult is elderly or in some way vulnerable. States that do not require healthcare providers to report adult victims may do so because of the victims’ heightened safety risk, vulnerability, mistrust in authorities, and fear of their traffickers.32 Federal law does not currently require states to mandate reporting for adults or provide funding to meet reporting requirements.

         

        The Trafficking Victims Protection Act (TVPA) of 2000 created the first comprehensive federal law to address human trafficking. The TVPA offered immigration relief for human trafficking victims, creation of public educational programs for prevention of future trafficking, and increased prosecution of trafficking.26,33 Since January 2000, Congress has reauthorized this Act multiple times, with the last reauthorization in 2023. Recent efforts to reauthorize the bill have stalled in Congress.34 The 2023 TVPA reauthorization added some additional coverage35:

        • It increased protections for child survivors of human trafficking
        • It provided funding for state welfare agencies to identify and assist child victims of human trafficking and work more closely and efficiently with the juvenile justice system
        • It eliminated barriers to services for child victims of human trafficking: consent from a parent or guardian is no longer necessary to apply for ID and other forms of identification, making it easier for children to apply for benefits and services
        • It expanded support for research concerning social media’s impact on human trafficking

         

        As an aside, proponents of better laws regarding human trafficking point to the Epstein case as affirmation that human trafficking survivors deserve justice.36 The core components are still in effect, but some authorizations for funding, grant and pilot programs, and reporting and coordination mandates need reauthorization.36

         

        In 2013, the U.S. Department of Health and Human Services (HHS) created the Stop, Observe, Act, and Respond (SOAR) program to provide human trafficking training to healthcare and related professionals. The program includes victim identification and implementation of best practices for necessary reporting, referrals, communication, and treatment. In 2018, the HHS required public posting of best practices on the HHS website for entities receiving federal grants.37 SOAR’s program for individuals and groups are available at https://acf.gov/otip/training-technical-assistance/soar-health-and-wellness.

         

        In 2015, the Justice for Victims of Trafficking Act (JVTA) improved U.S. trafficking response. The law strengthened victim resources, including increasing individuals’ criminal liability if they buy commercial sex from victims, creation of the survivor-led U.S. Advisory Council on Human Trafficking, and a national strategy for combating human trafficking.38

         

        Current human trafficking reporting laws are inconsistent due to variations among states; federal law does not clearly define a “mandated reporter” and does not require healthcare providers to report trafficking victims 18 years old or older.26 The American Hospital Association; the law firm of Jones Day; and the Health, Education, Advocacy, Linkage (HEAL) Trafficking network have collated state-specific reporting requirements for healthcare providers on the HEAL Trafficking website (https://healtrafficking.org/wp-content/uploads/2021/01/Human-Trafficking-and-Health-Care-Providers_Legal-Requirements-for-Reporting-and-Education-02_25_21.pdf).26

         

        PAUSE AND PONDER: What policies, if any, does your workplace currently have to identify trafficking victims?

         

        Healthcare Providers & Human Trafficking

        Human trafficking victims are often in situations that compromise their health and safety. Most trafficked people seek healthcare from licensed providers at some point during their exploitation. Pharmacists and pharmacy technicians in outpatient settings may interact with victims without realizing their situation. Healthcare providers should be able to recognize possible victims and survivors confidently and take appropriate action to intervene if needed; however, most health professionals report that they are unfamiliar with how to identify or respond to a trafficked person effectively.2,39

         

        The Pharmacy Team in Action

        Pharmacists’ involvement on the healthcare team is increasing and expanding from dispensing drugs to include medication and disease management and more expansive responsibilities. Pharmacy is unique because the available healthcare counseling is highly accessible by the public.

        For safety and reporting, pharmacy team members should generally trust their instincts in a suspicious situation, especially when patients2,39,40

        • Act as if under control of another person, i.e., another person accompanies the patient, speaks for them, or there is a lack of rapport between the patient and accompanying individual
        • Report a history of frequent address changes, vagueness about where they live and/or medical history
        • Have poor or concerning physical appearance suggesting neglect, and/or physical harm, i.e., poor hygiene or inappropriate clothing for current weather conditions or for their age (i.e., clothing is more promiscuous or revealing than normal for a teen)
        • Present with illnesses or injuries not easily explained, especially repeated or partially treated concerns
        • Exhibit signs and symptoms of self-harm, suicidal ideation, depression, or drug or alcohol misuse

         

        Many state laws require pharmacists to counsel patients on new prescriptions. Prescription filling patterns that may signal trafficking include frequent sexually transmitted infection (STI) treatment, no insurance coverage, cash-only payments, prescriptions routinely lost or stolen, or a medical history of prescriptions from acute care clinics rather than a primary care physician.33 Victims may be hesitant to access healthcare because of safety concerns and are more likely to self-treat using over the counter (OTC) medications. Table 1 lists frequently used or misused OTC products for self-treatment, and this information may assist pharmacists and pharmacy technicians with screening for potential victims. Upon suspicion of trafficking, pharmacists should try to screen the patient privately.

         

        Table 1. OTC Products Frequently Used or Misused for Self-Treatment of Trafficking-Associated Medical Concerns41,42

        Health Concern OTC Products
        Mental health and substance abuse St. John’s Wort

        Dextromethorphan

        Diphenhydramine

        Pseudoephedrine

        Phenylephrine

        Sexual intercourse or urinary tract infection Condoms or spermicides

        Levonorgestrel (Plan B)

        Norgestrel (Opill)

        Miconazole, clotrimazole, or tioconazole

        Pregnancy tests

        Phenazopyridine

        Genital anti-itch creams

        Physical abuse Painkillers (i.e., acetaminophen, ibuprofen, aspirin)

        First aid items (i.e., bandages, gauzes, antiseptics, Neosporin)

         

        Privacy is essential to obtaining accurate and sensitive information that a victim might otherwise not be comfortable with sharing, especially for victims who fear for their safety and accompanied by an abuser. When pharmacy team members try to speak to the patient alone, they should remain calm and ask for privacy cautiously. The pharmacy team may emphasize the importance of privacy to the accompanying individual, perhaps by saying, “I’m going to step in here and speak to [patient’s name] alone because these are deeply personal health issues.” Note that this approach doesn’t ask a question—which might give the trafficker wiggle room to argue—but instead states a fact in a neutral manner. However, pharmacy staff should not push if they experience push-back from the suspected trafficker. Most pharmacies have a separate space for consultation or vaccinations that they may use when patients need privacy or to review sensitive information.

         

        PAUSE AND PONDER: What are some ways your pharmacy team can work to improve health outcomes for victims and survivors of human trafficking?

         

        Avoiding Bias + Using the Correct Language

        Pharmacy team members should be aware of their language when speaking to victims; personal biases may perpetuate stereotypes and influence clinical decision making for therapy or diagnoses.

         

        Well-intentioned but poorly informed organizations or people can perpetuate stereotypes that are not evidence-based or all-encompassing. Understanding bias and perpetuated stereotypes reduces barriers to optimal healthcare. Stereotypes associated with trafficking including victim appearance, location, traffickers, or current situations prevent victims from escaping and/or receiving treatment.1 Table 2 addresses common stereotypes or myths associated with human trafficking in the U.S.. Pharmacy team members should question, acknowledge, and resolve their personal biases towards trafficking to reduce stigmatizing language and shame.

         

        Table 2. Common Human Trafficking Myths vs Reality1,43

        Myth Reality
        Human trafficking victims are always undocumented foreign women or children. Victims can be any age, sex, ethnicity, or legal status. Sensationalized imagery of victims in the media, such as on TV or in the news, creates bias and provides an inconsistent narrative. Researchers estimate as many as half of all victims and survivors are male, but healthcare professionals are less likely to identify males as victims.
        All commercial sex is human trafficking. Commercial sex is not human trafficking if the patient is an adult and gives informed consent for all activities involved.
        Traffickers always hold victims against their will. Victims may stay involved in trafficking due to lack of resources to leave, fear for their safety, or manipulation by the trafficker. Victims may face shame from their trauma, including cultural attitudes about prostitution, debt, poor health conditions, or working conditions.
        Labor trafficking is only an issue in developing countries. Labor trafficking occurs in the U.S. but is reported less often than sex trafficking.
        Human trafficking is always a violent crime. Human trafficking rarely includes physical force such as kidnapping in its initial stages. Most traffickers manipulate victims through psychological means such as defrauding, manipulating, or threatening vulnerable populations. As the trafficking continues, however, traffickers almost always become physically violent.
        If individuals consented to be in their initial situation, they are not victims of trafficking. Initial consent to commercial sex or labor prior to force, manipulation, or fraud is irrelevant if the situation becomes one of coercion and exploitation later.

         

        Healthcare providers should always use strength-based language to avoid victim blaming. For example, providers should refrain from using the term “child pornography,” and instead refer to it as “child sexual abuse materials.”1 For sex trafficking victims, they should refer to sexual acts as “exploitation” rather than “prostitution.” Table 2 explains the difference between sex trafficking and commercial sex or prostitution.

         

        Victims may experience intense shame or secrecy surrounding their experiences that limits their ability to seek medical attention. Healthcare equity for trafficking victims starts with establishing trust. To gain trust, providers should identify and eliminate unconscious biases to improve service accessibility and health outcomes.

         

        HEALTH CONSEQUENCES FOR VICTIMS

        Traffickers often expose victims to numerous health risks before, during, and after exploitation and may restrict victims’ access to care. A key indicator of human trafficking is delayed care. Many patients have reasons to delay care (e.g., lack of insurance, no transportation, or difficult access to care), but delayed care in combination with other flags may indicate a patient is in trouble.44,35 Victims’ lack of access to proper care and poor environmental conditions may lead to deterioration or exacerbation of conditions.45

         

        Mental Health and Addiction

        Due to mental exhaustion from trauma, most victims face debilitating mental health issues. Victims may present with signs and symptoms of posttraumatic stress disorder (PTSD), depression, anxiety, dissociation, and substance use disorders. Serious symptoms warranting need for behavioral health therapy may include

        • Difficulty sleeping
        • Feeling detached or withdrawn
        • Guardedness
        • Hopelessness
        • Recurrent thoughts of trauma
        • Sudden emotional reaction when reminded of trauma
        • Suicidal ideation
        • Tendency to startle easily

         

        Drug or alcohol addiction may exacerbate victim vulnerability, be used as a coping mechanism, or be a part of the trafficker’s tactic to control victims. An anti-trafficking service provider reported that 66% of victims claimed their substance use led to being trafficked, while 4.5% claimed their substance use began after being trafficked.46 Substance use throughout victimization occurred in 84.3% of victims, with the most common substances used being alcohol, marijuana, cocaine, and opioids.46 Due to high mortality rates from opioid overdoses, patients who are or have been trafficked warrant screening for opioid addictions.

         

        Healthcare providers need to engage in trauma-informed care when helping victims of human trafficking.47 The experience of trauma overwhelms the victim’s ability to cope and healthcare providers need to recognize trauma’s impact on victims. They need to employ a trauma-informed approach. A trauma-informed approach has four components47:

        • Realizing trauma’s pervasive impact and the potential paths victims can follow for recovery
        • Recognizing trauma’s signs and symptoms in individuals, families, staff, and others involved in the system
        • Responding in a manner that fully integrates knowledge about trauma into policies, procedures, and practices
        • Taking care to communicate in ways that actively avoid retraumatization

         

        A trauma-informed approach means collaborating with community resources to empower individuals to determine their own futures.47 Using the National Human Trafficking Resource Center (NHTRC) hotline is a good way to initiate contact with community resources, as its staff is trained to help healthcare providers determine and identify the next best steps when trafficking is suspected or reported.

         

        The Substance Abuse and Mental Health Services Administration (SAMHSA) supplies additional information on child trauma-informed care for patient and provider use (https://www.samhsa.gov/childrens-awareness-day/child-traumatic-stress-resources).47

         

        Unprotected Sexual Intercourse

        Victims of sex trafficking are at elevated risk for STIs and unwanted pregnancies. Pharmacists should attempt to counsel victims of sex trafficking on proper testing or screening, including the common signs and symptoms of various STIs, types of tests, and when and how to test. The CDC lists specific STI treatment guidelines on its website (https://www.cdc.gov/std/treatment-guidelines/default.htm).48

         

        Monkeypox (now called Mpox) has been an emerging concern particularly for men who have sex with men. Monkeypox presents as a painful rash accompanied by fever, lethargy, muscle aches, and headaches.49

         

        In female patients of childbearing age who have had recent unprotected sexual intercourse, pharmacists may recommend OTC emergency contraceptive pills (ECPs), or an intrauterine device (IUD) or “morning after” pill if allowed by state law.

         

        Copper IUDs are a highly effective emergency contraceptive when inserted up to five days after sexual intercourse. This extended period for use and high efficacy rate may be beneficial for victims of human trafficking who may not have immediate access to emergency contraceptives, but IUD insertion can be expensive, and the trafficker may not allow the victim to see a qualified provider. The most common side effects for IUDs are heavy menstrual bleeding, spotty menstruation, or abdominal discomfort. Because victims of sex trafficking may have increased risk for STIs, victims should generally be tested and/or treated for STIs prior to IUD insertion and monitored after insertion.50

         

        ECPs contain either levonorgestrel or ulipristal acetate (UPA) with 1.2% and 1.2-2.1% efficacy, respectively. UPA-containing ECPs are more effective between 72 and 120 hours post-intercourse than levonorgestrel-containing ECPs. Side effects may include nausea, vomiting, fatigue, and irregular vaginal bleeding.50

         

        More information on emergency contraception eligibility criteria and safety is located on the World Health Organization’s (WHOs) website.50 In any emergency contraceptive, efficacy decreases as the time between intercourse and treatment increases. Pharmacists should inform patients that contraceptives do not induce abortions.

         

        Physical Abuse

        Victims may be vulnerable to physical abuse while being trafficked. Common signs of physical abuse are bruises, wounds, fractures, internal injuries, chronic pain, or head, neck and back injuries. Physical abuse may also present as substantial weight loss, dehydration, malnutrition, increased vulnerability to illness, and insomnia. Physical abuse is a medical emergency; if a patient’s safety is in danger, the pharmacy must report the situation to authorities immediately if the patient is a minor. States may require pharmacists to report abuse of an adult under state-specific mandatory reporting laws.

         

        Acting on Human Trafficking

        Upon suspicion or confirmation of trafficking, pharmacy technicians should alert the pharmacist and pharmacists should try to see the patient alone when possible. All involved staff must remain vigilant about everyone’s safety and avoid directly challenging the victim and/or accompanying individual. Direct confrontation, or raising the suspicion of an accompanying individual, can put a victim at risk of additional harm. It’s critical to note repeatedly that intervention can be dangerous. Most authorities indicate that the best action is to call the National Human Trafficking Hotline at 1(888) 3737-888 or call 911.51

         

        In instances that involve language barriers, pharmacists should advise the accompanying individual that professional interpreters may be needed instead of relying on ad hoc interpreters (untrained children [who should only be used in emergencies], friends, family, or untrained staff).52-58 The reasons for working alongside interpreters (and interpreters prefer healthcare providers use the term “working alongside” rather than “using” to reflect that this is a collaborative endeavor) are evidence-based. Ad hoc interpreters are more likely to make mistakes, violate confidentiality rules, and increase risk of adverse outcomes. Professional interpreters are also fluid speakers and need not stop and think or reformulate language before translating. Untrained interpreters often leave out the niceties of language—niceties that increase trust and cultural understanding between patient and provider. When using an interpreter, the clinician should address the patient directly and seat the interpreter next to or slightly behind the patient.52-58 Readers who want to learn more about the nuances of professional interpretation may be interested in What’s in a Word? A Guide to Understanding Interpreting and Translation, available online for free at https://www.ncihc.org/assets/documents/publications/Whats_in_a_Word_Guide.pdf.

         

        Pharmacists and technicians should be patient, compassionate, and sensitive to build trust and gather sufficient information. Since 2011, the Institute of Medicine and the U.S. HHS have recommended screening for intimate partner violence and abuse by asking patients, “Do you feel safe at home?” at each visit.59 In 2013, the U.S. Preventive Services Task Force also made this recommendation. Although the question was meant to identify intimate partner violence, it has identified other types of abuse. This question surprises many patients, and many healthcare practitioners find it uncomfortable to ask. Pharmacy staff might ask this question, but it probably should not be the first question to the suspected victim. Saving this and similar questions should come after establishing some rapport with the patient and the patient seems comfortable. Regardless, patients may not answer truthfully or at all, but just asking the question let’s victims know that someone cares, and help is available.52 When interviewing patients, pharmacists should ask “trauma-informed” questions but consider the harmful effect of reliving traumatic experiences.2 Table 3 provides additional appropriate example questions when screening patients for human trafficking.

         

        Table 3. Example Screening Tool for Suspicion of Human Trafficking2,15,18

        • Are you limited as to who you can talk to and when?
        • Do you have the freedom to leave your current job?
        • Do you have to ask permission for necessities, such as eating or using the bathroom?
        • Do you owe your employer money or other debts?
        • Has anyone ever physically hit, threatened, or raped you or anyone you work with for any reason?
        • Has anyone ever forced you into sexual intercourse for work?
        • Has anyone threatened your family?
        • Has anyone threatened you with deportation?
        • Is someone else controlling your money or finances?
        • Is someone else in control of where you are allowed to go?
        • Is someone else in control of your identification documents, including your birth certificate or passports?
        • Was someone else in control of your travel arrangements to the U.S.?
        • What is your working or living condition like?

         

        Healthcare providers may be unable to help patients involved in human trafficking—affected individuals may be too afraid to engage. Individuals need to be able and willing to help themselves. Providers should also offer patients choices; if the patient does not verbalize immediate danger, pharmacists can gently discuss reporting to police, non-government organizations, or helplines. When patients do not want to act, healthcare providers should prioritize care for the patient’s health conditions, gain the victim’s trust, and document clearly. Pharmacy teams should write down any information that may be helpful in an investigation, including time of day, address, and vehicle information, if available.

         

        Providers must always consider security risks. Pharmacy staff should never attempt to confront a potential human trafficker or victim directly. They should try to arrange follow-up with patients and document their contact information. Pharmacists may also ask for consent to call the patient’s primary care provider.

         

        That said, pharmacy teams need to always follow statutory and healthcare organization procedures. Again, the National Human Trafficking Resource Center (NHTRC) hotline is available for pharmacy teams to use and pharmacy personnel can call the hotline for guidance. The NHTRC helps providers identify local resources and coordinate with social service organizations. Its hotline is available 24/7 at 1 (888) 3737-888 or text HELP or INFO to “BeFree” (233733). Pharmacists may choose to submit an anonymous tip online on the NHTRC website (https://humantraffickinghotline.org/report-trafficking).60 If the patient is a minor or in imminent danger, a staff member should stay with the patient, remain calm, and contact 911 or the local police department when it is safe to do so.

         

        Providers should do their best to ensure proper self-care after a stressful or intense situation.

         

        Conclusion

        Faith Robles is now a spokeswoman, advocate, and aftercare provider for victims of human trafficking which demonstrates that victims, when they can access help, can survive and flourish.61 Pharmacy teams should remain vigilant when encountering suspicious circumstances. Trafficking victims may have multiple health issues because of their trauma and abuse. Pharmacy team members can easily recognize signs of human trafficking through prescription, disease, or behavioral patterns. Individualized screening and determination of the type of trafficking involved is necessary for treatment recommendations and referrals. Pharmacy teams should address victims’ concerns while considering the patient’s health, safety, and personal hardships. Pharmacies may advocate for federal and/or local legislation focused on trafficking prevention and education to drive large-scale change.

        Pharmacist Post Test (for viewing only)

        LAW: Human Trafficking: Recognize, Respond, Refer

        26-039 Pharmacist Posttest

         

        Learning Objectives

        At the end of this continuing education activity, pharmacists will be able to

        • Review the history and current laws of human trafficking in the United States
        • Recognize common terms, warning signs, and/or vulnerabilities for human trafficking in pharmacy patients/customers
        • Describe pharmacists’ impact on identifying and supporting victims and survivors of human trafficking
        • Ensure proper referral, treatment, and counseling for common health risks associated with human trafficking

         

        1. Which of the following statements describes the Trafficking Victims Protection Act (TVPA) of 2000?
          1. TVPA was the first law to address child trafficking reporting laws
          2. TVPA offers immigration relief for victims and survivors of human trafficking
          3. TVPA created the US Advisory Council on Human Trafficking

         

        *

         

        1. Which of the following is a component of both federal- and state-specific laws that addresses healthcare providers’ responsibilities regarding human trafficking?
          1. Reporting of human trafficking victims 17 years old or younger
          2. Differing definitions concerning who is a “child” or a “minor”
          3. Mandated human trafficking training for healthcare workers

         

        *

         

        1. Which act included increased individuals’ criminal liability if they buy sex from victims?
          1. The Child Abuse Prevention and Treatment Act (CAPTA)
          2. The Stop, Observe, Act, and Respond (SOAR) to Health and Wellness Act
          3. The Justice for Victims of Trafficking Act (JVTA)

         

        *

         

        1. Which action may result in increased harm for human trafficking victims when accompanied by an individual?
          1. Asking to see the patient alone during private exams because of the sensitive nature of required counseling.
          2. Allowing the accompanied individual to act as an interpreter when there is a language barrier
          3. Staying aware of your own safety when encountering a victim who is accompanied by another person

         

        *

         

        1. Which of the following situations during counseling may suggest a patient may be a victim of human trafficking?
          1. A 37-year-old female patient approaches the consulting window alone asking to pick up her birth control prescription 2 days earlier than allowed by insurance
          2. A patient calls the pharmacy asking about selection of vaginal itch creams and pregnancy tests three separate times within one month
          3. A smiling 9-year-old patient accompanied by his legal guardian picking up a new prescription for an albuterol inhaler for the child

         

        *

         

        1. When heightening awareness of human trafficking, what do healthcare providers need to know?
          1. Human trafficking victims are likely to seek healthcare at least once during captivity
          2. Human trafficking victims are predominately female adults aged 25 to 34
          3. Traffickers often force victims into trafficking through physical force such as kidnapping

         

        *

         

        1. A young woman visits the pharmacy accompanied by a man who seems to hover and intervene in your conversations with the woman. You are able to gently pry her away and interview her in the counseling room. She tearfully says that 4 days ago, she had unprotected sexual intercourse with a man who told her he may have an STI after they had sex. Which emergency contraceptive would you choose for her?
          1. Ulipristal acetate (UPA) emergency contraceptive pills
          2. Levonorgestrel emergency contraceptive pills
          3. Refer her for a copper intrauterine device

         

        *

         

        1. A young male who is unkempt and has a prescription for an antibiotic used to treat syphilis. He listens intently as you counsel him on how to take the medication. You ask him how he has been feeling in general in an attempt to build trust. He says that his clothes have gotten tight, but he sleeps heavily all night. He says has been having headaches, fatigue, dizziness and thirst. Which symptom set may indicate he may be a victim of physical abuse?
          1. His clothes have gotten tight
          2. Oversleeping
          3. Headache, fatigue, dizziness and thirst

         

        *

         

        9. Alex, Ben, and Carrie each describe symptoms that seem to suggest opioid addiction in individual counseling sessions. Alex, 17, says that he has used heroin since he was 12. Ben, 42, says that he currently has little access to opioids and needs treatment to reduce craving. Carrie, 15, says that she uses alcohol when her “friend” cannot find opioids for her. Which patients are most in need of screening for possible human trafficking?

          1. Alex and Ben
          2. Ben and Carrie
          3. Carrie and Alex

         

        *

         

        10. The lead technician comes to you and says that she tried to complete medication reconciliation for a female youth. The youth is 16 years old and has just been admitted to the emergency department for abdominal pain that started with a diagnosis of chlamydia two weeks ago. Now, she may have pelvic inflammatory disease. The patient does not speak English. The woman’s companion said that he would translate for her because she has antisocial personality disorder. Choose the BEST way to approach this dilemma.

          1. Say, “Are you aware that your actions seem suspicious? Either let us talk to her in private or we are going to call the police”
          2. Say, “We have called a translator, and we’ll speak to [patient’s name] alone because these are deeply personal health issues.”
          3. Say, “You have a choice here. We can use the hospital translator with or without you present, or you can take your friend and leave AMA.”

         

         

         

         

         

         

        Pharmacy Technician Post Test (for viewing only)

        LAW: Human Trafficking: Recognize, Respond, Refer

        26-039 Posttest for Pharmacy Technicians

        At the end of this continuing education activity, the pharmacy technician will be able to

        • Review the history and current laws of human trafficking in the United States
        • Recognize common terms, warning signs, and/or vulnerabilities for human trafficking in the pharmacy
        • Identify signs/signals of human trafficking red flags to notify pharmacists or law enforcement

         

        1. Which of the following statements describes the Trafficking Victims Protection Act (TVPA) of 2000?

        a. TVPA was the first law to address child trafficking reporting laws

        b. TVPA offers immigration relief for victims and survivors of human trafficking

        c. TVPA created the US Advisory Council on Human Trafficking

         

        *

         

        2. Which of the following is a component of both federal- and state-specific laws that addresses healthcare providers’ responsibilities regarding human trafficking?

        a. Reporting of human trafficking victims 17 years old or younger

        b. Differing definitions concerning who is a “child” or a “minor”

        c. Mandated human trafficking training for healthcare workers

         

        *

         

        3. Which act included increased individuals’ criminal liability if they buy commercial sex from victims?

        a. The Child Abuse Prevention and Treatment Act (CAPTA)

        b. The Stop, Observe, Act, and Respond (SOAR) to Health and Wellness Act

        c. The Justice for Victims of Trafficking Act (JVTA)

         

        *

         

        4. Which of the following is a pre-trafficking vulnerability for victims?

        a. Natural disasters

        b. High insurance copays

        c. Well-paying occupation

         

        *

         

        5. Which of the following types of trafficking matches its definition below?

        a. Forced Labor: involuntary servitude, often from industries with large numbers of workers and little regulation

        b. Domestic servitude: begins with debt that cannot be paid immediately; employer exploits the victim by adding additional expenses to increase debt

        c. Debt bondage: forcing someone to sell sex; more commonly affects women but often happens to children of both sexes

        *

         

        6. Which of the following OTC products are human trafficking victims most likely to use or misuse?

        a. Esomeprazole (Nexium)

        b. Oxymetazoline (Sinex)

        c. Acetaminophen (Tylenol)

        *

         

        7. Which statement below is a common myth regarding human trafficking in the United States?

        a. Public health officials less often report labor trafficking compared to sex trafficking

        b. All commercial sex is human trafficking

        c. Human trafficking rarely uses physical force such as kidnapping

         

        *

         

        8. Which patient interaction should prompt you to inform your pharmacist of potential human trafficking?

        a. A young adult patient who hands you a handwritten list of their prescriptions and medical history

        b. An adolescent whose breath smells of alcohol and is dressed in shorts and a tank top for 10⁰F weather in January

        c. A female patient asking to fill her birth control 2 days earlier than her insurance will cover because she’s going on vacation to Miami tomorrow

         

        *

         

        9. Three patients confirm that they are human trafficking victims but state that they are not in imminent danger and ask you not to contact authorities. You MUST contact the authorities for one patient under federal law. Which one is it?

        a. An 18-year-old patient who has not showered in 3 weeks

        b. An 11-year-old patient accompanied by her father

        c. A 23-year-old patient taking medications for his anxiety disorder

         

        *

         

        10. Upon suspicion of human trafficking, which of the following is an appropriate intervention for pharmacy technicians?

        a. Directly confront the individual accompanying the victim and tell them to stay where they are while you get the pharmacist

        b. When alone with the patient, start a discussion with in-depth questions about their trauma for a more detailed background

        c. Prioritize everyone’s safety, inform the pharmacy team of the situation, and call the authorities when safe to do so

         

         

        References

        Full List of References

        1. Jessica L. Peck, Jordan Greenbaum & Hanni Stoklosa (2021): Mandated Continuing Education Requirements for Health Care Professional State Licensure: The Texas Model. J Human Traf. 2024;10(1):168-173. doi: 10.1080/23322705.2021.1981708
        2. Hunt J, Witkin R, Katona C. Identifying human trafficking in adults. BMJ. 2020; 371 doi:10.1136/bmj.m4683 [Epub ahead of print]
        3. Robles F. WRITTEN TESTIMONY, United States House of Representatives Committee on the Judiciary Subcommittee on Crime and Federal Government Surveillance. September 13, 2023. Accessed April 25, 2026. https://www.congress.gov/118/meeting/house/116344/documents/HHRG-118-JU08-20230913-SD009.pdf
        4. Chen S. FBI locates 121 minors, 141 adults in nationwide human trafficking bust. Axios. Published August 15, 2022. Accessed April 25, 2026. https://www.axios.com/2022/08/15/fbi-human-trafficking-operation-recovery
        5. Gaps in Reporting Human trafficking incidents result in significant undercounting. National Institute of Justice. August 4, 2020. Accessed April 25, 2026. https://nij.ojp.gov/topics/articles/gaps-reporting-human-trafficking-incidents-result-significant-undercounting
        6. The Trafficking Victims Protection Act of 2000. U.S. Department of Health & Human Services, Office on Trafficking in Persons. Accessed April 25, 2026. https://www.congress.gov/bill/106th-congress/house-bill/3244
        7. Van Steenwyk J. Human trafficking: What landlords & property managers must know. All Property Management web site. Accessed April 25, 2026. https://www.allpropertymanagement.com/blog/post/human-trafficking-facts-for-landlords/
        8. Landlords Coercing Tenants Unable to Pay Rent to Provide Sex: Sex Trafficking or Not? Polaris web site. Accessed April 25, 2026. https://polarisproject.org/blog/2020/05/landlords-coercing-tenants-unable-to-pay-rent-to-provide-sex-sex-trafficking-or-not/
        9. Where does human trafficking happen? DeliverFund. Published June 9, 2022. Accessed April 25, 2026. https://deliverfund.org/the-human-trafficking-problem-in-america/where-does-human-trafficking-happen/
        10. Mapped: U.S. States with the Most Human Trafficking Victims. Voroni. November 4, 2024. Accessed April 25, 2026. https://www.voronoiapp.com/crime/Mapped-US-States-With-the-Most-Human-Trafficking-Victims-2908
        11. Datta M. Sex trafficking in the US: Four questions answered. Phys.org. March 8, 2019. Accessed April 25, 2026. https://phys.org/news/2019-03-sex-trafficking.html
        12. The Polaris Project. About Us. Accessed April 25, 2026. https://polarisproject.org/about-us/.
        13. Dovydaitis T. Human trafficking: the role of the health care provider. J Midwifery Womens Health. 2010;55(5):462-467.
        14. Feingold D. Human trafficking. Foreign Policy. 2005;150:26-30.
        15. Zimmerman C, Borland R. Caring for Trafficked Persons: Guidance for Health Providers. International Organization for Migration. 2009. Accessed April 25, 2026. https://www.iom.int/caring-trafficked-persons-guide-health-providers
        16. Polaris. Human Trafficking Trends in 2020 An analysis of data from the U.S. National Human Trafficking Hotline. Accessed April 25, 2026. https://polarisproject.org/wp-content/uploads/2022/01/Human-Trafficking-Trends-in-2020-by-Polaris.pdf
        17. Clark MC. Questioning the Notion of Financial Gain as the Primary Motivation of Human Traffickers. Anti-Trafficking Rev. 2022;18:180-184.
        18. Leslie J. Human trafficking: Clinical assessment guideline. J Trauma Nursing. 2018;25(5):282-289.
        19. Human trafficking vs human smuggling. US Immigration and Customs Enforcement. Published Summer 2017. Accessed April 25, 2026. www.ice.gov/sites/default/files/documents/Report/2017/CSReport-13-1.pdf
        20. Stoklosa H, Showalter E, Melnick A, Rothman EF. Health Care Providers’ experience with a protocol for the identification, treatment, and referral of human-trafficking victims. J Human Trafficking. 2016;3(3):182-192.
        21. Armstrong S, Greenbaum VJ. Using Survivors' Voices to Guide the Identification and Care of Trafficked Persons by U.S. Health Care Professionals: A Systematic Review. Adv Emerg Nurs J. 2019;41(3):244-260. doi:10.1097/TME.0000000000000257
        22. Lederer LJ, Wetzel CA. The health consequences of sex trafficking and their implications for identifying victims in healthcare facilities. Ann Health Law. 2014;23(1);61-87.
        23. Wallace C, Lavina I, Mollen C. Share our stories: An exploration of the healthcare experiences of child sex trafficking survivors. Child Abuse Negl. 2021;112:104896. doi:10.1016/j.chiabu.2020.104896
        24. McAmis NE, Mirabella AC, McCarthy EM, et al. Assessing healthcare provider knowledge of human trafficking. PLoS One. 2022;17(3):e0264338. doi: 10.1371/journal.pone.0264338
        25. Recknor FH, Gemeinhardt G, Selwyn BJ. Health care provider challenges to the identification of human trafficking in health care settings: a qualitative study. J Human Trafficking. 2018;4(3):1-18. doi: 10.1080/23322705.2017.1348740
        26. Jones Day White Paper. Human Trafficking and Health Care Providers: Legal Requirements for Reporting and Education. Published August 2020. Accessed April 25, 2026. https://www.jonesday.com/en/insights/2021/09/human-trafficking-and-health-care-providers
        27. Child Abuse Reporting Requirements. Texas Health and Human Services. Accessed June 10, 2026. https://www.dshs.texas.gov/dshs-ems-trauma-systems/links-resources-references/child-abuse-reporting-requirements
        28. Connecticut General Statutes Title 17A. Social and Human Services and Resources § 17a-101b. Report by mandated reporter. Notification of law enforcement agency when allegation of sexual abuse or serious physical abuse. Notification of person in charge of institution, facility or school when staff member suspected of abuse or neglect. FindLAw. Accessed June 10, 2026. https://codes.findlaw.com/ct/title-17a-social-and-human-services-and-resources/ct-gen-st-sect-17a-101b/?utm_source=chatgpt.com
        29. 22VAC40-705-40. Complaints and reports of suspected child abuse or neglect. Accessed June 10, 2026. https://law.lis.virginia.gov/admincode/title22/agency40/chapter705/section40/?utm_source=chatgpt.com
        30. Mass. General Laws c.119 § 51A. Accessed June 10, 2026. https://www.mass.gov/info-details/mass-general-laws-c119-ss-51a?utm_source=chatgpt.com
        31. New York Consolidated Laws, Social Services Law - SOS § 415. Reporting procedure. FindLAw. Accessed June 10, 2026. https://codes.findlaw.com/ny/social-services-law/sos-sect-415/?utm_source=chatgpt.com
        32. Human Trafficking and Health Care Providers: Legal Requirements for Reporting and Education. Jonesday.com. Accessed April 25, 2026. https://www.jonesday.com/-/media/files/publications/2021/09/50-state-survey--human-trafficking-reporting-chart153902279491.pdf?rev=699b80bfd94d4663924bb7bb7a0c5d9c&hash=C8B67EA109FD42BA57B1629DEA4057AE
        33. Federal law. National Human Trafficking Hotline. Accessed April 25, 2026. https://humantraffickinghotline.org/what-human-trafficking/federal-law.
        34. Trafficking Victims Protection Reauthorization Act of 2022. Trafficking Victims Protection Reauthorization Act of 2022. Pub L No. 117-348. Enacted January 5, 2023.
        35. Delgado A. The trafficking victims protection act is signed into law. January 9, 2023. Accessed April 25, 2026. https://www.ecpatusa.org/blog/2023/1/4/trafficking-victims-protection-act-signed-into-law
        36. Next Steps: Congress Must Protect All Human Trafficking Victims. Alliance to End Slavery and trafficking. November 19, 2025. Accessed April 25, 2026. https://endslaveryandtrafficking.org/next-steps-congress-must-protect-all-human-trafficking-victims/?utm_source=chatgpt.com
        37. The SOAR to Health and Wellness Act of 2018, Pub L. No. 115-398 § 132 Stat. 5329 (2018).
        38. Human trafficking laws & regulations. US Department of Homeland Security. Accessed April 25, 2026. https://www.dhs.gov/human-trafficking-laws-regulations.
        39. Nordstrom B. Multidisciplinary Human Trafficking Education: Inpatient and Outpatient Healthcare Settings. J Human Trafficking. 2020;8(2):184-194
        40. Indicators of Human Trafficking. Homeland Security Blue Campaign. Accessed January 5, 2023. https://www.dhs.gov/blue-campaign/indicators-human-trafficking
        41. Terrie Y. Promote the Safe and Proper Use of OTC Drugs. Pharmacy Times. 2019;85(4).
        42. Trygstad T, DiMaggio T, Ogurchak J, Arakelians S, Gallagher A, James D. 2022 Survey of Pharmacists' OTC Recommendations. OTC Guide. (2022):3-60. Accessed April 25, 2026. https://cdn.sanity.io/files/0vv8moc6/pharmacytimes/86326ebdabcad93c75193a50a94fb30cf4e10661.pdf/2022OTCGuide_EditorialPagesOnly-R1%20(2).pdf
        43. Myths & Facts. National Human Trafficking Hotline. Published May 3, 2019.Accessed April 25, 2026. https://humantraffickinghotline.org/what-human-trafficking/myths-misconceptions
        44. Baldwin SB, Eisenman DP, Sayles JN, Ryan G, Chuang KS. Identification of human trafficking victims in health care settings. Health Hum Rights. 2011;13(1):E36-E49.
        45. Stoklosa H, MacGibbon M, Stoklosa J. Human Trafficking, Mental Illness, and Addiction: Avoiding Diagnostic Overshadowing. AMA J Ethics. 2017;19(1):23-34. Published 2017 Jan 1. doi:10.1001/journalofethics.2017.19.1.ecas3-1701
        46. Resources for Child Trauma-Informed Care. Substance Abuse and Mental Health Services Administration. Accessed January 5, 2023. https://www.samhsa.gov/childrens-awareness-day/child-traumatic-stress-resources
        47. Zarnello L. Implementing trauma-informed care across the lifespan to acknowledge childhood adverse event prevalence: best clinical practices. Nurse Pract. 2023;48(2):14-21. doi:10.1097/01.NPR.0000000000000002
        48. Workowski K, Bachmann L, Chan P, et.al. STI treatment guidelines. Centers for Disease Control and Prevention. Published July 22, 2021. Accessed April 25, 2026. https://www.cdc.gov/std/treatment-guidelines/default.htm
        49. Caring for Patients with Monkeypox. Centers for Disease Control and Prevention. Accessed April 25, 2026. https://www.cdc.gov/poxvirus/monkeypox/index.html
        50. World Health Organization. Emergency contraception. November 9, 2021. Accessed April 25, 2026. https://www.who.int/news-room/fact-sheets/detail/emergency-contraception
        51. Michigan attorney general. Human trafficking “Red Flags” for health care professionals. Accessed April 25, 2026. https://www.michigan.gov/ag/-/media/Project/Websites/AG/human-trafficking/Updated-Red-Flags-for-Responders/Red-Flags-Healthcare-Professionals-2025.pdf?rev=b88f6c0338c54852b5f8c990fd6cb7fd
        52. Juckett G, Unger K. Appropriate use of medical interpreters. Am Fam Physician. 2014;90(7):476-480.
        53. Karliner LS, Jacobs EA, Chen AH, Mutha S. Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Serv Res. 2007;42:727-754.
        54. Flores G, Laws MB, Mayo SJ, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics. 2003;111:6-14.
        55. Jacobs EA, Lauderdale DS, Meltzer D, Shorey JM, Levinson W, Thisted RA. Impact of interpreter services on delivery of health care to limited-English-proficient patients. J Gen Intern Med. 2001;16:468-474.
        56. What's in a Word? A Guide to Understanding Interpreting and Translation in Healthcare. Los Angeles, CA: National Health Law Program; 2010. Accessed April 25, 2026. https://www.ncihc.org/assets/documents/publications/Whats_in_a_Word_Guide.pdf
        57. Jackson JC, Nguyen D, Hu N, Harris R, Terasaki GS. Alterations in medical interpretation during routine primary care. J Gen Intern Med. 2011;26:259-264.
        58. Nápoles A, Santoyo-Olsson J, Karliner L, Gregorich SE, Pérez-Stable EJ. Inaccurate language interpretation and its clinical significance in the medical encounters of Spanish-speaking Latinos. Med Care. 2015;53:940-947.
        59. Scott M. Doctors asking about domestic violence is important, but daunting. December 16, 2015. Accessed April 25, 2026. https://whyy.org/segments/doctors-asking-about-domestic-violence-is-important-but-daunting/
        60. Palombi L, Ochten H, Patz C. The Pharmacists’ Role in Identifying and Supporting Victims of Human Trafficking. Human Trafficking. 2019;5(3):255-266.
        61. Dahlia's Hope. Accessed April 25, 2026. https://www.dahliashope.org/

        Roughage Gets Rougher: Clinical Clues to Cyclosporiasis

        Learning Objectives

        At the completion of this activity, pharmacists will be able to:

        • EXPLAIN why Cyclospora cayetanensis' unique life cycle makes person-to-person transmission uncommon and fresh produce a common source of infection
        • RECOGNIZE cyclosporiasis' signs and symptoms and identify patients who should be referred for medical evaluation
        • SUMMARIZE the diagnosis, treatment, and supportive care of cyclosporiasis and identify opportunities to reinforce hydration recommendations or refer for treatment
        • COUNSEL patients on food safety practices and preventive measures to reduce the risk of cyclosporiasis

        At the completion of this activity, the pharmacy technician will be able to:

        • DESCRIBE the epidemiology, transmission, and life cycle of Cyclospora cayetanensis and explain how these characteristics influence disease transmission and prevention
        • RECOGNIZE cyclosporiasis' signs and symptoms and identify patients who should be referred to the pharmacist or another healthcare provider
        • SUMMARIZE the diagnosis, treatment, and supportive care of cyclosporiasis, including hydration strategies and key patient counseling points
        • REINFORCE food safety recommendations and other preventive measures discussed by the pharmacist to help reduce the risk of cyclosporiasis

        a cartoon of a blue gloved hand is holding up a petri dish with a few red and orange dots representing parasites.

         Release Date

        Release Date: July 16, 2026

        Expiration Date: July 16, 2029

        Course Fee

        FREE

        There is no funding for this CE.

        ACPE UANs

        Pharmacist: 0009-0000-26-041-H01-P

        Pharmacy Technician: 0009-0000-26-041-H01-T

        Session Codes

        Pharmacist: 26YC41-RGR63

        Pharmacy Technician: 26YC41-GRG36

        Accreditation Hours

        1 hour of CE   (0.1 CEU)

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-041-H01-P/T will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Jeannette Y. Wick, RPh, MBA

        Director Office of Professional Pharmacy Development

        UConn School of Pharmacy and Pharmaceutical Sciences

        Storrs, CT

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Jeannette Wick RPh, has no relationships with ineligible companies.

         

        ABSTRACT

        Cyclosporiasis is a foodborne diarrheal illness caused by the protozoan parasite Cyclospora cayetanensis. Cases occur each year, often during spring and summer in association with contaminated fresh produce. In 2026, what is different, is that multiple states reported a quick increase in numbers of cases, underscoring the importance of prompt recognition and referral by pharmacy personnel. Patients frequently present to community pharmacies seeking relief from persistent watery diarrhea before seeking medical care. Unlike viral gastroenteritis, cyclosporiasis typically lasts for weeks if untreated, and routine stool cultures do not detect the parasite. This continuing education activity reviews the epidemiology, transmission, life cycle, clinical presentation, diagnosis, treatment, and prevention of cyclosporiasis. Participants will learn to distinguish cyclosporiasis from more common causes of acute gastroenteritis, recognize patients who require medical evaluation, and reinforce appropriate hydration strategies. They will identify trimethoprim-sulfamethoxazole as first-line therapy. The activity also examines food safety practices, common sources of contamination, and practical counseling points that pharmacists can provide and pharmacy technicians can reinforce during patient interactions. Through a patient case and evidence-based discussion, participants will strengthen their ability to identify this increasingly recognized foodborne illness and support timely, appropriate patient care.

        CONTENT

        Content

        INTRODUCTION

        On a busy July afternoon, Jillian, a woman in her mid-40s, approaches the pharmacy counter looking tired and jittery. She glances toward the back of the store, as though making sure she knows where the restroom is.  When the pharmacist asks how she can help, she says quietly, "I started having diarrhea more than a week ago." At first, she assumed she had a stomach virus and expected it to resolve in a day or two. Instead, the diarrhea has become more frequent. "It's explosive," she says. "When I have to go, I have to go right now. I haven't been more than a few minutes from a bathroom in days."

        She reports having six to eight episodes of watery diarrhea each day, accompanied by cramping, bloating, nausea, and profound fatigue. She has missed three days of work because she is afraid she won't make it to a bathroom in time. She has been drinking plenty of fluids, but feels weak and has little appetite.

        She has tried bismuth subsalicylate without relief and wonders whether a stronger over-the-counter medication might finally stop the diarrhea. As the pharmacist asks additional questions, she mentions that she and her husband have been trying to eat healthier. Over the past two weeks, they have eaten several prepackaged salad kits, fresh berries, and homemade smoothies made with fresh basil from a neighborhood farm stand.

        The pharmacist considers this history. Acute viral gastroenteritis usually resolves within a few days. Persistent, profuse watery diarrhea during the summer months suggests another possibility.

        PAUSE and PONDER: What additional questions should the pharmacy team ask? Which features of this patient's illness warrant referral for medical evaluation?

        Seasonal Spotlight: Cyclosporiasis

        Cyclosporiasis is a seasonal intestinal infection caused by the microscopic parasite Cyclospora cayetanensis.1,2 (Table 1 explains how parasites differ from bacteria or viruses.) Although cases occur every year, infections increase during the spring and summer when contaminated fresh produce enters the food supply.3 In 2026, the United States (U.S.) is experiencing a substantial multistate increase in reported cases, prompting investigations by the Centers for Disease Control and Prevention (CDC), the U.S. Food and Drug Administration (FDA), and multiple state health departments.2-6 The SIDEBAR lists facts every pharmacy employee needs to know.

         

        Table 1. Microbiology Minute: What's the Difference?8

        Foodborne illnesses can be caused by viruses, bacteria, or parasites, but these organisms behave differently

        Type Examples Key characteristics
        Viruses Norovirus, rotavirus Require living cells to reproduce. Illness is often abrupt and resolves within a few days to a week. Antibiotics are ineffective.
        Bacteria Salmonella, Campylobacter, Escherichia coli Organisms that multiply on their own. Some infections respond to antibiotics, while others do not.
        Parasites Cyclospora cayetanensis, Giardia duodenalis, Cryptosporidium parvum Organisms that live in a host’s intestine and often have complex life cycles (with oocyst/cyst stages). Often require antiparasitic medications. Symptoms  persist for weeks if untreated.

         

         

        SIDEBAR: Fast Facts about Cyclosporiasis1,7-9

        • Cause: Infection with the protozoan parasite Cyclospora cayetanensis.
        • Transmission: Consumption of food or water contaminated with Cyclospora oocysts—most often in the US via fresh produce.
        • Person-to-person spread: Unlike many diarrheal illnesses, freshly shed Cyclospora oocysts require days to weeks in the environment before they become infectious, making direct transmission unlikely.
        • Incubation period: Typically about one week (range, two days to two weeks).
        • Hallmark symptom: Profuse, watery diarrhea that is often described as explosive.
        • Other symptoms: Abdominal cramping, bloating, nausea, fatigue, loss of appetite, weight loss, and low-grade fever. Symptoms may persist for weeks or relapse if untreated.
        • Diagnosis: Stool testing specifically ordered to detect Cyclospora. Most commercial laboratories have this as part of their multiplex PCR testing.  Additionally, up to three days of testing is recommended after negative tests, as oocysts shed inconsistently.
        • Treatment: Trimethoprim-sulfamethoxazole (TMP-SMX) for 7 to 10 days is the first line treatment. Supportive care includes aggressive fluid replacement. Patients with sulfonamide allergy require alternative management because no highly effective substitute has been established.

         

         

        This Outbreak Is Different

        As of early July 2026, the CDC confirmed domestically acquired cases in at least 37 states, while several affected states reported substantially larger numbers through their own surveillance systems. Michigan has experienced an especially large outbreak, and investigations to identify the contaminated food source remain ongoing. No single food item had been implicated as of July 11, 2026.7 Many cyclosporiasis outbreaks are never linked to a single food source because traceback investigations and testing of fresh produce are often difficult.

        Although the source of the current outbreak has not been identified, previous U.S. outbreaks have been associated with fresh produce, including10-12

        • Bagged salad mixes
        • Cilantro
        • Fresh basil
        • Raspberries and blackberries
        • Romaine and mesclun lettuce
        • Snow peas

        Identifying Possible Cyclospora Infection

        Patients often mistake cyclosporiasis for viral gastroenteritis. The difference is time.1 Most cases of norovirus, the most common form of viral gastroenteritis, improve within 24 to 72 hours. In contrast, patients with cyclosporiasis often report that their diarrhea has persisted for a week or longer and may even improve briefly before returning. Why? Cyclospora cayetanensis has an unusual life cycle, described in Figure 1, that explains many of the infection's clinical characteristics and public health challenges.

        A pictograph of the life cycle of cyclosporiasis

        Although first recognized in humans in 1977, scientists spent more than a decade debating this parasite’s identity.13-15  At various times, the organism was referred to as "coccidia-like bodies," reflecting its resemblance to coccidial parasites, or "cyanobacterium-like bodies," and some investigators even suspected it was a blue-green alga before it was formally identified as Cyclospora cayetanensis in 1993.  Large multistate outbreaks linked to imported Guatemalan raspberries in 1996 transformed Cyclospora from an obscure tropical parasite into a major foodborne pathogen of international public health importance.13-15

        PAUSE and PONDER: Why is person-to-person transmission of Cyclospora cayetanensis not possible?

        People become infected by swallowing sporulated oocysts—the environmentally mature form of the parasite—on contaminated food or in contaminated water.16,17 After ingestion, the parasite infects cells lining the small intestine, where it multiplies and causes inflammation that leads to watery diarrhea and other gastrointestinal symptoms. Infected individuals shed unsporulated (immature) oocysts in the stool.16,17 Freshly passed oocysts are not immediately infectious. Instead, they must remain in the environment for one to two weeks under favorable conditions before they mature (sporulate) and become capable of infecting another person.3,16

        This delay explains two important features of cyclosporiasis1,3:

        • Person-to-person transmission is uncommon because freshly shed oocysts cannot immediately infect another individual.
        • Fresh produce is a common vehicle for infection because fruits, vegetables, and herbs can become contaminated in the field or during irrigation, allowing oocysts time to mature before the food is harvested and consumed.

         

        Jillian seems relieved to have a possible diagnosis and a plan to see her primary care provider. Suddenly, she looks worried again. She says, “I feed some raw fruits and vegetables to my dogs! Will they get this?”

        Here’s a not-so-fun fact: humans are the only known host for Cyclospora cayetanensis.16 Jillian’s dogs will not become ill from Cyclospora cayetanensis. Contamination of food or water occurs through exposure to human feces rather than infected animals.16 How does human fecal contamination get onto produce? See the SIDEBAR.

         

        SIDEBAR: How Does Human Fecal Material End Up on Fresh Produce?5,6

        Most people picture an obvious sanitation failure, but contamination is usually much less dramatic.6,18 Fresh produce can become contaminated when irrigation or wash water is contaminated with sewage, when an infected worker harvests or packs produce without adequate hand hygiene, or when toilet or handwashing facilities are unavailable or improperly maintained. Contamination may also occur during harvesting, packing, or processing if proper hygiene and sanitation practices are not followed.6,18 Food safety is ultimately about human behavior and infrastructure, not just microorganisms.

        Because humans are the only known host for Cyclospora cayetanensis, preventing contamination depends on worker health and hygiene, safe water sources, proper sewage disposal, and field sanitation.6,18 The FDA's Produce Safety Rule requires covered farms to provide toilet facilities, handwashing stations, employee hygiene training, and procedures designed to prevent produce contamination.6,18

         

        Recognizing Cyclosporiasis: Symptoms and Patient Clues

        Jillian’s case is classic. Cyclosporiasis’s hallmark symptom is profuse, watery diarrhea, often described as explosive.8,19 Patients frequently report an overwhelming urgency to reach a restroom and may avoid work, social activities, or travel because they cannot predict when another episode will occur. Other symptoms commonly include abdominal cramping, bloating, nausea, loss of appetite, fatigue, low-grade fever, and weight loss. Vomiting is less common than diarrhea.8,19

        The illness’s prolonged nature places patients—particularly older adults and individuals with underlying medical conditions—at risk for dehydration and electrolyte abnormalities. Although healthy adults usually recover without long-term complications, prolonged diarrhea can lead to dehydration, electrolyte disturbances, and weight loss, particularly in older adults, young children, and individuals who are immunocompromised.8,19

        When a patient asks for help finding an antidiarrheal, ask a few simple questions:

        • How long have the symptoms lasted?
        • How many episodes do you experience each day?
        • Is the diarrhea watery or bloody?
        • Have over-the-counter medications helped?
        • Have you recently eaten fresh berries, salad, herbs, or other raw produce?
        • Have you traveled recently or attended a large gathering where food was served?

        A patient like Jillian who says, "I thought it was a stomach bug, but it's been over a week and I'm still having explosive diarrhea," should be referred for medical evaluation.

        Pharmacy personnel should encourage patients to seek prompt medical evaluation if they experience

        • Watery diarrhea lasting more than 3 to 5 days
        • Severe or persistent diarrhea accompanied by dehydration
        • Inability to maintain adequate fluid intake
        • Fever, bloody stools, or severe abdominal pain
        • Significant weight loss
        • Symptoms in an immunocompromised patient or other individual at high risk for complications

        Diagnosis and Treatment

        Diagnosing cyclosporiasis can be challenging because routine bacterial stool cultures do not detect Cyclospora cayetanensis, and many commonly ordered gastrointestinal multiplex PCR panels do not include this parasite. Healthcare providers should ensure that the selected diagnostic test specifically includes Cyclospora when the infection is suspected.1,8,20 Patients with persistent diarrhea should inform their healthcare provider about the duration of symptoms, recent travel, and consumption of fresh produce. If they don’t, healthcare providers need to ask.

        Diagnosis may be made by identifying the characteristic round Cyclospora oocysts (which are round and a size equivalent to one-tenth the width of a human hair) in stool specimens or, more commonly, by using molecular methods such as PCR when the selected test panel includes Cyclospora. Because infected individuals may shed relatively few oocysts—and may not shed them consistently—a single negative stool specimen does not rule out infection. Sometimes, symptomatic patients do not shed a sufficient quantity of oocysts in their stool; these patients, called low level shedders, might need to submit several specimens collected on different days.5,20 When clinical suspicion remains high, healthcare providers may request stool samples collected on multiple days.

        PAUSE and PONDER: A patient fills a prescription for TMP-SMX and says the prescriber told him to use “supportive care.” He doesn’t really know what that means. What would you say?

         

        Treatment

        The treatment of choice is trimethoprim-sulfamethoxazole (TMP-SMX).8,9 For immunocompetent adults, the recommended adult regimen is one double-strength tablet (TMP 160 mg/SMX 800 mg) orally twice daily for seven to 10 days.  The pediatric dose for children older than two months is 8 to 10 mg/kg TMP and 40 to 50 mg/kg SMX per day, orally, in two divided doses for seven to 10 days. Both Bactrim and ciprofloxacin work similarly on the protozoan parasite as they do on bacteria. Bactrim inhibits its ability for folate synthesis it needs for survival, while ciprofloxacin inhibits its DNA replication. Importantly, it needs a functional immune system for cure; those with immunocompromise, it may result in stasis and secondary prophylaxis is generally recommended.8,9

        Fluid replacement is an essential component of treatment because prolonged watery diarrhea can lead to dehydration and electrolyte imbalances. The pharmacy team should encourage patients to8

        • Drink small, frequent amounts of fluid rather than large volumes at one time if nausea is present.
        • Use an oral rehydration solution (ORS) (e.g., Pedialyte or other commercially available ORS) when diarrhea is moderate to severe or prolonged. ORS products contain an appropriate balance of water, sugar, and electrolytes to promote intestinal absorption.
        • Consume clear fluids such as water, broth, or diluted sports drinks if an ORS is unavailable. (ORS remains the preferred option.)

         

        Some beverages may worsen diarrhea or contribute to dehydration and should be avoided, including21-23

        • Alcohol
        • Excessive caffeine (coffee, energy drinks)
        • Sugar-sweetened beverages such as regular soda or undiluted fruit juice, which can increase osmotic diarrhea
        • Sugar-free beverages containing poorly absorbed sugar alcohols (e.g., sorbitol or mannitol), which may also worsen osmotic diarrhea
        • Patients should be recommended to have ORS available at home.

        Patients who are unable to keep fluids down, experience dizziness or fainting, produce very little urine, or develop signs of severe dehydration should seek immediate medical attention. Pediatric patients with any level of dehydration should seek medical attention. Patients with diabetes should monitor blood glucose more frequently during diarrheal illness because dehydration and changes in food intake may affect glycemic control. Patients who continue to have diarrhea after completing treatment—or whose symptoms recur—should contact their healthcare provider.3  Relapses are part of the disease.12

        Over-the-counter antidiarrheal medications, may provide temporary symptomatic relief in otherwise healthy adults but do not eradicate Cyclospora cayetanensis.20 (And note that Cyclospora typically does not cause bloody diarrhea; if a patient has bloody stools or high fever, they may have an invasive bacterial infection rather than cyclosporiasis.) Patients with persistent watery diarrhea lasting more than several days should be referred for medical evaluation rather than repeatedly self-treating with over-the-counter products.20 Antidiarrheals should be avoided in patients with bloody diarrhea or high fever unless directed by a healthcare provider.8,20

        Management becomes more complicated in patients with sulfonamide allergies. Research has yet to identify a highly effective alternative to TMP-SMX.8 Depending on the severity of the illness and the nature of the allergy, clinicians may recommend symptomatic treatment, consider an alternative antimicrobial  such as ciprofloxacin, supported by limited evidence, or pursue TMP-SMX desensitization in carefully selected patients.+

         

        Food Safety and Prevention

        Fresh produce is the most common source of infection because people often eat it raw. Previous U.S. outbreaks have been linked to cilantro, basil, raspberries, blackberries, and leafy greens.10-12 However, any fresh fruit or vegetable exposed to contaminated irrigation water or poor sanitation practices may become contaminated. The 1996 raspberry outbreak was so large that it fundamentally changed how public health agencies investigate produce-associated outbreaks. Before then, most people associated foodborne illness with meat, eggs, or dairy—not fresh berries.13-15

        Rinsing produce under running water is recommended because it removes dirt and may reduce contamination, but it cannot be relied upon to remove or eliminate all Cyclospora oocysts.6 The parasite's hardy outer shell allows it to survive under environmental conditions that would eliminate many bacteria and viruses. Experts don’t recommend soap, bleach, or commercial produce washes because they have not been shown to eliminate Cyclospora and may leave harmful residues on food. Refrigeration does not kill the parasite. Freezing may reduce viability but should not be relied upon to prevent infection.6

        PAUSE and PONDER: If washing doesn't work, why bother?

        In short, washing reduces contamination, even though it doesn't guarantee safety.

        Jillian listens to the information about washing vegetables, and she sighs, “We were eating better. Now we can’t even have a salad.” The pharmacist says, "I understand why you feel that way," and continues, "But I don't want this experience to keep you from eating healthy foods. The answer isn't to avoid salads forever. It's to pay attention to food recalls and practice good food safety." He also tells her, “In otherwise healthy individuals this is not fun, but it is important to continue eating healthy foods.”

         

        Reducing Infection Risk

        Although no method completely eliminates the risk of cyclosporiasis, patients can reduce their risk by24

        • Washing hands with soap and water before preparing or eating food.
        • Rinsing fresh fruits and vegetables under running water before eating, cutting, or cooking them.
        • Scrubbing firm produce (e.g., melons, cucumbers, potatoes) with a clean produce brush.
        • Refrigerating perishable produce promptly.
        • Separating fresh produce from raw meat, poultry, seafood, and their juices to prevent cross-contamination.
        • Following FDA recalls and public health advisories during foodborne illness outbreaks.

        For most healthy adults, cyclosporiasis is unpleasant but rarely life-threatening. The health benefits of eating fresh fruits and vegetables continue to outweigh the relatively low risk of infection. Patients should follow recommended food safety practices, remain aware of food recalls, and seek medical evaluation promptly if persistent watery diarrhea develops. Individuals who are severely immunocompromised should discuss additional food safety precautions—including avoiding raw produce—with their healthcare providers.

         

        CONCLUSION

        Remember Jillian? She didn't come to the pharmacy looking for an antiparasitic medication. She came looking for an antidiarrheal. The pharmacy team's greatest contribution wasn't recommending a product—it was recognizing that her symptoms didn't fit the pattern of a routine stomach virus and ensuring she received appropriate medical evaluation. Tackling outbreaks of this parasitic diarrhea is about recognizing patterns, asking the right questions, and understanding that food safety begins long before food reaches the pharmacy—or the patient.

        Pharmacist Post Test (for viewing only)

        Roughage Gets Rougher: Clinical Clues to Cyclosporiasis

        26-041 Pharmacist Post-test

        LEARNING OBJECTIVES

        At the completion of this activity, pharmacists will be able to

        • EXPLAIN why Cyclospora cayetanensis’ unique life cycle makes person-to-person transmission uncommon and fresh produce a common source of infection
        • RECOGNIZE cyclosporiasis’ signs and symptoms and identify patients who should be referred for medical evaluation
        • SUMMARIZE the diagnosis, treatment, and supportive care of cyclosporiasis and identify opportunities to reinforce hydration recommendations or refer for treatment
        • COUNSEL patients on food safety practices and preventive measures to reduce the risk of cyclosporiasis

         

        1. Jillian says, "My husband has been taking care of me all week and he is fine. Is he likely to catch this from me?" Which response is most appropriate?

        a. Yes, because the parasite spreads easily between household members.

        b. No, because freshly passed oocysts must mature to be infectious.

        c. No, because adults are naturally immune to the parasite.

         

        *

         

        2. A patient asks why outbreaks of cyclosporiasis are often linked to fresh produce. Which explanation is most accurate?

        a. People often do not cook their produce before eating.

        b. The parasite multiplies rapidly during refrigeration.

        c. Fresh vegetables naturally harbor dormant parasites.

         

        *

         

        3. Which statement best explains why Cyclospora differs from many causes of infectious diarrhea?

        a. It spreads mainly through respiratory droplets and coughing.

        b. It requires environmental maturation before becoming infectious.

        c. It survives only in untreated drinking water.

         

        *

         

        4. Which patient should a pharmacist refer for medical evaluation?

        a. Hannah has no idea why she has had watery diarrhea for eight days.

        b. Toby experiences nausea and burping after a greasy restaurant meal.

        c. Spencer and her husband had diarrhea for two days after eating fast food.

         

        *

         

        5. Which finding most strongly suggests cyclosporiasis rather than viral gastroenteritis?

        a. Mild abdominal bloating after dinner.

        b. Diarrhea that resolved within 48 hours.

        c. Persistent watery diarrhea lasting one week.

         

        *

         

        6. Jillian says, "I've had diarrhea for nine days and have taken bismuth subsalicylate for three days, but nothing has changed." What is the pharmacist's best response?

        a. Switch to loperamide for at least another week.

        b. Seek medical evaluation for persistent diarrhea.

        c. Eat bananas, rice, apples, and toast until it resolves.

         

        *

         

        7. Which statement about diagnosing cyclosporiasis is correct?

        a. Routine stool cultures detect the parasite.

        b. Blood cultures confirm the diagnosis.

        c. Stool PCR testing must include Cyclospora.

         

        *

         

        8. Pharmacist Ezra is kind of pompous. He tells a patient to take the TMP/SMX and include supportive care. The patient says, “What does THAT mean?” Which description is the MOST appropriate?

        a. Replace lost fluids with an oral rehydration solution.

        b. Drink 16 ounces of a sports drink every two hours.

        c. Use sorbitol-containing liquids to flush out the bug.

         

        *

         

        9. Which medication treats the underlying infection?

        a. Loperamide

        b. Metronidazole

        c. Trimethoprim-sulfamethoxazole

         

        *

         

        10. Jillian sighs, "I guess I can't eat salads anymore." Which response is most appropriate?

        a. Just avoid fresh produce during the summer-that’s the risky time.

        b. Continue eating produce and follow food safety recommendations.

        c. Of course you can! Purchase only prewashed salad mixes!

         

         

        Pharmacy Technician Post Test (for viewing only)

        Roughage Gets Rougher: Clinical Clues to Cyclosporiasis

        26-041 Pharmacy technician Post-test

        LEARNING OBJECTIVES

        At the completion of this activity, pharmacy technicians will be able to

        • DESCRIBE the epidemiology, transmission, and life cycle of Cyclospora cayetanensis and explain how these characteristics influence disease transmission and prevention
        • RECOGNIZE cyclosporiasis’ signs and symptoms and identify patients who should be referred to the pharmacist or another healthcare provider
        • SUMMARIZE the diagnosis, treatment, and supportive care of cyclosporiasis, including hydration strategies and key patient counseling points
        • REINFORCE food safety recommendations and other preventive measures discussed by the pharmacist to help reduce the risk of cyclosporiasis

         

        1. Jillian says, "My husband has been taking care of me all week and he is fine. Is he likely to catch this from me?" Which response is most appropriate?

        a. Yes, because the parasite spreads easily between household members.

        b. No, because freshly passed oocysts must mature to be infectious.

        c. No, because adults are naturally immune to the parasite.

         

        *

         

        2. A patient asks why outbreaks of cyclosporiasis are often linked to fresh produce. Which explanation is most accurate?

        a. People often eat contaminated produce raw.

        b. The parasite multiplies rapidly during refrigeration.

        c. Fresh vegetables naturally harbor dormant parasites.

         

        *

         

        3. Which statement best explains why Cyclospora differs from many causes of infectious diarrhea?

        a. Household pets commonly spread the parasite.

        b. Respiratory droplets spread the infection.

        c. Contaminated food and water are common sources.

         

        *

         

        4. Which patient should a pharmacy technician refer to the pharmacist?

        a. Hannah reports having watery diarrhea for eight days.

        b. Toby experiences nausea after a greasy restaurant meal.

        c. Spencer ate spicy food and had loose stool after.

         

        *

         

        5.  Which symptom most strongly suggests cyclosporiasis?

        a. Mild stomach bloating after dinner.

        b. Diarrhea that resolved within 48 hours.

        c. Persistent watery diarrhea lasting one week.

         

        *

         

        6. Pharmacist Ezra always uses big words for everything. He tells a patient to take the TMP/SMX and drink oral rehydration solution. The patient asks you, “What does THAT mean?” Which product would you help the patient find?

        a. Pedialyte

        b. Gatorade

        c. Ginger ale

         

        *

         

        7. Which statement about diagnosing cyclosporiasis is correct?

        a. Routine stool cultures detect the parasite.

        b. Blood cultures confirm the diagnosis.

        c. Testing must specifically include Cyclospora.

         

        *

         

        8. Which medication treats the underlying infection?

        a. Loperamide

        b. Bismuth subsalicylate

        c. Trimethoprim-sulfamethoxazole

         

        *

         

        9. A patient asks whether washing lettuce completely removes Cyclospora. Which response is BEST?

        a. Washing reduces contamination but cannot eliminate all oocysts.

        b. Soaking vegetables with soap in a dishpan eliminates the parasite.

        c. Refrigerating raw produce after rinsing it destroys infectious oocysts.

         

        *

         

        10. Your distract manager asks you to create a poster about cyclosporiasis. She reviews the draft poster. Which sentence does she ask them to remove or correct?

        a. Always soak raw produce in one gallon of water with one tablespoon of bleach.

        b. Separate fresh produce from raw meat, poultry, and seafood to prevent cross-contamination.

        c. Follow announcements in the media about outbreaks and follow safe food handling practices.

         

         

        References

        Full List of References

        1. About Cyclosporiasis. U.S. Centers for Disease Control and Prevention. September 4, 2024. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/about/index.html
        2. Investigations of Foodborne Illness Outbreaks. U.S. Food and Drug Administration. Accessed July 10, 2026. https://www.fda.gov/food/outbreaks-foodborne-illness/investigations-foodborne-illness-outbreaks?utm_source=chatgpt.com
        3. Clinical Overview of Cyclosporiasis. U.S. Centers for Disease Control and Prevention. March 4, 2024. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/hcp/clinical-overview/index.html
        4. Surveillance of Cyclosporiasis. U.S. Centers for Disease Control and Prevention. July 1, 2026. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/php/surveillance/index.html?utm_source
        5. Guidance for Industry: Guide to Minimize Microbial Food Safety Hazards of Fresh-cut Fruits and Vegetables. U.S. Food and Drug Administration. February 2008. Accessed July 10, 2026. https://www.fda.gov/regulatory-information/search-fda-guidance-documents/guidance-industry-guide-minimize-microbial-food-safety-hazards-fresh-cut-fruits-and-vegetables
        6. Cyclosporiasis and Fresh Produce; An Overview of Cyclospora cayetanensis for Farmers. U.S. Food and Drug Administration. November 18, 2022. Accessed July 10, 2026. https://www.fda.gov/food/foodborne-pathogens/cyclosporiasis-and-fresh-produce?utm
        7. Outbreak of cyclosporiasis occurring in Michigan. Michigan Department of Health and Human Services. July 1, 2026. Accessed July 10, 2026. https://www.michigan.gov/mdhhs/inside-mdhhs/newsroom/2026/07/01/cyclosporiasis?utm_source=chatgpt.com
        8. IDSA 2017 Clinical Practice Guidelines for the Diagnosis and Management of Infectious Diarrhea. Infectious Disease Society of America. October 19, 2017. https://www.idsociety.org/practice-guideline/infectious-diarrhea/
        9. La Hoz RM, Morris MI; AST Infectious Diseases Community of Practice. Intestinal parasites including Cryptosporidium, Cyclospora, Giardia, and Microsporidia, Entamoeba histolytica, Strongyloides, Schistosomiasis, and Echinococcus: Guidelines from the American Society of Transplantation Infectious Diseases Community of Practice. Clin Transplant. 2019;33(9):e13618. doi:10.1111/ctr.13618
        10. Division of Parasitic Diseases and Malaria. U.S. Foodborne Outbreaks of Cyclosporiasis—2000–2017. Atlanta, GA: Centers for Disease Control and Prevention; 2021.
        11. Casillas SM, Bennett C, Straily A. Notes from the Field: Multiple Cyclosporiasis Outbreaks—United States, 2018. MMWR Morb Mortal Wkly Rep. 2018;67:1101-1102.
        12. FDA Releases Cyclospora Prevention, Response and Research Action Plan. US Food and Drug Administration. July 21, 2026. Accessed July 11, 2026. https://content.govdelivery.com/accounts/USFDA/bulletins/2e6751b?utm_source=chatgpt.com
        13. Sterling CR, Ortega YR. Cyclospora: An Enigma Worth Unraveling. Emerging Infectious Diseases. 1999;5(1):48-57.
        14. Ortega YR, Sterling CR, Gilman RH, Cama VA, Díaz F. Cyclospora species—A New Protozoan Pathogen of Humans. N Engl J Med. 1993;328:1308-1312.
        15. Herwaldt BL, Ackers M-L, Cyclospora Working Group. An Outbreak in 1996 of Cyclosporiasis Associated with Imported Raspberries. N Engl J Med. 1997;336:1548-1556.
        16. Cyclosporiasis. U.S. Centers for Disease Control and Prevention. March 4, 2024. Accessed July 10, 2026. https://www.cdc.gov/dpdx/cyclosporiasis/?utm_source=chatgpt.com
        17. Ortega YR, Sanchez R. Update on Cyclospora cayetanensis, a Food-Borne and Waterborne Parasite. Clinical Microbiology Reviews. 2010;23(1):218-234.
        18. FSMA Final Rule on Produce Safety: Standards for the Growing, Harvesting, Packing, and Holding of Produce for Human Consumption. US Food and Drug Administration. Accessed July 11, 2026. https://www.fda.gov/food/food-safety-modernization-act-fsma/fsma-final-rule-produce-safety?utm_source=chatgpt.com
        19. Clinical Care of Cyclosporiasis. U.S. Centers for Disease Control and Prevention. March 8, 2024. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/hcp/clinical-care/index.html
        20. Clinical Guidance for Cyclosporiasis. U.S. Centers for Disease Control and Prevention. March 4, 2024. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/hcp/clinical-guidance/index.html?utm
        21. Fine KD, Schiller LR. AGA technical review on the evaluation and management of chronic diarrhea. Gastroenterology. 1999;116(6):1464-1486. doi:10.1016/s0016-5085(99)70513-5
        22. Centers for Disease Control and Prevention. Treating and Preventing Dehydration. Reviewed May 15, 2024. Accessed July 11, 2026. https://www.cdc.gov/healthywater/emergency/diarrhea-and-dehydration.html
        23. Schiller LR. Diarrhea. In: Merck Manual Professional Version. Merck Sharp & Dohme LLC. Accessed July 11, 2026. https://www.merckmanuals.com/professional/gastrointestinal-disorders/symptoms-of-gastrointestinal-disorders/diarrhea
        24. Preventing Cyclosporiasis. U.S. Centers for Disease Control and Prevention. February 29, 2024. Accessed July 10, 2026. https://www.cdc.gov/cyclosporiasis/prevention/index.html

        High Stakes, High Pressure: Managing Hypertensive Crisis

        Learning Objectives

          After completing this application-based continuing education activity, pharmacists will be able to
        •       DESCRIBE the key differences between severe hypertension and hypertensive emergency
        •       RECOGNIZE the appropriate treatment strategies for those with a hypertensive crisis
        •       IDENTIFY the importance comorbidities play in hypertensive emergency and their corresponding preferred treatment
        After completing this application-based continuing education activity, pharmacy technicians will be able to:
        •       DESCRIBE the key differences between severe hypertension and hypertensive emergency
        •       IDENTIFY strategies to reduce dispensing and preparation errors with high-risk antihypertensive medications
        •       RECOGNIZE common dosing ranges and administration routes for medications used in severe hypertension and hypertensive emergencies

        Release Date:

        Release Date:  May 14, 2026

        Expiration Date: May 14, 2029

        Course Fee

        Pharmacist $7

        Pharmacy Technician $4

        There is no funding for this CPE activity.

        ACPE UANs

        Pharmacist: 0009-9999-26-014-H01-P

        Pharmacy Technician: 0009-9999-26-014-H01-T

        Session Codes

        Pharmacist: 26UC14-AMS49

        Pharmacy Technician: 26UC14-SAM94

        Accreditation Hours

        0.05 CEU    (0.5 Contact Hours)

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-9999-26-014-H01-P/T  will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Aryanna LeBron PharmD

        PGY-1 Pharmacy Resident, UConn Health

        Farmington, CT

         

        Matthew Mastropietro PharmD

        PGY1 Pharmacy Resident, UConn Health

        Farmington, CT


        Sean J. Johnston, RPH

        Pharmacy Clinical Coordinator, Critical Care, UConn Health

        Farmington, CT

         

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Aryanna LeBron, PharmD, Matthew Mastropietro, PharmD, and Sean Johnston, RPH have no financial relationships with ineligible companies.

        CONTENT

        Content

        Pharmacist Post Test (for viewing only)

        CE title: High Stakes, High Pressure: Managing Hypertensive Crisis
        26-014 Pharmacist Post-Test

        Learning Objectives:
        1. Describe the key differences between severe hypertension and hypertensive emergency
        2. Recognize the appropriate treatment strategies for those with a hypertensive crisis
        3. Identify the importance comorbidities play in hypertensive emergency and their corresponding preferred treatment

        1) Which of the following distinguishes hypertensive emergencies from severe hypertension?
        a) Systolic blood pressure > 180 mmHg
        b) Diastolic blood pressure > 120 mmHg
        c) Presence of acute organ damage

        *

        2) Which of the following IV mediation is recommended as the initial therapy for a hypertensive emergency in acute aortic dissection?
        a) Hydralazine 10 mg IV push
        b) Nitroprusside 0.3 mcg/kg/min IV infusion
        c) Esmolol 500 mcg/kg loading dose, followed by 50 mcg/kg/min IV infusion

        *

        3) Which antihypertensive would you recommend to reduce BP in a patient who is a candidate for reperfusion therapy in an acute ischemic stroke?
        a) Nitroglycerin 5 mcg/min IV infusion
        b) Nicardipine 5 mg/hour IV infusion
        c) Enalaprilat 1.25 mg IV push

        *

        4) Which of the following medications can be used for hypertensive emergencies induced by catecholamine excess?
        a) Phentolamine
        b) Hydralazine
        c) Esmolol

        *

        5) Which IV antihypertensive therapy requires lipid monitoring due to its formulation being made as a lipid emulsion?
        a) Nicardipine
        b) Clevidipine
        c) Nitroprusside

        *

        6) Which IV antihypertensive therapy can cause cyanide and thiocyanate toxicity in patients with liver dysfunction or chronic kidney disease?
        a) Sodium nitroprusside
        b) Nitroglycerin
        c) Labetalol

        Pharmacy Technician Post Test (for viewing only)

        CE title: High Stakes, High Pressure: Managing Hypertensive Crisis
        26-014 Pharmacy Technician Post-Test

        Learning Objectives:
        1. Describe the key differences between severe hypertension and hypertensive emergency
        2. Recognize common dosing ranges and administration routes for medications used in severe hypertension and hypertensive emergencies
        3. Identify strategies to reduce dispensing and preparation errors with high-risk antihypertensive medications

        1. A patient has BP 210/118 mmHg and no signs of organ injury. How should this be classified?
        A. Hypertensive emergency
        B. Severe hypertension without organ damage
        C. Stroke requiring thrombolysis

        *

        2. Which medication route is appropriate for initial treatment of hypertensive emergency in the ICU?
        A. Oral immediate-release capsule
        B. Intravenous infusion
        C. Subcutaneous injection

        *

        3. Why are high-alert labels used on IV antihypertensive infusions?
        A. To improve visual awareness and reduce selection errors
        B. To speed up dispensing workflow
        C. To eliminate the need for double-checks

        *

        4. Why are standardized concentrations recommended for IV antihypertensive infusions?
        A. They reduce variability and decrease dosing errors
        B. They allow technicians to change infusion rates
        C. They increase medication shelf life

        *

        5. Which safeguard helps prevent dispensing the wrong antihypertensive medication formulation?
        A. Barcode verification during dispensing
        B. Memorizing medication shelf placement
        C. Selecting medication by package color

        *

        6. Which of the following symptoms may indicate acute target organ damage in hypertensive emergencies?
        A. Severe chest pain and/or shortness of breath
        B. Nausea
        C. Occasional muscle soreness

        PrEP to Put PEP in Your Step: Updates on the Prevention of HIV

        Learning Objectives

          After completing this application-based continuing education activity, pharmacists will be able to
        •       Recognize the role of single agent PEP in improving adherence and its potential drawbacks
        •       Apply advancements in PrEP delivery to improve patient satisfaction and outcomes in preventing HIV infection
        •       Identify outcome improvements from newer PrEP and PEP modalities to inform guideline-based clinical decision-making
        After completing this application-based continuing education activity, pharmacy technicians will be able to:
        •       Describe the barriers to adherence for PrEP/PEP and the role of regular patient interactions for improving outcomes
        •       Apply correct handling, storage, and preparation procedures for oral and injectable PrEP/PEP therapies within the pharmacy workflow
        •       Distinguish commonly used PrEP and PEP products based on their formulation and route of administration

        Release Date:

        Release Date:  June 4, 2026

        Expiration Date: June 4, 2029

        Course Fee

        Pharmacist $7

        Pharmacy Technician $4

        There is no funding for this CPE activity.

        ACPE UANs

        Pharmacist: 0009-9999-26-018-H02-P

        Pharmacy Technician: 0009-9999-26-018-H02-T

        Session Codes

        Pharmacist: 26UC18-TAG35

        Pharmacy Technician: 26UC18-GAT53

        Accreditation Hours

        0.05 CEU   (0.5 Contact Hour)

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-9999-26-018-H02-P/T  will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Audi Putri, PharmD

        PGY-1 Pharmacy Resident, UConn Health

        Farmington, CT

         

        Tyler Vaglivelo, PharmD

        PGY-1 Pharmacy Resident, UConn Health

        Farmington, CT           

         

        Gillian Kuszewski, PharmD

        University Director of Pharmacy Residency Programs

        Co-Chair of Antimicrobial Stewardship, UConn Health

        Farmington, CT

         

        Jeffrey Aeschlimann, PharmD

        Associate Professor, UConn School of Pharmacy and Pharmaceutical Sciences

        Adjunct Associate Professor, UConn School of Medicine

        Farmington, CT


         

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Audi Putri, Tyler Vaglivelo, Gillian Kuszewski, and Jeffrey Aeschlimann have no financial relationships with ineligible companies.

        CONTENT

        Content

        Pharmacist Post Test (for viewing only)

        PrEP to Put PEP in Your Step: Updates on the Prevention of HIV
        26-018 Pharmacist Post-Test

        Learning Objectives:
        1. RECOGNIZE the role of single agent PEP in improving adherence and its potential drawbacks
        2. OUTLINE advancements in PrEP delivery to improve patient satisfaction and outcomes in preventing HIV infection
        3. DESCRIBE outcome improvements from newer PrEP and PEP modalities to inform guideline-based clinical decision-making

        *

        1. Which of the following represents an advantage of single tablet regimens demonstrated in HIV nPEP studies?
        a. Reduced rates of HIV infections
        b. Increase in nPEP completion rate
        c. Improvements in adverse effect profiles

        *

        2. Which represents a mechanism for lenacapavir that is distinct from other antiretroviral products?
        a. Inhibition of capsid core formation
        b. Blocking integration into the genome
        c. Inhibition of fusion and attachment

        *

        3. Which PrEP advancement directly addresses challenges associated with daily pill adherence?
        a. Oral FTC/TDF
        b. Injectable cabotegravir
        c. Post-exposure prophylaxis

        *

        4. Which safety consideration is associated with discontinuation of long-acting injectable PrEP?
        a. Immediate loss of immune protection
        b. Low drug levels increasing resistance risk
        c. Increased risk of renal toxicity after stopping

        *

        5. Which statement accurately reflects clinical trial findings comparing long-acting injectable PrEP with daily oral PrEP?
        a. Injectable PrEP eliminates the need for HIV testing
        b. Injectable PrEP demonstrated superior efficacy
        c. Injectable PrEP prevents all sexually transmitted infections

        *

        6. Which of the following 28-day PEP regimens is preferred in the absence of risk factors for HIV resistance?
        a. Dolutegravir/lamivudine
        b. Bictegravir/FTC/TAF
        c. Raltegravir + FTC/TDF

        Pharmacy Technician Post Test (for viewing only)

        PrEP to Put PEP in Your Step: Updates on the Prevention of HIV
        26-018 Pharmacy Technician Post-Test

        Learning Objectives:
        1. DESCRIBE the barriers to adherence for PrEP/PEP and the role of regular patient interactions for improving outcomes
        2. DETAIL correct handling, storage, and preparation procedures for oral and injectable PrEP/PEP therapies within the pharmacy workflow
        3. RECOGNIZE commonly used PrEP and PEP products based on their formulation and route of administration

        *

        1. Which storage requirement applies to oral FTC/TAF used for PrEP?
        a. Store at room temperature to preserve potency
        b. Refrigerate after opening to maintain stability
        c. Freeze until dispensing to prevent degradation

        *

        2. Which handling step is appropriate when preparing long-acting injectable cabotegravir for administration?
        a. Store the vial refrigerated in the original carton
        b. Freeze the medication until immediately before use
        c. Shake vigorously immediately before injection

        *

        3. Which option correctly matches a PrEP medication with its formulation and dosing schedule?
        a. Cabotegravir: daily oral tablet taken with food
        b. Lenacapavir: subcutaneous injection administered every 6 months
        c. FTC/TDF: intramuscular injection administered every 2 months

        *

        4. For a patient being initiated on PEP with bictegravir/FTC/TAF, what recommendation can you provide regarding the use of pill organizers?
        a. Seven days of medication may be kept outside of the container at a time
        b. Do not put the bictegravir/emtricitabine/tenofovir into a pill organizer
        c. Avoid using pill organizers due to the short duration of treatment

        *

        5. Which HIV nPEP product is available as weekly dosing cards?
        a. FTC/TDF
        b. Bictegraivr/FTC/TAF
        c. Dolutegravir/FTC/TDF

        *

        6. Why is patient interaction and education important for individuals prescribed nPEP?
        a. The low likelihood of completing nPEP courses
        b. High rates of nPEP therapy acceptance by patients
        c. Pharmacist-administered injectables are used for nPEP

        The ABCs of ABCD: Updates from the 2025 AACE Consensus Statement for the Evaluation and Treatment of Adults with Obesity and Adiposity-Based Chronic Disease

        Learning Objectives

          After completing this application-based continuing education activity, pharmacists will be able to
        •       EXPLAIN prevalence of obesity and adiposity-based chronic disease and the associated clinical risks
        •       DESCRIBE the care model for diagnosing, screening, and classifying obesity and ABCD
        •       REVIEW treatment options and goals for individuals with obesity and ABCD
        After completing this application-based continuing education activity, pharmacy technicians will be able to:
        •       EXPLAIN prevalence of obesity and adiposity-based chronic disease and the associated clinical risks
        •       DESCRIBE the diagnosis, screening, and classifications of obesity and ABCD
        •       REVIEW treatment options and goals for individuals with obesity and ABCD

        Release Date:

        Release Date:  June 18, 2026

        Expiration Date: June 18, 2029

        Course Fee

        Pharmacist $7

        Pharmacy Technician $4

        There is no funding for this CPE activity.

        ACPE UANs

        Pharmacist: 0009-9999-26-015-H01-P

        Pharmacy Technician: 0009-9999-26-015-H01-T

        Session Codes

        Pharmacist: 26UC15-HMJ87

        Pharmacy Technician: 26UC15-MJH78

        Accreditation Hours

        0.05 CEU    (0.5 Contact Hours)

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-9999-26-015-H01-P/T  will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Hazel Billings-Chiu, PharmD

        PGY-2 Ambulatory Care Pharmacy Resident, UConn Health

        Farmington, CT

         

        Mariam A. Zedan, PharmD, 

        PGY-2 Ambulatory Care Pharmacy Resident, UConn Health

        Farmington, CT

         

        Jillian Carey, PharmD, BCACP

        Pharmacy Clinical Coordinator, Primary Care

        PGY2 Ambulatory Care Residency Program Director, UConn Health

        Farmington, CT

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Hazel Billings-Chiu, PharmD, Marian Zedan, PharmD, and Jillian Carey, PharmD have no financial relationships with ineligible companies.

        CONTENT

        Content

        Pharmacist Post Test (for viewing only)

        The ABCs of ABCD: Updates from the 2025 AACE Consensus Statement for the Evaluation and Treatment of Adults with Obesity and Adiposity-Based Chronic Disease
        26-015 Pharmacist Post-Test

        Pharmacist Learning Objectives:
        1. EXPLAIN prevalence of obesity and adiposity-based chronic disease (ABCD) and the associated clinical risks
        2. DESCRIBE the care model for diagnosing, screening, and classifying obesity and ABCD
        3. REVIEW treatment options and goals for individuals with obesity and ABCD

        *

        1. Which of the following is considered an obesity-related disease?

        a. Osteoarthritis

        b. Type 2 Diabetes

        c. Gastroesophageal reflux disease

         

        *

         

        2. According to CDC data, how many adults in the United States were classified as having obesity in 2024?

        a. 1 out of 10 adults

        b. 1 out of 5 adults

        c. 1 out of 4 adults

         

        *

         

        3. What stage of ABCD would a 31-year-old female patient (height 62”, weight 93.2 kg, BMI 37.5 kg/m2) with no past medication history be considered to have?

        a. Stage 0

        b. Stage 1

        c. Stage 2

         

        *

         

        4. Patient AH is a 64-year-old male (height 70”, weight 109 kg, BMI 34.4) with a history of type 2 diabetes. What is the minimum weight loss target that should be achieved for clinically meaningful benefit?

        a. ≥ 10%

        b. ≥ 12.5%

        c. ≥ 15%

         

        *

         

        5. Which of the following is a contraindication to starting naltrexone/bupropion?

        a. History of bulimia or anorexia nervosa

        b. History of glaucoma

        c. History of cholestasis

         

        *

         

        6. Which of the following is an evidence-based lifestyle recommendation to include in a treatment plan for a patient interested in losing weight?

        a. Focus solely on aerobic exercise without resistance training

        b. Adopt a reduced-calorie, nutrient dense eating pattern such as a Mediterranean-style diet

        c. Prioritize intermittent fasting and sleep reduction to maximize energy expenditure

         

        Pharmacy Technician Post Test (for viewing only)

        The ABCs of ABCD: Updates from the 2025 AACE Consensus Statement for the Evaluation and Treatment of Adults with Obesity and Adiposity-Based Chronic Disease

        26-015 Pharmacy Technician Post-Test

        Pharmacy Technician Learning Objectives:
        1. EXPLAIN prevalence of obesity and adiposity-based chronic disease (ABCD) and the associated clinical risks
        2. DESCRIBE the diagnosing, screening, and classifying obesity and ABCD
        3. REVIEW treatment options and goals for individuals with obesity and ABCD

         

        *

         

        1. Which of the following factors can impact obesity prevalence?
        a. Technological advancements
        b. Rates of routine laboratory screening
        c. Healthcare access

         

        *

         

        2. According to CDC data, how many adults in the United States were classified as having obesity in 2024?

        a. 1 out of 10 adults

        b. 1 out of 5 adults

        c. 1 out of 4 adults

         

        *

         

        3. Which of the following BMI’s would be classified as “Class I Obesity?”

        a. 32 kg/m2

        b. 37 kg/m2

        c. 41 kg/m2

         

        *

         

        4. Which of the following weight loss medications is available as both an injection and an oral tablet?

        a. Phentermine/Topiramate ER (Qsymia)

        b. Semaglutide (Wegovy)

        c. Liraglutide (Saxenda)

         

        *

         

        5. How much weight reduction is considered a “good” response to weight loss medication 3 months after initiation?

        a. ≤ 5% weight reduction

        b. >5% to <15% weight reduction

        c. ≥ 15% weight reduction

         

        *

         

        6. Which of the following is an evidence-based lifestyle recommendation to include in a treatment plan for a patient interested in losing weight?

        a. Focus solely on aerobic exercise without resistance training

        b. Adopt a reduced-calorie, nutrient dense eating pattern such as a Mediterranean-style diet

        c. Prioritize intermittent fasting and sleep reduction to maximize energy expenditure

        The Gall of it All: Gallbladder Disease

        Learning Objectives

          After completing this application-based continuing education activity, pharmacists will be able to
        1. DESCRIBE the functions of the gallbladder and how it aids digestion
        2. RECOGNIZE gallbladder disease based on various presentations
        3. EXPLAIN gallstone prevalence, risk factors, and pathogenesis
        4. DISCUSS treatment approaches for gallbladder disease and post-cholecystectomy management
        After completing this application-based continuing education activity, pharmacy technicians will be able to:
        1. DESCRIBE the functions of the gallbladder and how it aids digestion
        2.EXPLAIN gallstone prevalence, risk factors, and pathogenesis
        3. LIST over-the-counter medications used by patients with gallbladder disease and post-cholecystectomy
        4. IDENTIFY when to refer patients with questions about gallbladder disease to a pharmacist

        Cartoon image of gallbladder filled with stones

        Release Date:

        Release Date:  June 16, 2026

        Expiration Date: June 16, 2029

        Course Fee

        FREE

        There is no funding for this CPE activity.

        ACPE UANs

        Pharmacist: 0009-0000-26-034-H01-P

        Pharmacy Technician: 0009-0000-26-034-H01-T

        Session Codes

        Pharmacist:  23YC19-ABC92

        Pharmacy Technician:  23YC19-BCA36

        Accreditation Hours

        2.0 hours of CE

        Accreditation Statements

        The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-034-H01-P/T  will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

         

        Disclosure of Discussions of Off-label and Investigational Drug Use

        The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

        Faculty

        Sara L. Tolliday, PharmD
        Pharmacy Team Lead
        Wentworth-Douglass Hospital
        Outpatient Pharmacy
        Dover, NH


         

        Faculty Disclosure

        In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

        Dr. Tolliday has no financial relationships with ineligible companies.

        ABSTRACT

        The gallbladder—a member of the biliary system—is responsible for bile secretion into the digestive tract. It was more useful centuries ago when the human diet was allegedly carnivorous and high in fat, its role in digestion today is less essential. This makes removal of the organ to treat gallbladder disease (GBD) quite commonplace. Although surgery is first line GBD treatment, pharmacy teams should remain involved in care for patients with this condition. Pharmacy involvement is especially important post-gallbladder removal. This continuing education activity describes the function of the gallbladder, risk factors for and pathogenesis of GBD, treatment approaches for GBD, and how to optimize care for patients with the disease and post-gallbladder removal.

        CONTENT

        Content

        INTRODUCTION

        Gallbladder disease (GBD; see Sidebar: Types of Gallbladder Disease) is the most common surgical emergency, responsible for 600,000 surgeries per year in the United States.1 Cholelithiasis, or gallstones, is one of the most common and costly gastrointestinal diseases, affecting more than 20 million Americans annually.2 An estimated 115 of every 100,000 of the world’s population will undergo gallbladder removal surgery every year.3

        GBD is influenced by genetic and environmental factors, diet, physical activity, and nutrition. The healthcare team should encourage patients to incorporate healthy habits into their lifestyles to reduce the risk of GBD. This continuing education activity will discuss GBD pathology, risk factors, treatment, considerations post-cholecystectomy, and the pharmacy team’s role.

         

        GALLBLADDER DISEASE

        The Gallbladder

        The gallbladder is the small pear-shaped organ located in the right upper quadrant (RUQ) of the abdomen beneath the liver. It is part of the biliary system, which is a series of ducts in the liver, gallbladder, and pancreas that drain into the small intestine.4 The gallbladder acts as a storage pouch for up to 50 mL of bile, also known as “gall.”5 Gall became a synonym for bile in the Middle Ages and also meant “embittered spirit.”5 In the late 19th century, gall was used to describe a person having boldness or insolence.4

        Bile is a yellowish-brown alkaline surfactant (substance that decreases surface tension) continuously produced by the liver.1,2 It is composed of cholesterol, bilirubin, water, bile salts, phospholipids, and ions. The common bile duct carries bile from the liver to the gallbladder. Fatty foods and proteins released from the stomach into the small intestine stimulate the gallbladder to empty bile into the duodenum via the sphincter of Oddi, which facilitates digestion. Bile salts emulsify lipids in the intestines allowing absorption of dietary fats such as cholesterol and fat-soluble vitamins. Unused bile salts return to the gallbladder through the distal ileum and portal circulation.1,2

        The gallbladder was probably more valuable centuries ago.5 Some scientists believe that primitive humans were carnivorous hunters; meals were large, few, and far between.5 The gallbladder would have been crucial for digestion of large, high fat meals. The organ wasn’t considered nonessential until the late 1600s, after two Italian doctors discovered that animals could thrive without it.1 This discovery was forgotten until a German physician successfully performed the first cholecystectomy (surgical removal of the gallbladder) in a human in 1878.1,6 Figure 1 describes a brief history of the gallbladder, gallstones, and cholecystectomy beginning in the 15th century.

        Today, the gallbladder assists in digestion of fat-soluble vitamins, proving important even for vegetarians.5 People can still live a healthy life after gallbladder removal; however, the risk of hepatic problems increases due to impaired fat digestion.5

         

        Timeline of gall bladder surgical history from the 1400's to 1992

        Sidebar: Types of Gallbladder Disease2,8

        • Biliary dyskinesia: gallbladder motility disorder caused by scarring or spasm of sphincter of Oddi, the valve that controls the flow of biliary and pancreatic secretions into the duodenum
        • Cholangitis: inflammation of the biliary system
        • Cholecystitis: inflammation of the gallbladder
        • Choledocholithiasis: common bile duct stones
        • Cholelithiasis: gallstones
        • Gallbladder empyma: severe acute cholecystitis, a surgical emergency
        • Gallbladder pancreatitis: inflammation of the pancreas caused by pancreatic duct obstruction by a gallstone
        • Gallbladder perforation: a hole in the gallbladder wall
          • Acute: generalized biliary peritonitis
          • Subacute: acute plus pericholecystic abscess
          • Chronic: cholecystoenteric fistula
        • Gallbladder polyps: overgrowths or lesions in the gallbladder wall

        This continuing education activity will focus on gallstones and their complications, which may include cholecystitis, choledocholithiasis, and cholangitis. Cholecystectomy (gallbladder removal) is the treatment mainstay for gallstones and pharmacist intervention is most valuable post-cholecystectomy.

         

        Gallstones and Acute Cholecystitis

        The most common gallbladder disease is gallstones.7 Gallstones commonly form from imbalances in bile constituents and biliary sludge (solids precipitated from bile) caused by slowed gallbladder motility or altered hepatic cholesterol metabolism. Hardened cholesterol or bilirubin become saturated in bile and crystalize, like rock candy, and can lodge in the common bile duct.7 Gallbladder hypomotility leads to delayed emptying, resulting in the formation of biliary sludge and consequently, gallstones.7

        Bilirubin is a substance found in bile resulting from red blood cell breakdown in the liver. It is normally eliminated through the feces. Gallstones caused by bilirubin, or “pigment stones”, are rare and only account for approximately 10% of all gallstones.8 Pigment stones are commonly seen in individuals with blood disorders, such as sickle-cell anemia.8 Approximately 75% of gallstones in Western countries contain cholesterol as their major component.9

        The presence of stones in the gallbladder is called cholelithiasis. Most patients with gallstones are asymptomatic and may not have any attributable symptoms during their lifetime.8 Asymptomatic cholelithiasis does not require treatment as the risk of symptom development is only about 10% at five years.8

        Cholelithiasis becomes acute cholecystitis when gallstones block the cystic duct, causing the gallbladder to become inflamed and patients to become symptomatic. Biliary pain—also known as biliary colic—is the most common symptom of cholecystitis. Epigastric (upper-middle abdomen) pain lasting from 30 minutes to several hours radiates around or through the back and may be accompanied by heartburn, bloating, nausea, and/or vomiting. The sharp, stabbing pain generally follows food intake and peaks after the first hour. It is characteristically steady and is severe enough to interfere with activities of daily living. The pain is not relieved with a bowel movement. Women often describe biliary pain as being worse than childbirth.2,8

        Cholecystitis pain from an acute episode usually subsides over one to five hours as the stone dislodges.3,10 The likelihood that patients experience repeated symptomatic episodes from their gallstones is approximately 38% to 50% annually.8 More than 90% of patients presenting with a single episode of biliary colic have recurrent pain within 10 years.13

        Ultrasound is the best test for diagnosing gallstones and finds most patients with an average of two to 20 stones. The record-setting number of stones was found in England in 1987; a female patient had 23,530 stones removed.5 Computerized tomography (CT) can also be used for diagnosis, but it is less accurate than other imaging methods, detecting approximately 75% of gallstones.2 Providers can also diagnose by the presence of Murphy’s sign, or pain upon inhalation when the inflamed gallbladder meets the examiner’s hand.8 Other diagnostic markers include elevated liver function tests, white cell count, erythrocyte sedimentation rate, and C-reactive protein.8 Patients presenting with acute cholecystitis may have experienced several bouts of biliary colic before diagnosis.

        Acute cholecystitis diagnosis typically requires admission for pain management and intravenous (IV) fluid rehydration. Nonsteroidal anti-inflammatory drugs (NSAIDS) like ketorolac, diclofenac or indomethacin combat inflammation and promote speedy recovery.8 NSAIDS are generally preferred to narcotic analgesics as they are equally effective with fewer adverse effects.2 A study of 324 patients given IV ketorolac or meperidine showed both drugs offered similar pain relief but patients in the NSAID group reported fewer adverse effects.2 Patients receive broad-spectrum antibiotics (e.g., ciprofloxacin, cefuroxime) to prevent or treat bacterial infection.8

        Failure to properly treat cholecystitis can lead to severe inflammation, gangrene, sepsis, and life-threatening gallbladder perforation. Cholecystitis can also lead to gallstone pancreatitis if stones in the sphincter of Oddi are not cleared and block the pancreatic duct.2

        Chronic Cholecystitis

        Repeated episodes of cholecystitis or chronic irritation from gallstones can lead to chronic cholecystitis.11 Chronic cholecystitis more often presents with cholelithiasis (calculous) but can also exist without gallstones (acalculous). Symptomatic patients usually present with dull RUQ pain that radiates around the waist to the middle back. Most patients are afebrile.11

        While acute cholecystitis symptoms are sharp and abrupt, chronic cholecystitis symptoms usually develop and worsen over weeks to months.11 Lab values normally elevated in acute disease may not be in chronic disease and therefore cannot be used in diagnosis. Ultrasound of the RUQ is the best diagnostic tool to evaluate the gallbladder for wall thickening and inflammation. Elective cholecystectomy is the preferred treatment for chronic cholecystitis. Patients who are not eligible for or who prefer not to undergo surgery should be closely monitored. A low-fat diet and other lifestyle modifications can help reduce symptom frequency.11

        Pharmacists should recognize the differences between presentations of acute versus chronic cholecystitis and refer patients to the nearest emergency department if symptoms are severe.

        Choledocholithiasis and Cholangitis

        Choledocholithiasis, or common duct stones, are gallstones that have migrated from the gallbladder to the common bile duct via the cystic duct. Approximately 8% to 16% of patients with symptomatic gallstones will also have common bile duct stones.8 Common duct stones can be asymptomatic or may lead to complications such as gallstone pancreatitis or acute cholangitis. Cholangitis is inflammation of the biliary system that causes fever, jaundice, and abdominal pain (Charcot triad).8 Charcot triad becomes Reynolds pentad when hypotension and altered mental state are also present.8 These symptoms develop due to bile stasis and bacterial infection in the biliary tract.

        Cholangitis is most commonly caused by gram-negative (Escherichia coli [25% to 50%], Klebsiella spp. [15% to 20%], Enterobacter spp. [5% to 10%]) intestinal bacteria, and less often by gram-positive bacteria (Enterococcus spp. [10% to 20%]).8 Patients require prompt treatment with IV antibiotics such as a broad-spectrum cephalosporin or ciprofloxacin.8 Pharmaceutical intervention should be followed by stone removal to prevent septicemia (systemic blood infection), which can be fatal.  Most clinicians recommend that common bile duct stones be removed once discovered, even when asymptomatic.8

        Risk Factors

        Several genetic and environmental factors contribute to gallstone development. Patients with first-degree relatives with history of cholelithiasis are at a three times higher risk of gallstones.8 Approximately 60% of patients with acute cholecystitis are female, but the illness is generally more severe in males.2 Women experience a higher prevalence because of estrogen’s effects on cholesterol metabolism.12 Estrogen increases cholesterol synthesis and decreases bile acid production.12 Progesterone in pregnancy decreases gallbladder contractility leading to stasis, making gallstones 10 to 15 times more common in women who have been pregnant.8,12 Women with history of biliary colic, gallstones, and the like should be aware of how hormones may affect their risk for recurrence. This is valuable information for pharmacists to consider and an appropriate place to intervene and educate.

        European and American populations are more likely to develop gallstones, and Black people of African descent are least likely. Prevalence is highest in Native American populations, with 60% incidence in the Pima Indian populace of southern Arizona.8 Table 1 summarizes risk factors for GBD.2,8,13

         

        Table 1. Risk Factors for Developing Gallbladder Disease2,8,14-16
        Demographics

        ·       Ethnicity (American Indians, Chilean and Mexican Hispanics)

        ·       Family history

        ·       Female gender (10:1 female:male)

        ·       Older age

         

        Diet

        ·       High fat, calorie, and refined carbohydrate intake

        ·       Low fiber and unsaturated fat intake

        ·       Total parenteral nutrition

         

        Lifestyle

        ·       Pregnancy and multiple pregnancies

        ·       Persistent fasting or very low-calorie diet

        ·       Rapid weight loss (i.e., bariatric surgery)

        ·       Sedentary

         

        Medications

        ·       Estrogen therapy or oral contraceptives

        ·       Some hypoglycemic medications (GLP-1RAs)

        ·       Chronic use of gastric acid suppressants (H2RAs, PPIs)

        ·       Ketamine abuse

         

        Heath Conditions & Other Factors

        ·       Alcoholic liver cirrhosis

        ·       Dyslipidemia (elevated triglycerides and low HDL)

        ·       Gallbladder motor dysfunction

        ·       Gastrointestinal surgery

        ·       Metabolic syndrome, gallbladder, or intestinal stasis

        ·       Short bowel syndrome

        ·       Type 2 diabetes mellitus

         

        GLP-1RAs, glucagon-like peptide 1 receptor agonists; H2RAs, histamine-2-receptor antagonists; HDL, high-density lipoprotein; PPIs, proton-pump inhibitors.

         

        Glucagon-like peptide 1 (GLP1) receptor agonists (GLP-1RAs) are notable for their glucose control and cardiovascular risk reduction for patients with type 2 diabetes mellitus and more recently, for weight loss. Their link to GBD is controversial as GLP1 inhibits gallbladder motility and delays gallbladder emptying.14 A recent systematic review and meta-analysis of 76 randomized clinical trials shows an association between GLP-1RA use and elevated GBD risk. The risk for gallbladder or biliary diseases were more prominent with higher doses, longer duration, and when used for weight loss.14 Clinicians should discuss the benefits of using these hypoglycemics for type 2 diabetes or weight loss and whether they outweigh the risk for GBD. Pharmacists can educate patients initiating GLP-1RAs about their benefits, risks, and implications with past medical history of or additional risk factors for GBD. Multiple GLP-1RAs are available in varying doses and pharmacists should continue to counsel patients as doses are increased over time.

        Chronic use of gastric acid suppressants may cause cholelithiasis.15 These drugs impact gut microbiome and may slow gallbladder motility leading to delayed gallbladder emptying. A recent prospective cohort of 0.47 million participants found that regular use of proton-pump inhibitors (PPIs) and histamine-2-receptor antagonists (H2RAs) resulted in increased cholelithiasis risk.15 Physicians should be aware of this association when prescribing these medications, especially for patients requiring long-term use or those already at high risk for gallstones. Pharmacists should keep these risks in mind when filling prescriptions for their patients on long-term or high-dose H2RAs and PPIs.

        Ketamine abuse has been associated with chronic biliary colic. Ketamine was developed in 1962 as an anesthetic.16 “Street ketamine”, a close analogue of ketamine, is commonly used for its euphoric effects. Ketamine’s onset of action after oral ingestion is about ten minutes and its hallucinogenic effects are short acting, lasting up to two hours. The most common signs of ketamine abuse are hypertension, tachycardia, and abdominal tenderness. Ketamine abuse is also associated with impaired consciousness, dizziness, abdominal pain, and lower urinary tract symptoms.16 Case reports have shown ketamine abusers presenting with severe bladder dysfunction and recurrent episodes of epigastric pain due to a dilated common bile duct not associated with gallstones.16 Clinicians should collect detailed drug histories for patients presenting with recurrent abdominal pain, namely biliary colic.

        Diets characterized by increased caloric intake with highly refined sugars, high fructose, low fiber, high fat, and consumption of fast food increase the risk of gallstone formation.9 Nutrition and lifestyle changes may be beneficial in the prevention of gallstones. Increased physical activity, consuming smaller more frequent meals, and “heart healthy” diets low in cholesterol and fat and high in fiber can reduce risk of cholelithiasis.7 Fat should not be completely cut out of the diet as too little fat can also precipitate gallstone formation.

        Weight loss can reduce gallstone risk, but rapid weight loss achieved by low-calorie diets (less than 800 kcal/day) or bariatric surgery can cause gallstones.2,9 Patients should seek professional advice before starting diets promoting very low caloric or high fat intake to achieve rapid weight loss (i.e., Atkins, ketogenic). Pharmacists should be aware of patients who have recently undergone bariatric surgery or are taking drugs or supplements for weight loss. These patients may be at a higher risk for gallstones, especially those with past medical histories of GBD or abdominal colic symptoms.

        Some foods and medications seem to be associated with a reduced risk of gallstones:

        • Statins alter bile cholesterol and thus affect gallstone formation, suggesting a role in prevention. While the relationship between statins and gallstone formation is conflicting, studies report reduction in symptomatic gallstone disease with statin use.17
        • Ezetimibe, a selective NPC1L1 inhibitor, has been associated with a reduced incidence of cholesterol gallstones in animal studies. The mechanism involves reduced amounts of absorbed cholesterol, decreasing biliary cholesterol saturation, and in turn, reduced rate of cholesterol gallstone formation.12
        • Vitamin C supplementation has been shown to reduce gallstone prevalence. Researchers have studied vitamin C supplementation’s effects in gallstone formation in guinea pigs; those deficient in vitamin C more often develop gallstones. An observational study of a randomly selected population in Germany (n = 2129) showed a positive correlation between regular vitamin C intake and a reduced gallstone incidence.18
        • Coffee consumption may also offer a protective effect against gallstone formation. Studies suggest coffee stimulates cholecystokinin release, enhancing gallbladder contractility, thereby reducing bile cholesterol crystallization. A 2019 observational analysis published in the Journal of Internal Medicine found a 23% decrease in gallstone formation in subjects consuming six or more cups of coffee daily.19
        • A small study conducted in Spain shows that regular consumption of olive oil containing monounsaturated and polyunsaturated omega-6 fatty acids may prevent gallstones. Similarly, fish (omega-3 fatty acids) and fish oil may reduce triglycerides and prevent gallstones. A group of participants with hypertriglyceridemia taking fish oil supplements for a seven-week study in the Netherlands experienced improved gallbladder motility and a decrease in triglycerides.10

        TREATING GALLBLADDER DISEASE

        Endoscopic retrograde cholangiopancreatography (ERCP) is the most common way to identify and remove common duct stones. ERCP is minimally invasive and carries the risk of acute pancreatitis.8 This diagnostic tool may also identify duct strictures at which time stents are placed to reduce obstruction and improve biliary flow.8,10 Timely stent removal (within three to six months) is crucial to prevent occlusion, stent migration, or cholangitis.22 Cholecystectomy is the definitive treatment for symptomatic gallstones and should commence within 48 hours of symptom onset during the acute inflammatory process, before tissue thickening or scarring develops.8,10

        Surgical Intervention: Cholecystectomy

        The first gallstone removal surgery was a coincidence. In the mid-19th century, a physician was performing investigative surgery on a female patient, and when he cut into her gallbladder, several bullet-like objects spilled out.5 The first planned gallbladder removal was performed 15 years later.5 Before the early 1900s, the surgery was performed through an incision in the RUQ (Kocher’s incision, named after Emil Theodor Kocher, a Swiss physician and medical researcher who performed the first successful cholecystectomy in 1878).6,8 This invasive procedure was outmoded a few years after Erich Muhe, a German surgeon, performed the first laparoscopic cholecystectomy in 1985.8 Today, surgeons perform more than 98% of cholecystectomies laparoscopically, over 70% of which are outpatient day surgeries.8

        Cholecystectomy is associated with fewer gallbladder-specific complications and shorter length of hospital stay when surgery is elective or performed as a single emergency visit without previous surgical admissions.3 A population-based cohort study of outcomes following surgery for benign GBD showed poorer outcomes and risk of readmissions with delayed cholecystectomy. Many studies define emergency or early surgical intervention as operations performed within 48 to 72 hours of symptom onset. A study of 14,200 patients in Canada discovered patients experienced fewer complications when surgery was performed within seven days of hospital admission.3 These studies show value in offering emergency surgery over delaying cholecystectomy for patients presenting with benign GBD.3

        Antibiotic prophylaxis is not routinely recommended for low-risk patients undergoing elective laparoscopic cholecystectomy.13 High-risk patients (age older than 60, type 2 diabetes, acute colic within 30 days of surgery, jaundice, acute cholecystitis, or cholangitis) may benefit. Providers should limit prophylaxis to IV cefazolin 1 g as a single dose one hour prior to surgery.13

        Several studies suggest that pain management before or during, and after laparoscopic cholecystectomy can reduce post-operative pain. A 2018 review of 258 randomized control trials recommended a basic analgesia technique: acetaminophen plus an NSAID or cyclooxygenase-2 inhibitor with local anesthetic infiltration.21 Opioids are reserved for breakthrough pain.21

        Patients are generally discharged a few hours after surgery. Surgeons should be on alert for early signs of complications if there is divergence from the usual course of rapid recovery post-op. Extreme pain shortly after surgery may indicate intra-peritoneal leakage of bile or bowel contents.8 Persistent hypotension (low blood pressure) and pain can suggest bleeding. Re-laparoscopy may be necessary to identify and repair these problems and is preferred to diagnostic imaging.8

        Removal of the gallbladder will not cause weight loss/gain or vitamin deficiencies. Patients should be able to tolerate foods they couldn’t before surgery, but providers should advise them to add those foods back into their diet very slowly. Following gallbladder removal, the liver will continue to make bile, but instead of storing it in the gallbladder, it will drain into the stomach and small intestines. Patients might experience three to five days of soreness post-op and are expected to fully heal within four to six weeks.7

        Diarrhea and bloating due to alternation of biliary flow are common short-term occurrences after surgery.22 A small percentage (1% to 2%) of patients will have loose stools each time they eat greasy or high-fat meals.7 A cystic duct remnant is also possible, potentially leading to stone formation, causing Mirizzi syndrome. Mirizzi syndrome is characterized by fever, jaundice, and RUQ pain due to common hepatic duct obstruction caused by compression from the impacted stone in the remnant cystic duct.22 Endoscopic removal of the stone may be adequate. In rarer cases, surgical excision of the remnant duct may be necessary to prevent further complications.22

        Pharmacologic and Other Non-Surgical Interventions

        Nonoperative methods exist for patients unwilling or unable to undergo surgical intervention. Contraindications for laparoscopic cholecystectomy include10,13

        • Absolute: gallbladder cancer (see Sidebar: Gallbladder Cancer), general anesthesia intolerance, giant gallstones, morbid obesity, uncontrolled bleeding disorder
        • Relative: advanced cirrhosis/liver failure, bleeding disorder, peritonitis, previous upper abdominal surgeries, septic shock

        Gallbladder Cancer20

        Gallbladder cancer is a rare malignancy but accounts for almost 50% of biliary cancers. Biliary cancers have a poor five-year survival rate and a high recurrence rate. Factors affecting prognosis are stage at discovery, tumor location, operability, response to chemotherapy, and presence and location of metastases. Early-stage gallbladder cancer may be curable with surgical resection.

         

        Oral bile acid dissolution drugs include ursodeoxycholic acid (ursodiol) and chenodeoxycholic acid (chenodiol).23 Table 2 lists dosing and adverse effects of these medications. Smaller gallstones (0.5 to 1 cm) may be better suited for pharmaceutical intervention but may take up to 24 months to dissolve.2 Ursodiol is preferred over chenodiol due to its safer adverse effect profile. Use-limiting adverse effects of chenodiol include dose-dependent diarrhea, hypercholesterolemia, hepatotoxicity, and leukopenia.2 Recurrence rate is more than 50% and fewer than 10% of patients with symptomatic gallstones are candidates for this treatment.13

         

        Table 2. Oral Bile Acids2,23,24

        Drug Dosage Duration Adverse Effects
        Ursodiol

        (Actigall)

        8-10 mg/kg/day given in 2-3 divided doses Symptom relief after 3-6 weeks, results may take 6-24 months, continue for 3 months after documented dissolution Dyspepsia (>10%), nausea, vomiting, pruritis, headache, diarrhea, dizziness, constipation
        Chenodiol (Chenodal) 250 mg twice daily for 2 weeks, increase dose by 250 mg/day weekly until maximum tolerable dose reached (13-16 mg/kg/day in 2 divided doses) Discontinue if no response by 18 months, safety not established beyond 24 months Dose-dependent diarrhea* (>10%), hypercholesterolemia, leukopenia, increased serum aminotransferase

        * If diarrhea occurs, reduce dose and restart at previous dose when symptoms resolve.

         

        Extracorporeal shock wave lithotripsy is a noninvasive option for symptomatic patients.13 Complications such as biliary pancreatitis and liver hematoma are rare, however stone recurrence is common. Recent studies show this procedure is beneficial for large pancreatic and common bile duct stones with similar pain relief and duct clearance outcomes compared to surgery.13

        The initial approach for pregnant women with symptomatic gallstones is supportive care.13 Meperidine is the choice agent for pain control as NSAIDs are not recommended in pregnancy.13 Chenodiol is contraindicated in pregnancy.24 Ursodiol has been used in pregnant patients for intrahepatic cholestasis; safety and efficacy of use for gallstones has not been studied.13,23 Laparoscopic cholecystectomy, when indicated, is safe in all trimesters.13

        POST-OPERATIVE CONSIDERATIONS AND THE PHARMACY TEAM

        Post-Cholecystectomy Syndrome

        Persistent or delayed onset abdominal pain after laparoscopic cholecystectomy may indicate post-cholecystectomy syndrome (PCS).22 Additional PCS symptoms include fatty food intolerance, nausea, vomiting, diarrhea, heartburn, indigestion, flatulence, and jaundice. PCS often occurs in the post-operative period but can present months or years after surgery.22 Cholecystectomy carries a low mortality risk, but approximately 10% of patients undergoing cholecystectomy each year develop PCS.22 The risk increases with urgent surgeries and 20% of patients will develop PCS regardless of choledochotomy (surgical incision of common bile duct).22

        PCS etiologies can be extra-biliary (pancreatitis, pancreatic tumors, hepatitis, esophageal diseases, mesenteric ischemia, diverticulitis, peptic ulcer disease) or biliary (bile salt induced diarrhea, retained calculi, bile leak, biliary strictures, stenosis, sphincter dyskinesia) in nature.22 Pathophysiology is related to alterations in bile flow and bile is the main trigger for patients with gastroduodenal symptoms or diarrhea.

        The likelihood of diarrhea post-cholecystectomy ranges from 2% to 50% according to various studies.25 Diarrhea usually improves or resolves over the course of weeks to months. As discussed, in the gallbladder’s absence, bile flows straight from the liver into the small intestine continuously. This redirection of bile flow can overwhelm the ileum’s capacity for reabsorption, leading to increased bile acids in the colon and subsequently cholerheic diarrhea (also known as bile acid diarrhea).25 Patients may respond to treatment with bile acid sequestrants, including cholestyramine and colestipol.25

        Bile acid sequestrants release chloride and bind bile acid in the intestines, preventing bile acid reabsorption. The drugs do not leave the gastrointestinal tract and are eliminated in the feces. They are indicated for hypercholesterolemia but patients use them off-label for chronic diarrhea due to malabsorption (Table 3). The most common adverse effect of bile acid sequestrants is constipation, which occurs in more than 10% of patients.26,27 Clinicians should instruct patients to drink plenty of fluid and increase dietary fiber. Most adverse effects are gastrointestinal-related (e.g., abdominal pain, flatulence, bloating, anorexia, nausea, vomiting, dysphagia), and others include26,27

        • Cholestasis and cholecystitis (with colestipol only)
        • Dental bleeding and caries
        • Diuresis, dysuria, and burnt odor to urine
        • Edema
        • Worsened hemorrhoids

        Bile acid sequestrants bind vitamin K and folate so prescribers should monitor for deficiencies of both. Patients should supplement with folate. Patients may supplement with vitamin K; however preexisting coagulopathy is a contraindication. These drugs should be used with caution in patients with renal insufficiency.26,27

         

        Table 3. Bile Acid Sequestrants26,27

        Drug Dosage Administration
        Cholestyramine

        (Prevalite, Questran)

        2-4 g daily as a single dose or divided, increase by 4 g weekly based on response and tolerability, maximum 24 g/day Mix dose in 60-180 mL of any beverage, soup, or pulpy fruit, should not be sipped or held in mouth for long periods*

         

        Take with meals, administer oral medications ≥1 hour before or 4-6 hours after dose

        Colestipol (Colestid) Granules: 5 g once or twice daily, increase by 5 g in 1-2 month intervals, maintenance dose 5-30 g once daily or in divided doses

         

        Tablets: 2 g once or twice daily, increase by 2 g in 1-2 month intervals, maintenance dose 2-16 g once daily or in divided doses

        Administer other medications ≥1 hour before or 4 hours after dose

         

        Granules: do not administer in dry form to avoid GI distress or accidental inhalation, should be added to at least 90 mL of any beverage, soup, or pulpy fruit

         

        Tablets: administer one at a time; swallow whole; do not cut, crush, or chew

        *May cause tooth discoloration or enamel decay. GI, gastrointestinal.

         

        PCS is a temporary diagnosis until further investigation establishes organic or functional diagnosis.22 Misdiagnosis of preexisting conditions is possible. The healthcare team should order a complete blood count and consider patients re-presenting with ongoing or new-onset abdominal pain post-cholecystectomy for CT scan.8 Presence of gas and fluid in the gallbladder bed may be normal but fluid or gas build-up elsewhere may indicate a bile leak. Elevated liver function tests may also suggest a bile leak or retained common bile duct stone. The most common cause of PCS is the presence of stones in the biliary tree.10 ERCP, both diagnostic and therapeutic, is the most common procedural approach to PCS.22

        Medication: Treatment Goals

        Pharmacologic treatment goals in GBD are to prevent complications and reduce morbidity.22 Administration of bulking agents like psyllium fiber can help patients with symptoms of irritable bowel syndrome (IBS) and/or diarrhea. Psyllium husk (Metamucil, Benefiber) is an over-the-counter (OTC) option for patients looking to increase fiber intake. It is usually used to treat constipation and works by stimulating intestinal contractility, speeding up the movement of stool through the colon.28 Psyllium can also treat diarrhea by soaking up excess water from the intestines, bulking stool, and promoting regularity.28 Psyllium may reduce absorption and effectiveness of many medications; it is important that patients seek pharmacist counseling before initiating a psyllium fiber regimen.

        Antispasmodics (e.g., loperamide) may help patients with IBS symptoms like cramping. Cholestyramine may help symptoms of diarrhea alone. Antacids (Maalox, Mylanta, Tums), H2RAs (e.g., famotidine), and PPIs (e.g., esomeprazole, lansoprazole, omeprazole) can improve gastritis or gastric reflux symptoms by reducing acid production.22 One study showed a correlation between dyspeptic symptoms and gastric bile salt; these patients may benefit from bile acid sequestrants.22 Patients should consult their gastroenterologist for recommended dosing of these drugs, as they may vary depending on clinical presentation and severity of symptoms.

        The Pharmacy Team’s Role

        Pharmacists and pharmacy technicians are integral members of the healthcare team. Pharmacists can educate patients about GBDs, the risk factors for their development, and how to mitigate them with a proper diet and exercise.

        Pharmacy technicians can help by directing patients in the right direction when looking for OTC antacids, fiber supplements, or anti-diarrheal agents. Many patients may not ask questions about OTC products before purchase. Pharmacy technicians are often the patients’ first point of contact in the pharmacy and should ask open-ended questions at the register before or during the transaction.

        Patients should use the products as directed by their gastroenterologists. Pharmacy technicians should refer patient questions relating to administration, dosing, adverse effects, and drug interactions to the pharmacist on duty. Consider possible scenarios that may arise in the pharmacy and how pharmacy technicians and pharmacists should approach them:

        • Mark is a pharmacy technician at XYZ Pharmacy. Jaclyn enters the pharmacy, approaches the pick-up window, and places several OTC items on the counter. She states she would like to pick up a prescription her doctor called in today. Mark retrieves Jaclyn’s prescription and notices it is for omeprazole 40mg. The items on the counter include Tums, famotidine 20mg, docusate sodium 100mg, and lansoprazole 30mg. Mark knows that omeprazole and lansoprazole are in the same drug class. What questions can Mark ask Jaclyn? Should Mark involve the pharmacist?
        • Jaclyn comes back to the pharmacy a week later to pick up a prescription for cholestyramine. She wants to know if she can take this with omeprazole and famotidine. Mark refers Jaclyn’s question to the pharmacist. How should the pharmacist respond to Jaclyn’s question and what counseling points are important to include?

        CONCLUSION

        Gallbladder diseases typically occur secondary to cholelithiasis. Most gallstone cases are asymptomatic, but some develop into symptomatic disease. Factors that may increase GBD risk include gender, age, family history, ethnicity, diet, and medical conditions. Surgical gallbladder removal is the most common treatment, but many nonsurgical alternatives exist when surgery is nonpreferred or contraindicated. Additionally, PCS can occur months to years after surgery and treatment should be directed based on specific diagnosis post-examination. Healthcare providers should collaborate to develop the best procedural and/or pharmaceutical treatment plan as each patient’s clinical presentation and symptoms will vary.

        The pharmacy team should take an active role in GBD management, especially following cholecystectomy. Pharmacy technicians should be wary when patients complain of abdominal pain or attempt to purchase multiple OTC products to treat their symptoms; they should relay specific disease- and drug-related questions to the pharmacist on duty. GBD is a common and highly manageable condition, and patients can live normal and healthy lives once symptoms are properly controlled and treated.

         

         

        Pharmacist Post Test (for viewing only)

        The Gall of it All: Gallbladder Disease
        26-034 Pharmacist Posttest

        After completing this continuing education activity, pharmacists will be able to
        • DESCRIBE the functions of the gallbladder and how it aids digestion
        • RECOGNIZE gallbladder disease based on various presentations
        • EXPLAIN gallstone prevalence, risk factors, and pathogenesis
        • DISCUSS treatment approaches for gallbladder disease and post-cholecystectomy management

        1. How do gallstones form?
        A. Fat soluble vitamin deficiency
        B. Gallbladder hypermotility
        C. Imbalances in bile components

        *

        2. Which of the following are risk factors for GBD?
        A. Female gender; high fat, high calorie, low fiber diet; and type 2 diabetes
        B. Female gender; low fat, high calorie, high fiber diet; and rapid weight loss
        C. Male gender; high fat, high calorie, low fiber diet; and type 2 diabetes

        *

        3. MB is a 44-year-old female who presents to the emergency department with severe RUQ pain and nausea. She states this is the third time this year that she has presented to the ED with these symptoms. MB is admitted and the hospitalist starts her on IV fluids, acetaminophen, and ketorolac. Which of the following interventions is most appropriate?
        A. MB should also receive meperidine to manage her pain
        B. MB should undergo cholecystectomy within 72 hours of admission
        C. MB is at high risk for infection and should be given IV cefazolin for prophylaxis

        *

        4. Gallstone recurrence is common with which of the following?
        A. Oral bile acid dissolution drugs
        B. Endoscopic retrograde cholangiopancreatography
        C. Asymptomatic cholelithiasis

        *

        5. Which of the following is FALSE about gallbladder removal surgery?
        A. Patients should have higher tolerability for foods they could not tolerate before surgery
        B. Patients should supplement with fat soluble vitamins post-cholecystectomy
        C. Up to 50% of patients may experience diarrhea following cholecystectomy

        *

        6. Why is diarrhea a common complication post-cholecystectomy?
        A. Overproduction of bile
        B. Vitamin deficiencies
        C. Altered biliary flow

        *

        7. Which of the following statements is TRUE regarding the use of oral bile acid dissolution agents?
        A. They can cause vitamin K and folate deficiencies
        B. Chenodiol is preferred in pregnant women due to its safer adverse effect profile
        C. Fewer than 10% of symptomatic patients are candidates for treatment

        *

        8. AP is a 37-year-old female, weighing 80 kg with symptomatic gallstones. She is not a candidate for laparoscopic cholecystectomy due to previous anesthesia intolerance. AP brings a prescription to the pharmacy for ursodiol 250 mg TID. How long will AP most likely need to take this medication?
        A. 3 to 6 weeks
        B. 6 months to 2 years
        C. 1 to 3 years

        *

        9. KM is a 42-year-old female whose gastroenterologist recommends she try psyllium husk twice daily for her chronic diarrhea post-cholecystectomy. She seems confused when you hand her Metamucil because she thought it was used for constipation. What should you tell KM?
        A. Psyllium husk treats diarrhea by binding bile acids in the gut and excreting them in the stool
        B. Psyllium husk treats diarrhea by soaking up excess water in the intestines to bulk the stool
        C. Psyllium husk treats diarrhea by increasing intestinal contractility

        *

        10. Which of the following is an appropriate counseling point for bile acid sequestrants?
        A. Their most common adverse effects are diarrhea and edema
        B. They are contraindicated in patients with uncontrolled bleeding disorders
        C. Take other oral medications at least 1 hour before or 4 hours after dose

        Pharmacy Technician Post Test (for viewing only)

        The Gall of it All: Gallbladder Disease
        26-034 Pharmacy Technician Posttest

        After completing this continuing education activity, pharmacy technicians will be able to
        • DESCRIBE the functions of the gallbladder and how it aids digestion.
        • EXPLAIN gallstone prevalence, risk factors, and pathogenesis.
        • LIST over the counter medications used often by patients with gallbladder disease and post-cholecystectomy.
        • IDENTIFY patient questions that need to be referred to a pharmacist.

        1. How do gallstones form?
        A. Fat soluble vitamin deficiency
        B. Gallbladder hypermotility
        C. Imbalances in bile components

        *

        2. Which of the following are risk factors for GBD?
        A. Female gender; high fat, high calorie, low fiber diet; and type 2 diabetes
        B. Female gender; low fat, high calorie, high fiber diet; and rapid weight loss
        C. Male gender; high fat, high calorie, low fiber diet; and type 2 diabetes

        *

        3. Gallstone recurrence is common with which of the following?
        A. Oral bile acid dissolution agents
        B. Endoscopic retrograde cholangiopancreatography
        C. Asymptomatic cholelithiasis

        *

        4. Which of the following may reduce the risk of developing gallstones?
        A. Statins
        B. Oral contraceptives
        C. Ketogenic diet

        *

        5. Why was the gallbladder more essential centuries ago?
        A. Humans consumed smaller meals containing less fat
        B. Humans consumed larger meals containing more fat
        C. Humans consumed meals containing more protein

        *

        6. What is cholelithiasis?
        A. Gallstones caused by bilirubin
        B. The presence of stones in the gallbladder
        C. The presence of gallstones in the cystic duct

        *

        7. Which of the following statements is TRUE regarding the use of oral bile acid dissolution agents?
        A. They can cause vitamin K and folate deficiencies
        B. Chenodiol is preferred in pregnant women due to its safer adverse effect profile
        C. Fewer than 10% of symptomatic patients are candidates for treatment

        *

        8. How does psyllium husk help patients with diarrhea?
        A. Psyllium husk treats diarrhea by binding bile acids in the gut and excreting them in the stool
        B. Psyllium husk treats diarrhea by soaking up excess water in the intestines to bulk the stool
        C. Psyllium husk treats diarrhea by increasing intestinal contractility

        *

        9. Which of the following patients should pharmacy technicians refer to a pharmacist?
        A. A patient holding a container of Metamucil and Fibercon fiber capsules and wants to know which contains psyllium
        B. A patient asking for help locating famotidine, which their gastroenterologist recommended for acid indigestion
        C. A patient who has failed several OTC therapies wants to know what to try for persistent diarrhea post-cholecystectomy

        *

        10. Which of the following statements is TRUE regarding OTC products for patients with GBD and/or PCS?
        A. Antispasmodics like loperamide may help patients’ gastritis symptoms
        B. Famotidine can relieve gastritis symptoms by reducing acid production
        C. Patients can take an antacid like omeprazole to calm IBS symptoms

        References

        Full List of References

        1. Division of General Surgery. History of Medicine: The Galling Gallbladder. Columbia University Irving Medical Center, New York, NY; 1999-2022. Accessed April 26, 2022. https://columbiasurgery.org/news/2015/06/11/history-medicine-galling-gallbladder
        2. Afamefuna S, Allen SN. Gallbladder disease: Pathophysiology, diagnosis, and treatment. US Pharm.2013;38(3):33-41. https://www.uspharmacist.com/article/gallbladder-disease-pathophysiology-diagnosis-and-treatment
        3. CholeS Study Group, West Midlands Research Collaborative, et al. Population‐based cohort study of outcomes following cholecystectomy for benign gallbladder diseases. [published correction appears in Br J Surg. 2018 Aug;105(9):1222]. Br J Surg. 2016;103(12):1704-1715. doi:10.1002/bjs.10287
        4. Jones MW, Small K, Kashyap S, Deppen JG. Physiology, Gallbladder. In: StatPearls. Treasure Island (FL): StatPearls Publishing; May 8, 2022.
        5. 5 surprising truths about the gallbladder. Surgical Consultants of Northern Virginia; Reston, VA. 2023. PatientPopInc. Accessed September 21, 2022. https://www.scnv.com/blog/5-surprising-truths-about-the-gallbladder
        6. De U. Evolution of cholecystectomy: A tribute to Carl August Langenbuch. Indian J Surg. 2004;66(2):97-100.
        7. Haelle T. 10 essential facts about your gallbladder. Everyday Health. August 15, 2015. Accessed September 21, 2022. https://www.everydayhealth.com/news/essential-facts-about-your-gallbladder/
        8. Beckingham IJ. Gallstones. Surgery (Oxford). 2020;38(8):453-462. doi:10.1016/j.mpsur.2020.06.002
        9. Di Ciaula A, Garruti G, Frühbeck G, et al. The role of diet in the pathogenesis of cholesterol gallstones. Curr Med Chem. 2019;26(19):3620-3638. doi:10.2174/0929867324666170530080636
        10. Ahmed A, Cheung RC, Keeffe EB. Management of gallstones and their complications. Am Fam Physician. 2000;61(6):1673-1688.
        11. Jones MW, Gnanapandithan K, Panneerselvam D, Ferguson T. Chronic Cholecystitis. In: StatPearls. Treasure Island, FL: StatPearls Publishing; October 24, 2022. Accessed March 29, 2023. https://www.ncbi.nlm.nih.gov/books/NBK470236/
        12. Di Ciaula A, Portincasa P. Recent advances in understanding and managing cholesterol gallstones. F1000Res. 2018;7:F1000 Faculty Rev-1529. doi:10.12688/f1000research.15505.1
        13. Abraham S, Rivero HG, Erlikh IV, Griffith LF, Kondamudi VK. Surgical and nonsurgical management of gallstones. Am Fam Physician. 2014;89(10):795-802.
        14. He L, Wang J, Ping F, et al. Association of glucagon-like peptide-1 receptor agonist use with risk of gallbladder and biliary diseasesA systematic review and meta-analysis of randomized clinical trialsJAMA Intern Med.2022;182(5):513–519. doi:10.1001/jamainternmed.2022.0338
        15. Yang M, Xia B, Lu Y, et al. Association between regular use of gastric acid suppressants and subsequent risk of cholelithiasis: A prospective cohort study of 0.47 million participants. Front Pharmacol. 2022;12:813587. Published 2022 Jan 28. doi:10.3389/fphar.2021.813587
        16. Al-Nowfal A, Al-Abed YA. Chronic biliary colic associated with ketamine abuse. Int Med Case Rep J. 2016;9:135-137. Published 2016 Jun 2. doi:10.2147/IMCRJ.S100648
        17. Pulkkinen J, Eskelinen M, Kiviniemi V, et al. Effect of statin use on outcome of symptomatic cholelithiasis: a case-control study. BMC Gastroenterol. 2014;14:119. Published 2014 Jul 3. doi:10.1186/1471-230X-14-119
        18. Walcher T, Haenle MM, Kron, M, et al. Vitamin C supplement use may protect against gallstones: An observational study on a randomly selected population. BMC Gastroenterol. 2009;9:74. doi:10.1186/1471-230X-9-74
        19. Nordestgaard AT, Stender S, Nordestgaard BG, et al. Coffee intake protects against symptomatic gallstone disease in the general population: a Mendelian randomization study. J Intern Med. 2020;287(1):42-53. doi:10.1111/joim.12970
        20. Mukkamalla SKR, Kashyap S, Recio-Boiles A, et al. Gallbladder Cancer. In: StatPearls. Treasure Island, FL: StatPearls Publishing; July 10, 2022. Accessed December 20, 2022. https://www.ncbi.nlm.nih.gov/books/NBK442002/
        21. Barazanchi AWH, MacFater WS, Rahiri JL, et al. Evidence-based management of pain after laparoscopic cholecystectomy: a PROSPECT review update. Br J Anaesth. 2018;121(4):787-803. doi:10.1016/j.bja.2018.06.023
        22. Zackria R, Lopez RA. Postcholecystectomy Syndrome. In: StatPearls. Treasure Island, FL: StatPearls Publishing; August 29, 2022. Accessed November 21, 2022. https://www.ncbi.nlm.nih.gov/books/NBK539902/
        23. Ursodeoxycholic Acid, Ursodiol. Clinical Pharmacology. New York, NY: Elsevier Inc.; 1960. Updated August 6, 2018. Accessed October 25, 2022. Available from: http://www.clinicalkey.com
        24. Chenodiol. Clinical Pharmacology. New York, NY: Elsevier Inc; 1960. Updated September, 29 2015. Accessed October 25, 2022. Available from: http://www.clinicalkey.com
        25. Bonis PA, Lamont JT. Approach to the adult with chronic diarrhea in resource-abundant settings. UpToDate. UpToDate Inc.; 1978-2022. Last Updated May 2, 2022. Accessed November 28, 2022. https://www.uptodate.com/contents/approach-to-the-adult-with-chronic-diarrhea-in-resource-abundant-settings
        26. Cholestyramine Resin. Lexicomp. UpToDate Inc.; 1978-2022. Updated November 25, 2022. Accessed November 29, 2022. Available from: https://online.lexi.com
        27. Colestipol. Lexicomp. UpToDate Inc., 1978-2022. Updated October 22, 2022. Accessed November 29, 2022. Available from: https://online.lexi.com
        28. Sruthi M. What does psyllium husk do? MedicineNet. Updated October 7, 2021. Accessed November 29, 2022. https://www.medicinenet.com/what_does_psyllium_husk_do/article.htm

         

         

        Updates in Hypertension Guidelines: Translating Evidence into Practice

        Learning Objectives

        After completing this continuing education activity, pharmacists will be able to

        • Recall key updates to pharmacologic treatment recommendations, including preferred first-line therapies
        • Compare new pharmacologic recommendations and their impact on therapy selection
        • Apply evidence-based strategies to optimize individualized patient care
        • Discuss the evolving blood pressure targets in recent hypertension guidelines and their implications for diverse patient populations

        After completing this continuing education activity, pharmacy technicians will be able to

        • Identify common antihypertensive medication classes and recent changes in therapeutic use
        • Recall workflow and counseling points that support pharmacist-led interventions in hypertension management
        • Discuss strategies to improve adherence, including refill synchronization, packaging solutions, and communication with the pharmacist and care team
        • Apply updated hypertension guideline recommendations to support workflow processes

           Release Date

          Release Date: June 15, 2026

          Expiration Date: June 15, 2029

          Course Fee

          FREE

          There is no funding for this CE.

          ACPE UANs

          Pharmacist: 0009-0000-26-031-H01-P

          Pharmacy Technician: 0009-0000-26-031-H01-T

          Session Codes

          Pharmacist: 26YC31-LFE42

          Pharmacy Technician: 26YC31-EFL24

          Accreditation Hours

          2.0 hours of CE

          Accreditation Statements

          The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-031-H01-P/T will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

           

          Disclosure of Discussions of Off-label and Investigational Drug Use

          The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

          Faculty

          Michael Vessicchio, PharmD

          Graeber's Pharmacy

          Meriden, CT

          Faculty Disclosure

          In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

          Michael Vessicchio, PharmD has no relationships with ineligible companies.

           

          ABSTRACT

          Hypertension remains the most prevalent modifiable risk factor for cardiovascular morbidity and mortality worldwide. New clinical trial evidence and evolving perspectives on cardiovascular risk assessment continue to shape treatment recommendations in a rapidly evolving landscape. The 2025 American Heart Association, American College of Cardiology, and American Society of Hypertension guideline update provides refined targets for blood pressure management, updated pharmacologic recommendations, greater emphasis on individualized patient care strategies, and lifestyle modifications. These updates are especially important for pharmacists and pharmacy technicians, who frequently serve as the most accessible healthcare professionals for patients managing chronic conditions. This continuing education activity reviews recent guideline changes, explores their clinical implications, and offers practical strategies to integrate them into pharmacy practice. Through case-based exploration, workflow applications, and safety considerations, learners will translate evidence into practice to optimize hypertension outcomes.

          CONTENT

          Content

          INTRODUCTION

          It’s a busy Monday at The Friendly Fill pharmacy. The pharmacy’s certified technician, Olivia, opens the door at 8 A.M. and three patients are waiting. Thomas “Call me Buddy” Thornton says he’s in a hurry because he needs to be at work by nine. Mrs. Lawrence, who walks with a cane, says she’s in no hurry and will sit in the waiting area. Ms. Vasquez slides in next to Mrs. Lawrence, saying, “Don’t you live in my neighborhood?” Olivia determines what each one needs or wants and tells pharmacist Travis, “Brace yourself! It’s already busy and it’s going to be a hypertension haven today!” Travis responds with, “So what’s new?”

          Hypertension continues to pose a critical public health challenge. Elevated blood pressure (BP) affects approximately 122 million adults in the United States (U.S.), nearly half of the adult population.1 Despite the availability of effective therapies, control rates remain suboptimal, with fewer than half of patients achieving recommended targets.2 Poor BP control contributes significantly to preventable cardiovascular morbidity and mortality, including myocardial infarction, stroke, heart failure, and chronic kidney disease (CKD) progression.3

          Clinical guidelines are essential tools to translate emerging research into actionable practice standards. The 2025 American Heart Association, American College of Cardiology, and American Society of Hypertension (AHA/ACC/ASH) guideline update reflects ongoing reassessment of evidence, integration of trial data, and refinement of treatment algorithms to address persistent gaps in care.4 For pharmacists and pharmacy technicians, understanding these updates is vital not only for accurate dispensing and counseling but also to improve patient adherence and safety at every stage of therapy.

          By reinforcing this activity’s objectives, pharmacists and technicians can strengthen their ability to detect medication-related problems, identify safety concerns, and improve long-term patient outcomes.

           

          BURDEN OF HYPERTENSION AND RATIONALE FOR FREQUENT UPDATES

          Hypertension remains the leading cause of global disease burden, estimated to affect more than 1.4 billion individuals worldwide.5 As mentioned, nearly half of the adults in the U.S are living with hypertension, with disproportionately higher prevalence among Black adults and individuals from socioeconomically disadvantaged backgrounds.6 The financial burden is equally substantial, with direct healthcare costs and productivity losses exceeding $130 billion annually in the U.S alone, and estimated to continue increasing.7

          The epidemiology of hypertension reveals two concerning trends. First, prevalence increases with age, affecting more than 75% of adults older than 65 years.4 Second, awareness and control rates plateaued or declined over the past decade, with a substantial disparity among older adults, women, and non-Hispanic Black adults.8 These realities highlight the need for renewed strategies to drive earlier diagnosis, improve adherence, and address structural health inequities.

           

          Guidelines Change Frequently

          Guideline committees such as the AHA/ACC/ASH and international bodies such as the European Society of Hypertension (ESH) or International Society of Hypertension (ISH) frequently update recommendations for several reasons9:

          • Evolving trial data: Landmark studies such as the Systolic Blood Pressure Intervention Trial (SPRINT) demonstrated the benefits of more intensive blood pressure lowering, shifting treatment targets.
          • Emerging populations: New evidence informs management for subgroups such as older adults, patients with CKD, and individuals with diabetes.
          • Medication landscape: The introduction of fixed-dose combinations, new safety signals, and expanded generics change therapeutic decision-making.
          • Health system priorities: Guidelines increasingly emphasize team-based care and health equity to close persistent treatment gaps.

          Pharmacists and technicians must stay current, as guideline recommendations directly affect drug selection, dispensing patterns, insurance coverage, and patient counseling.

           

          Pharmacy Team Contributions in Hypertension Care

          Pharmacists remain integral to managing hypertension, from initiating therapy in collaborative practice agreements to monitoring adherence and managing adverse effects. Meta-analyses consistently demonstrate that pharmacist-led interventions significantly reduce systolic blood pressure and improve the likelihood of achieving guideline targets.10-12

          Technicians, while not prescribers, provide critical support in ensuring accurate dispensing, preventing medication errors, and identifying red flags. Examples include13,14

          • Detecting look-alike/sound-alike (LASA) medications such as hydralazine and hydroxyzine
          • Identifying inappropriate duplication (e.g., patient receiving two ACE inhibitors (ACEi) from different prescribers)
          • Recognizing over-the-counter (OTC) or complementary products (e.g., licorice, decongestants) that can worsen blood pressure
          • Referring patients to pharmacists when they report elevated readings during in-pharmacy screenings

          Together, pharmacists and technicians contribute to earlier intervention, better adherence, and safer therapy.

          Given the 2025 update and persistent challenges in hypertension care, it is essential that pharmacy professionals translate guideline recommendations into practical workflows. This is the first major update provided by the ACC/AHA in almost a decade. Its importance cannot be stressed enough with the rise in morbidity and mortality in hypertensive patients.

           

          PAUSE AND PONDER: What are the key reasons that guideline committees update hypertension targets more frequently than in the past? What causes delays?

           

          EVOLVING BLOOD PRESSURE TARGETS

          For decades, the definition and treatment thresholds for hypertension have been dynamic. The 2003 Joint National Committee on Prevention, Detection, Evaluation, and Treatment of High Blood Pressure 7 guidelines classified hypertension as blood pressure at or exceeding 140/90 mmHg.15,16 However, the 2017 AHA/ACC guidelines lowered the BP threshold to at or exceeding 130/80 mmHg, a shift driven by data showing that cardiovascular risk begins at levels previously labeled as “prehypertension.”3

           

          Table 1. Current Blood Pressure Classifications4

          Category Systolic BP (mm Hg) Diastolic BP (mm Hg)
          Normal <120 <80
          Elevated 120–129 <80
          Stage 1 Hypertension 130–139 80–89
          Stage 2 Hypertension ≥140 ≥90

           

          The 2025 AHA/ACC/ASH update reaffirms the upper threshold of 130/80 mmHg for most adults, while offering nuanced considerations for patient subgroups.4 European and international guidelines sometimes recommend slightly higher thresholds, but the global consensus increasingly supports earlier intervention and tighter control in high-risk groups.16,17 Most clinicians in the U.S. adhere to the AHA/ACC/ASH guidelines but it is important to be aware that the European guidelines exist.

           

          Current Target Recommendations

          The 2025 AHA/ACC/ASH update emphasizes risk-based, individualized targets rather than a uniform cutoff. Table 1 summarizes population-specific blood pressure targets and key considerations.

          The updated AHA/ACC hypertension guideline emphasizes a shift toward earlier, risk-based, and more individualized care. The PREVENT risk calculator is now central to guiding treatment decisions, replacing prior models and improving risk prediction across diverse populations. A blood pressure target of <130/80 mmHg is recommended for most adults, with pharmacologic therapy initiated based on both BP level and cardiovascular risk. The guideline supports earlier use of combination therapy when appropriate while maintaining thiazide diuretics, ACEis or ARBs, and calcium channel blockers as first-line agents. Additional updates include expanded screening for albuminuria and primary aldosteronism, greater emphasis on standardized and home blood pressure monitoring, reinforcement of team-based care, and continued prioritization of lifestyle interventions.

           

          Table 2. Blood Pressure Targets by Population (Adapted from 2025 AHA/ACC/ASH Guidelines)

          Population Recommended Target Special Considerations
          General adults (<65 yrs) <130/80 mmHg If tolerated, emphasize lifestyle + pharmacologic therapy
          Older adults (≥65 yrs) SBP <130 mmHg Watch for orthostatic hypotension, frailty
          Diabetes <130/80 mmHg Prioritize ACEi/ARB if albuminuria present
          CKD <130/80 mmHg Individualize, avoid overly aggressive lowering if symptomatic
          CCD <130/80 mmHg Beta-blocker and ACEi/ARB preferred first line for compelling indications
          Pregnancy <140/90 mmHg Labetalol, nifedipine, methyldopa; avoid ACEi/ARB
          ABBREVIATIONS; ACEi = angiotensin-converting enzyme inhibitors; ARB = angiotensin II receptor blockers; CCD = chronic coronary disease; CKD = chronic kidney disease; SBP = systolic blood pressure

           

          The updated guideline places greater emphasis on risk-based, individualized treatment decisions, making the PREVENT risk calculator an essential tool in clinical practice. Unlike prior risk assessment models, PREVENT incorporates a broader range of variables to improve cardiovascular risk prediction across diverse populations. This enhanced stratification allows clinicians to better align patients blood pressure goals and pharmacologic therapy with a patient’s overall cardiovascular risk profile. Familiarity with the PREVENT calculator is critical, as its integration represents a meaningful shift in how hypertension management is approached in the current update.

           

          Key Trial Evidence

          SPRINT, published in 2015, was a large multicenter, randomized controlled study designed to evaluate whether more intensive SBP control would improve cardiovascular outcomes compared with standard treatment targets.18 The trial enrolled 9,361 adults aged 50 years or older with baseline SBP between 130 and 180 mmHg and at least one additional cardiovascular risk factor. These included clinical or subclinical cardiovascular disease (excluding prior stroke), CKD with an eGFR of 20 to 59 mL/min/1.73 m², a Framingham 10-year cardiovascular risk of 15% or greater, or age 75 years and older. Individuals with diabetes, previous stroke, symptomatic heart failure or reduced ejection fraction, polycystic kidney disease, or those residing in nursing facilities were excluded.18

          These researchers assigned participants to either an intensive treatment strategy targeting SBP less than 120 mmHg or a standard treatment target of less than 140 mmHg.18 Achieving the intensive target required an average of 2.8 antihypertensive medications, while the standard group required 1.8 drugs. The treatment algorithm emphasized the use of thiazide-type diuretics, particularly chlorthalidone, with ACEi or ARBs, CCBs such as amlodipine, and beta-blockers (BB) or loop diuretics when appropriate.18

          The primary outcome (the most important question the researchers are trying to answer) was a composite of myocardial infarction, acute coronary syndrome, stroke, acute decompensated heart failure, or cardiovascular death.18 Intensive therapy resulted in a significant reduction in the primary composite outcome, with a 25% relative risk reduction, and a 27% reduction in all-cause mortality compared with the standard control group. These benefits were consistent across higher-risk subgroups, including adults aged 75 years and older. However, intensive control was associated with increased risks of hypotension, syncope, electrolyte abnormalities, and acute kidney injury, although fall rates did not increase. SPRINT's implications are highly relevant to contemporary practice; intensive outpatient control can provide meaningful cardiovascular benefit in appropriately selected and closely monitored patients. Achieving SPRINT-level targets in inpatient settings is more challenging and may pose added safety concerns due to acute illness, fluid shifts, and frequent medication adjustments. As a result, current recommendations emphasize individualized BP goals and cautious titration, especially in older adults and those with CKD.18

          The Action to Control Cardiovascular Risk in Diabetes Blood Pressure Trial (ACCORD BP), published in 2010, was a major randomized controlled study designed to determine whether intensive systolic BP control would provide additional cardiovascular benefit in adults with type 2 diabetes.19 The trial enrolled 4,733 participants with diabetes who were at high cardiovascular risk, including individuals with existing cardiovascular disease or multiple risk factors. Researchers assigned participants to either an intensive BP target of less than 120 mmHg or a standard target of less than 140 mmHg. Achieving the intensive goal required an average of three or more antihypertensive medications, commonly including ACEi or ARBs, thiazide diuretics, BBs, and CCBs. Over a median follow-up of 4.7 years, intensive therapy successfully lowered mean SBP levels but did not significantly reduce the primary composite cardiovascular outcome (nonfatal myocardial infarction, nonfatal stroke, and cardiovascular death). There was, however, a modest but statistically significant reduction in stroke risk, which remained a secondary outcome benefit.19

          Intensive treatment was associated with higher rates of serious adverse events, including hypotension, syncope, bradycardia, hyperkalemia, and elevations in serum creatinine.19 Compared with the SPRINT population, ACCORD BP differed in that all participants had type 2 diabetes, a factor believed to influence vascular responsiveness and cardiovascular risk profiles. The ACCORD BP findings contributed to more nuanced guideline recommendations, demonstrating that aggressive systolic BP targets below 120 mmHg may not yield broad cardiovascular benefits in patients with diabetes.17,19 As a result, prescribers should individualize BP goals in this population based on patient characteristics, comorbidity burden, tolerability, and risk of adverse events

          The 2021 Kidney Disease | Improving Global Outcomes (KDIGO) Clinical Practice Guideline for the Management of Blood Pressure in Chronic Kidney Disease provided updated, evidence-based recommendations emphasizing more intensive systolic BP control for adults with CKD not receiving dialysis.21 KDIGO recommended targeting a standardized office systolic BP of less than 120 mmHg for most patients with CKD, based largely on findings from SPRINT, including its CKD subgroup. The guideline underscored the use of standardized BP measurement techniques, noting that nonstandardized readings, like incorrect cuff size or the patient in improper position, could lead to overtreatment and increased risk of adverse events.

          KDIGO continued to support the use of renin–angiotensin system inhibitors, such as ACEIs or ARBs, as first-line therapy for patients with CKD and albuminuria due to their proven renal and cardiovascular benefits. It recommends adding additional medications, including thiazide-type diuretics, CCBs, and BBs, as needed to reach target BP based on individual patient characteristics and comorbidities.

          The guideline emphasized lifestyle interventions for all patients with CKD, including sodium restriction to less than 2 grams per day, regular physical activity, weight optimization, and moderation of alcohol intake. Importantly, KDIGO highlighted the need for careful consideration in frail or elderly patients, those at high risk of falls or orthostatic hypotension, and individuals with advanced CKD where volume status and electrolyte abnormalities may complicate aggressive BP management. Overall, the 2021 KDIGO guideline reinforced the value of tighter BP control to reduce cardiovascular events in CKD while stressing individualized treatment goals, standardized measurement, and vigilant monitoring for potential harms.21

           

          Technician Perspective: BP Measurement Accuracy

          Pharmacy technicians often help patients to measure their BP or guide their use of automated devices. Inaccurate readings may lead to inappropriate treatment changes. Key considerations include cuff size, patient positioning, and device selection. Using the wrong cuff can alter systolic readings by up to 10 mmHg. Crossing legs, talking, or failing to support the patients back/arm can falsely elevate readings. Technicians should recognize that wrist or finger monitors are less reliable than upper-arm devices. Educating patients on proper technique ensures that pharmacists and prescribers base decisions on accurate data.22

           

          Health Equity and Population Disparities

          The updated guideline places a stronger emphasis on health equity, particularly in addressing the disproportionate burden of hypertension among Black adults. Unlike prior recommendations, race-based treatment algorithms have been removed, and management is now guided by individualized risk assessment using the race-neutral PREVENT calculator. The guideline recognizes that Black populations experience earlier onset, higher prevalence, and lower rates of blood pressure control, driven in part by social determinants of health and structural inequities. As a result, clinicians are encouraged to incorporate social context into treatment decisions and to utilize team-based, community-engaged strategies to improve outcomes and reduce disparities. Socioeconomic factors also affect control. Patients with limited access to healthcare often delay diagnosis and treatment.23 Pharmacists and technicians can bridge gaps by offering screenings, counseling, and referral.

          Cost remains one of the most significant barriers to optimal hypertension care, particularly for low income or uninsured patients, who may not be able to afford the out-of-pocket cost. Even when generic options are available, the cumulative cost of antihypertensive medications, office visits, laboratory monitoring, and transportation can be prohibitive. Out-of-pocket expenses often compete with other essential needs such as food, housing, and childcare, leading to medication underuse or discontinuation. Studies consistently demonstrate that patients with limited financial resources are less likely to achieve target BP levels, and cost-related nonadherence directly contributes to worse cardiovascular outcomes.23,24

          Hypertension does not affect all populations equally.23 Beyond race and ethnicity, geography, socioeconomic status, education, and access to healthcare drive disparities. Rural communities often face reduced access to primary care providers and specialists, resulting in delayed diagnosis and fewer opportunities for BP monitoring or adjustment of therapy. Urban populations may live closer to healthcare resources but face their own challenges, including limited access to safe spaces for physical activity, higher exposure to environmental stressors, and greater difficulty affording fresh, healthy food.23 Both contexts underscore the reality that where patients live significantly impacts their ability to manage chronic conditions.

          Health literacy is another key factor in BP control. Patients with limited understanding of hypertension may underestimate its risks, fail to recognize the importance of daily adherence, or misinterpret instructions on medication labels.24 Cultural differences and language barriers can further complicate communication, or when educational materials are not tailored to their needs.

          Pharmacists and technicians can contribute greatly to narrowing these gaps. By using plain language, simplified graphics, or teach-back methods, pharmacy teams can reinforce understanding and empower patients to take ownership of their health. Pharmacists can collaborate with interpreters and community health workers to identify relevant social and cultural factors and provide culturally competent care. Pharmacy technicians, who are often the first point of contact for patients, are well positioned to identify communication barriers and recognize when patients appear confused, disengaged, or overwhelmed. Technicians can then refer these patients to the pharmacist for additional counseling and support.25

          Community outreach also offers opportunities to address disparities outside the pharmacy's walls. BP screening events at churches, schools, and community centers allow pharmacists and technicians to meet patients where they are, building trust in populations that may have historical skepticism toward healthcare institutions.25 These efforts, although often requiring additional time and resources, can strengthen relationships, improve early detection, and ultimately reduce long-standing inequities in hypertension care.

          By acknowledging and responding to these layers of disparity, pharmacy teams expand their contribution beyond medication dispensing. They become advocates for equitable care, working to ensure that the benefits of updated hypertension guidelines reach all patients, regardless of background or circumstance. Some practical takeaways for pharmacy teams include:

          • Strive for less than 130/80 mmHg in most patients, but tailor goals based on age, comorbidities, and tolerance.
          • Reinforce accurate measurement and patient self-monitoring.
          • Use technician touchpoints (register, OTC aisles, refill calls) to identify patients with uncontrolled BP or medication-related problems.
          • Consider social determinants of health when counseling patients and refer for community resources if needed.

           

          PAUSE AND PONDER: When considering initial therapy for a patient with diabetes and hypertension, which classes of antihypertensives are prioritized, and why?

           

          Lifestyle Modification: Foundational Therapy

          Nonpharmacologic strategies remain first-line for stage 1 hypertension and are always recommended alongside medication. Pharmacists and technicians can make valuable contributions in guiding patients to realistic modifications to their daily routine.

          Major recommendations include4,20

          • The Dietary Approaches to Stop Hypertension or DASH diet: This diet is high in fruits, vegetables, and low-fat dairy, reduced saturated fat.
          • Sodium restriction: Aim for less than 1,500–2,300 mg/day (1/4 -1/2 tsp)
          • Weight loss: Patients generally experience a 1 mmHg reduction per kg (2.2 lbs) lost.
          • Physical activity: Targeting at least 150 minutes/week of moderate activity is best.
          • Alcohol moderation: Patients should aim for two or fewer drinks/day in men and fewer than three drinks/day in women. (Standard drink is approximately 12 oz beer, 5 oz wine, or 1.5 oz spirits.)
          • Tobacco cessation: Eliminating tobacco reduces cardiovascular risk overall, though not directly antihypertensive.

           

          UPDATED PHARMACOLOGIC RECOMMENDATIONS

          Pharmacologic therapy remains the cornerstone of hypertension management when lifestyle interventions alone fail to achieve BP goals. The 2025 AHA/ACC/ASH update continues to endorse four primary classes of antihypertensive drugs as first-line options4:

          1. Thiazide diuretics
          2. ACEis
          3. ARBs
          4. CCBs

          BBs are not considered first-line except in specific populations. Centrally acting medications, direct vasodilators, and alpha-blockers are relegated to adjunctive roles due to safety and tolerability concerns.4 Table 3 outlines the key pharmacologic classes further.

           

          Table 3. Pharmacologic Classes in Hypertension (Adapted from 2025 AHA/ACC/ASH Guidelines)
          Class Example Agents Pharmacist Pearls Technician Notes
          Thiazide diuretics HCTZ, chlorthalidone, indapamide Chlorthalidone preferred for potency and duration Look-alike risk: HCTZ vs hydralazine
          ACEi Lisinopril, enalapril, benazepril Avoid in pregnancy; monitor for cough, angioedema, hyperkalemia Sound-alike: lisinopril vs lamictal
          ARBs Losartan, valsartan, olmesartan Similar efficacy to ACEIs; fewer adverse effects Patient confusion: losartan vs loratadine
          CCBs (DHP) Amlodipine, nifedipine ER Useful in Black adults and elderly; risk of edema Confusion: nifedipine vs nicardipine
          CCBs (non-DHP) Verapamil, diltiazem Use in arrhythmias; avoid in HFrEF Always double check ER vs IR formulations
          Beta-blockers Metoprolol, carvedilol, atenolol Use in CAD, HFrEF, arrhythmias Watch for mix-ups: metoprolol tartrate vs succinate
          Other agents Hydralazine, clonidine, minoxidil Adjunct only; significant adverse effects Clonidine patches: monitor removal/application dates
          ABBREVIATIONS: ACEI = angiotensin-converting enzyme inhibitors; ARB = angiotensin II receptor blockers; CCB = calcium channel blocker; DHP = dihydropyridine; non-DHP = nondihydropyridine; CAD = coronary artery disease; HFrEF = heart failure with reduced ejection fraction; ER = extended-release; IR = immediate-release; HCTZ = hydrochlorothiazide

           

          Initial Therapy

          The 2025 AHA/ACC/ASH guideline recommends antihypertensive medication for all adults with average BP of 140/90 mmHg or higher and for selected adults with BP of 130/80 mmHg or higher who have clinical cardiovascular disease, prior stroke, diabetes, CKD, or a 10-year PREVENT risk of 7.5% or greater. Adults with stage 1 hypertension who have no clinical cardiovascular disease and a PREVENT risk below 7.5% should begin with lifestyle modification alone, with medication added if BP remains at least 130/80 mm Hg after 3 to 6 months. For stage 2 hypertension, the guideline recommends initiating 2 first-line agents of different classes, preferably as a single-pill combination to improve adherence and accelerate BP control.

           

          Combination Therapy

          For patients with stage 1 hypertension, monotherapy remains appropriate when pharmacologic treatment is indicated (elevated PREVENT risk or comorbid conditions). However, the guideline reinforces that timely escalation to combination therapy should occur if BP targets are not achieved, rather than prolonged titration of a single agent.4

          The 2025 AHA/ACC/ASH hypertension guideline places significantly greater emphasis on early combination therapy for patients with stage 2 hypertension. This is evident by the recommendation of routine use of 2 first-line antihypertensive agents of different classes at treatment initiation for most patients, particularly when BP is ≥20/10 mmHg above target.4

          Importantly, the guideline now prioritizes single-pill, fixed-dose combination therapy over prescribing separate agents. This shift reflects accumulating evidence that fixed dose combinations improve medication adherence, persistence, and speed of blood pressure control, all of which translate to better cardiovascular outcomes.4

          Pharmacists can help patients weigh risks and benefits, particularly when navigating adverse effects that could reduce adherence (e.g., cough with ACEis, edema with amlodipine, or diuretic-induced electrolyte disturbances). Technicians enhance this process by recognizing early refill gaps or frequent OTC purchases (e.g., NSAIDs) that may worsen BP control.

          At The Friendly Fill Pharmacy, technician Olivia is chatting with Buddy Thornton, a 48-year-old man, who is waiting for a refill for lisinopril 20 mg as she takes his blood pressure. He mentions persistent headaches. Olivia recalls seeing him purchase ibuprofen frequently. She slips Travis a piece of paper with the BP reading (145/119), and Travis raises his eyebrows. When reviewing Buddy’s profile, he sees that Buddy’s lisinopril is his only antihypertensive. Travis reviews Buddy’s BP log (Buddy keeps it on his phone), showing persistent readings of roughly 150/95 mmHg. Travis also notes an amlodipine prescription that was picked up once over a year ago but never refilled. Travis counsels Buddy on avoiding frequent use of NSAIDs, discusses combination therapy, and coordinates with his prescriber to add a diuretic (Travis learns Buddy experienced significant edema while on amlodipine). The technician’s vigilance prevented a missed opportunity.

           

          SPECIAL POPULATIONS

          Diabetes Mellitus

          Patients with diabetes represent a special population in hypertension management because chronic hyperglycemia accelerates microvascular and macrovascular damage, making them particularly vulnerable to renal and cardiovascular complications. The updated guideline emphasizes a risk-based approach using the PREVENT calculator to guide treatment intensity. ACEis and ARBs are preferred because they reduce intraglomerular pressure, lower albuminuria, and slow the progression of diabetic nephropathy when a patient also has CKD. This renal protection is supported by extensive evidence demonstrating reduced proteinuria and improved long-term kidney outcomes with renin–angiotensin system blockade.26 When additional therapy is needed, thiazide diuretics or CCBs are effective second-line options but if CKD isn’t present all are deemed equally efficacious.

           

          Chronic Kidney Disease

          In patients with CKD, hypertension both contributes to and results from kidney dysfunction, creating a cycle of progressive decline. ACEis and ARBs are foundational therapies in this population because they reduce proteinuria and slow structural kidney damage through efferent arteriolar vasodilation (widening the small blood vessels that carry blood away from the kidneys). However, dual blockade with an ACEi and ARB is contraindicated because studies such as the Ongoing Telmisartan Alone and in Combination with Ramipril Global Endpoint Trial (ONTARGET) have demonstrated higher rates of kidney injury, hyperkalemia, and hypotension without added renal benefit.27 Thiazide diuretics are thought to become less effective as CKD progresses and eGFR falls below 30 mL/min, prompting a transition to loop diuretics (furosemide, bumetanide) for adequate volume control. However, recent evidence is beginning to potentially change this viewpoint despite more studies being needed.28 These pharmacologic considerations highlight the importance of individualized therapy based on kidney function, electrolyte profile, and risk of adverse outcomes.

          Back at the Friendly Fill Pharmacy, Mrs. Lawrence, a 62-year-old Black woman with type 2 diabetes and stage 2 CKD (eGFR 58 mL/min), is still chatting with Ms. Vasquez but gives technician Olivia her blood pressure log for Travis to see. She is taking HCTZ and amlodipine and is 100% adherent. Travis sees that her current medications include amlodipine 10 mg daily and hydrochlorothiazide 25 mg daily. Her average home BP readings are 156/92 mmHg. Recent labs show persistent microalbuminuria. At pickup, Olivia notes that Mrs. Lawrence refills her medication routinely, but Olivia hears Mrs. Lawrence tell Mrs. Vasquez that she “adds salt to almost everything” because food tastes bland otherwise. She wonders aloud if that’s why her ankles swell. Meanwhile, Travis sees that this patient has three related issues addressed by the guideline update: (1) BP more than 20/10 mmHg above target, and thus uncontrolled, (2) diabetes, and (3) albuminuria. He asks her if it’s OK to call her prescriber, and she says, “Fine, fine, go ahead…” and resumes her chat. Travis explains his concerns to the prescriber and suggests adding an ACE inhibitor or ARB to reduce intraglomerular pressure and provide renal protection. He also asks the prescriber to assess Mrs. Lawrence for CCB-related peripheral swelling or volume status concerns at her next visit.

          When he counsels Mrs. Lawrence, Travis explains why he called the prescriber. He also tells her that liberal use of salt may be contributing to increased fluid in her circulation (a patient-friendly way to say “volume expansion”) and poor BP control. He says, “Sadly, people of your ethnicity tend to be more salt-sensitive than other patients. We know that the most you should use is 1,500 to 2,300 mg per day—that’s about one quarter to one half teaspoon.” Olivia reinforces lifestyle messaging during prescription pickup.

           

          Pregnancy

          Management of these patients balances maternal risk reduction and fetal safety. Patients within the severe-range (systolic ≥160 or diastolic ≥110 mmHg) should be treated promptly. Patients with persistent readings ≥140/90 mm Hg should be considered for treatment based on maternal risk. First-line agents in pregnancy include labetalol, long-acting nifedipine, and methyldopa, while ACE inhibitors and ARBs are contraindicated because of fetal toxicity. Care should include fetal growth monitoring, assessment of maternal end-organ function, close coordination with obstetrics, and a clear plan for postpartum follow-up.4

           

          Post Partum Hypertension

          Blood pressure often changes in the first six weeks after delivery, and women with chronic or pregnancy-related hypertension require continued monitoring and management. Check blood pressure frequently in the first 72 hours and arrange early outpatient follow up through six to twelve weeks. Continue or adjust antihypertensive therapy as needed with preferred drugs that are safe for breastfeeding such as labetalol and nifedipine. Enalapril or captopril can be used with counseling about lactation. Watch for delayed onset postpartum preeclampsia up to twelve weeks post-birth and give clear discharge instructions and a plan for follow up.4

           

          Elderly

          Effective prevention and treatment of hypertension across midlife and later life reduces the risk of cognitive decline and vascular dementia. Older adults require special consideration because age-related changes present additional challenges. This includes progressive arterial stiffness, reduced renal function, and an impaired ability to adjust BP when changing positions, resulting in an increase to both their susceptibility to hypertension and their vulnerability to treatment-related adverse effects. Initiating therapy at low doses and titrating gradually is essential to minimize orthostatic hypotension, dizziness, electrolyte disturbances, and falls. Evidence suggests that intensive BP lowering may reduce cardiovascular events in older adults, but healthcare providers must weigh these benefits against frailty and fall risk, as highlighted by contemporary trials and geriatric hypertension experts.29

           

          Secondary Stroke Prevention

          Controlling BP after an ischemic stroke or a transient ischemic attack is proven to reduce the chance of another stroke. Aim for a blood pressure near 130 over 80 mmHg if the patient tolerates it. Start or increase BP medicines as part of the secondary prevention plan. Choose drugs that fit the patient’s other conditions, for example, ACEis, ARBs, and thiazide diuretics which have shown benefit in secondary stroke prevention in RCTs. CCBs have limited data in stroke prevention but can still be used if the patient requires additional control. The care team should monitor for low blood pressure and signs of poor brain perfusion in patients with large vessel disease or a recent large infarct. Work with neurology to set the timing and targets after the acute phase.4

           

          Black Adults

          Black adults experience a disproportionate burden of hypertension, including earlier onset, higher prevalence, and lower rates of blood pressure control. The 2025 guideline removes race-based treatment recommendations and instead emphasizes individualized, risk-based care using the PREVENT calculator. Antihypertensive therapy should be selected based on comorbid conditions, cardiovascular risk, and patient-specific factors rather than race alone. The guideline also highlights the critical role of social determinants of health, including access to care, medication affordability, and culturally competent education, in driving disparities. Addressing these factors through team-based and patient-centered care is essential to improving outcomes. Combination therapy is often required due to the high prevalence of salt-sensitive hypertension, but treatment selection should remain individualized.

           

          Resistant Hypertension

          Resistant hypertension is BP that remains uncontrolled despite the use of three antihypertensive medications, including a diuretic, at optimal doses. Patients with resistant hypertension represent a clinically complex population because they often have underlying physiologic contributors such as excess aldosterone, renal disease, or sympathetic overactivity, a state in which the patient’s “fight or flight” response is overreactive.28 Spironolactone has proven to be an effective fourth-line agent due to its ability to antagonize aldosterone, a key driver of resistant hypertension, as demonstrated in the Prevention And Treatment of Hypertension With Algorithm-based therapy-2 trial (PATHWAY-2)30

          Evaluation for secondary causes of hypertension is a critical component of managing apparent resistant hypertension. The guideline recommends a systematic workup for conditions such as primary aldosteronism, renal parenchymal disease, renovascular disease, and obstructive sleep apnea. Early identification and treatment of these conditions can substantially improve blood pressure control. Referral to a specialist is appropriate when a secondary cause is suspected or when hypertension remains uncontrolled despite optimized therapy.4

          Clinicians should optimize the core antihypertensive regimen before escalation. This includes ensuring use of a long-acting thiazide-like diuretic (chlorthalidone or indapamide) and adding a mineralocorticoid receptor antagonist when blood pressure remains uncontrolled on standard triple therapy. When using mineralocorticoid receptor antagonists, careful monitoring of kidney function and serum potassium is essential.4

          The guideline does not recommend routine use of loop diuretics solely to offset potassium-sparing effects. However, loop diuretics may be appropriate in patients with reduced kidney function or volume overload, where thiazide-type diuretics are less effective and additional control is needed.4

           

          Pharmacist Perspective

          Pharmacists can take four steps to optimize care:

          • Assess for secondary causes or adherence issues before intensifying therapy.
          • Counsel patients on adverse effects (e.g., cough with ACEis, edema with amlodipine).
          • Encourage home BP monitoring and medication synchronization.
          • Evaluate drug–drug interactions (e.g., ACEi/ARB with potassium-sparing diuretics).

           

          Technician Perspective

          Technicians frequently encounter dispensing and OTC-related issues that can affect hypertension management:

          • Dispensing errors: Look-alike or sound-alike errors (e.g., HCTZ and hydralazine, losartan and loratadine) are more common than they should be.
          • Formulation confusion: Metoprolol tartrate vs succinate (short- vs long-acting).
          • OTC interactions: nonsteroidal anti-inflammatory drugs (NSAIDs), decongestants (pseudoephedrine, phenylephrine), and herbal products like ginseng or licorice can raise BP.
          • Refill management: Missed refills may indicate poor adherence; technicians can flag for pharmacist follow-up.

          By recognizing these issues and starting a discussion with patients or pharmacists, technicians strengthen the pharmacist’s ability to provide comprehensive care.

           

          PAUSE AND PONDER: How can technicians help identify potential errors when dispensing antihypertensive therapy, and how does this support patient safety?

           

          Individualized Patient Care Strategies

          Hypertension is not a one-size-fits-all condition. Two patients may share the same BP readings but differ in cardiovascular risk, comorbidities, socioeconomic factors, and treatment preferences. The 2025 AHA/ACC/ASH update underscores tailoring management to the individual to improve both safety and adherence.4 Pharmacists and technicians serve integral functions in implementing this approach within the pharmacy setting.

           

          Medication Adherence and Persistence

          Up to 50% of patients discontinue their antihypertensive medications within the first year of treatment, a trend strongly linked to poor BP control and increased cardiovascular risk.31 Several factors contribute to declining adherence, including bothersome adverse effects, complex medication regimens, high out-of-pocket costs, and limited understanding of the long-term risks associated with uncontrolled hypertension. Many patients also struggle to recognize the importance of daily adherence because hypertension is largely asymptomatic, making the benefits of therapy feel abstract or distant compared with the immediate inconvenience of taking medications.31

          Pharmacists can help identify barriers and improve patient adherence. Medication synchronization programs can simplify refill schedules and reduce gaps in therapy by aligning all prescriptions to a single pickup date.32,33 Pharmacists can also counsel patients on managing expected adverse effects, such as peripheral edema from amlodipine, offering reassurance, recommending mitigation strategies, or adjusting therapy in collaboration with prescribers. Motivational interviewing techniques allow pharmacists to explore patient beliefs, correct misconceptions, and support patients in developing intrinsic motivation to their own care.

          Pharmacy technicians also make meaningful contributions to adherence efforts. As the team members most frequently interacting with patients at the counter or on the phone, technicians are often the first to notice patterns such as delayed refills, missed pickups, or patient comments indicating confusion or dissatisfaction. They can bring these issues to the pharmacist’s attention for timely intervention. Technicians also assist patients with navigating copay assistance programs if the patient requires certain brand name medications, identifying lower-cost generic options, and coordinating insurance processes, all of which can reduce financial barriers and support sustained adherence. Together, pharmacists and technicians form an integrated support system that helps patients overcome obstacles, understand their therapy, and stay engaged in long-term hypertension management.

          Olivia and Travis know about issues related to nonadherence; they see nonadherence often. Mrs. Vasquez is at The Friendly Fill Pharmacy today, and this 60-year-old woman is picking up her lisinopril and HCTZ refills three weeks late. Olivia notices the delay and alerts Travis, who speaks with Ms. Vasquez and discovers that she has been taking her medications inconsistently because she “feels fine” and does not see an immediate need for daily treatment. Travis explains, “Hypertension is often ‘silent,’ meaning you don’t feel any different. When you don’t take daily medicine, you increase your risk of heart attack, stroke, and kidney damage even if you have no symptoms right now.” After reinforcing the importance of consistent daily dosing, Travis consults with the prescriber to ensure her regimen is optimized. As he does, Olivia provides adherence tools such as a pill organizer and works on medication synchronization. Olivia also asks, “When do you take your blood pressure?” and Ms. Vasquez admits she doesn’t have a BP machine and can’t afford one. Olivia says, “I see you in here often. How about you let me take it whenever you’re in the store?”

           

          Integrating Comorbidities

          Pharmacists must consider comorbidities that significantly influence antihypertensive therapy selection and monitoring. An ACEi or ARB is specifically recommended in patients with diabetes who have albuminuria or CKD, given their ability to reduce progression of kidney disease and provide cardiovascular benefit. In the absence of albuminuria, other first-line agents may be used as initial therapy, and treatment selection should be guided by patient-specific factors and blood pressure goals rather than diabetes alone.4

          For individuals with CKD, these same drugs help slow disease progression, although careful monitoring of kidney function and serum potassium is essential. Patients with heart failure benefit most from evidence-based BBs and ACEis or ARBs, while prescribers should avoid non-DHP CCBs (verapamil, diltiazem) due to their negative inotropic effects (decrease in strength of cardiac muscle contraction).4 In older adults, heightened sensitivity to adverse effects, increased fall risk, and the prevalence of polypharmacy necessitate cautious use of diuretics and thoughtful regimen simplification to reduce treatment burden and improve safety.4

           

          Patient Preferences and Shared Decision-Making

          Guidelines highlight patient-centered care. Adherence improves when patients feel heard and are engaged in decisions. Preferences may include once-daily rather than twice-daily dosing, brand as opposed to generic formulations, and avoiding medications that interfere with work (e.g., diuretics in long-distance drivers). Pharmacists can provide education, while technicians reinforce instructions during handoff at the counter, adding another touchpoint every time a patient receives their medications.

           

          Pharmacists in Team-Based Care

          Pharmacists increasingly engage in collaborative practice agreements and chronic disease management programs. Evidence shows pharmacist-led interventions can reduce systolic BP by 7 to 10 mmHg.10 Accessibility and trust equip pharmacists with ample opportunity to benefit the team’s future decision making. Responsibilities include initiating or titrating therapy under protocol, monitoring home BP logs, and conducting medication therapy management (MTM).

           

          Technicians in Workflow and Safety

          Technicians’ contributions, while often underrecognized, directly affect hypertension outcomes. Their expertise in preventing medication errors is critical, such as distinguishing between metoprolol tartrate and metoprolol succinate to ensure patients receive the correct formulation. Technicians also help identify potential risks associated with OTC products by noticing when patients purchase medications like pseudoephedrine while taking multiple antihypertensives, prompting timely pharmacist intervention. They support BP screening initiatives by assisting with in-pharmacy BP checks and ensuring that monitoring devices are properly calibrated. Technicians are also well positioned to identify referral triggers, such as encountering consistently elevated BP readings above 180/110 mmHg and guiding patients to speak with the pharmacist or seek emergency care when appropriate.

           

          Social Determinants of Health

          The guideline also emphasizes addressing barriers beyond medication.4 Pharmacists and technicians can assist patients in overcoming transportation challenges by coordinating mail-order services or arranging prescription delivery. They can support individuals with low health literacy by using pictograms, simplified instructions, or teach-back methods to ensure understanding. Enrolling patients in assistance programs or recommending lower-cost generic alternatives, when appropriate, may mitigate cost barriers. By recognizing and responding to these social and structural influences, pharmacy teams can help improve BP control and reduce disparities in patient outcomes.

           

          Pro Tips

          In patients requiring multiple medications, fixed-dose combinations improve adherence and reduce pill burden, but cost and formulary restrictions may be barriers. Pharmacists and technicians should assess insurance coverage and provide alternatives when needed.

          Pharmacists should leverage each patient encounter to address medication adherence and reinforce lifestyle goals. Short, structured counseling moments whether at prescription pick up, during BP screenings, or over the phone can make measurable differences in patient outcomes. Technicians should consistently monitor refill histories and OTC purchases to identify potential red flags.

          Although pharmacist and technician intervention can improve hypertension outcomes, real-world barriers such as time and staffing constraints often limit implementation. In busy community and health-system settings, pharmacists and technicians may have limited opportunity for extended counseling, follow-up, or collaboration with other providers.

          Pharmacy technicians may process several hundred prescriptions per shift, which leaves them little opportunity to flag adherence concerns or discuss OTC risks. These constraints not only contribute to professional burnout but also create gaps in care that disproportionately affect patients with the greatest social and economic barriers. Without adequate time, even the most motivated pharmacy teams may struggle to deliver truly individualized care. Addressing these limitations requires workflow optimization, investment in technician training, and system-level support such as scheduling adjustments, use of synchronization technology, and collaborative practice agreements to ensure guideline implementation remains realistic and sustainable.

          Pharmacists should use medication therapy management and collaborative practice agreements to intensify therapy when clinically appropriate. Technicians should flag missed refills, OTC risks, and look-alike/sound-alike errors for pharmacist review. Both pharmacists and technicians should reinforce lifestyle modifications during brief patient encounters.

          These real-world applications show how small actions at the pharmacy level can translate into better BP control across entire patient populations. As a staple to many communities, pharmacies, and their workers, are foundational in optimizing outcomes from a population health perspective. In retail settings, friendly, consistent employees go a long way in making patients feel welcome and important.

           

          CONCLUSION

          Hypertension remains the most prevalent, preventable driver of cardiovascular morbidity and mortality. The 2025 AHA/ACC/ASH guideline update emphasizes early detection, tighter BP targets, individualized pharmacologic strategies, and comprehensive team-based care.

          For pharmacists, these updates demand vigilance in drug selection, patient counseling, adherence monitoring, and clinical decision-making. For technicians, the focus is on dispensing accuracy, recognizing red flags, and supporting patients at the counter. Together, pharmacy professionals form the most accessible layer of hypertension management with an expanding horizon. As frontline providers, pharmacists and technicians hold the power to transform evidence into daily practice. Through ongoing education, vigilance, and patient-centered care, pharmacy teams can meaningfully reduce the burden of hypertension and improve public health outcomes.

           

          Pharmacist Post Test (for viewing only)

          Updates in Hypertension Guidelines: Translating Evidence into Practice
          26-021 Pharmacist Post-Test

          After completing this activity, pharmacists should be able to
          1. Recall key updates to pharmacologic treatment recommendations, including preferred first-line therapies
          2. Compare new pharmacologic recommendations and their impact on therapy selection
          3. Apply evidence-based strategies to optimize individualized patient care
          4. Discuss the evolving blood pressure targets in recent hypertension guidelines and their implications for diverse patient populations

          1. Which of the following is now reaffirmed as the general target blood pressure for most adults under the 2025 guidelines?
          A. <140/90 mmHg
          B. <130/80 mmHg
          C. <120/70 mmHg

          *

          2. Which medication class is no longer considered first-line for uncomplicated hypertension under the 2025 update?
          A. Thiazide diuretics
          B. ACE inhibitors
          C. Beta-blockers

          *

          3. Which of the following is a recommended first-line antihypertensive class for an adult with uncomplicated hypertension?
          A. Alpha-blocker
          B. ARB
          C. Beta-blocker

          *

          4. Which medication is considered a preferred add-on in resistant hypertension?
          A. Minoxidil
          B. Spironolactone
          C. Alpha-blocker

          *

          5. What is the main pharmacist action when a patient presents with frequent missed refills?
          A. Advise the patient to switch to another pharmacy closer to home
          B. Address adherence barriers (synchronization, counseling)
          C. Suggest that the patient stop therapy to see if it’s really needed

          *

          6. Which statement best reflects the impact of the SPRINT trial on current guideline recommendations?
          A. Intensive SBP <120 mmHg universally replaces 130/80 targets
          B. Intensive control reduces CV events in selected high-risk patients
          C. Intensive therapy eliminates need for combination therapy

          *

          7. In older adults, what is the main risk of lowering SBP below 120 mmHg?
          A. Stroke
          B. Worsened lipid profile
          C. Falls and orthostatic hypotension

          *

          8. Which of the following remains a first-line antihypertensive class in the 2025 update?
          A. Alpha-blockers
          B. Centrally acting agents
          C. Thiazide diuretics

          *

          9. A 55-year-old patient presents with stage 2 hypertension (154/96 mmHg) and no compelling comorbidities. According to current guidance, appropriate initial management includes:
          A. Two first-line agents if ≥20/10 mmHg above goal
          B. Single-agent therapy only
          C. Immediate referral to cardiology

          *

          10. Which antihypertensive should be avoided in pregnancy?
          A. Labetalol
          B. Lisinopril
          C. Nifedipine

          Pharmacy Technician Post Test (for viewing only)

          Updates in Hypertension Guidelines: Translating Evidence into Practice
          26-021 Pharmacy Technician Post-Test

          After completing this activity, pharmacy technicians should be able to
          1. Identify common antihypertensive medication classes and recent changes in therapeutic use
          2. Recall workflow and counseling points that support pharmacist-led interventions in hypertension management
          3. Discuss strategies to improve adherence, including refill synchronization, packaging solutions, and communication with the pharmacist and care team
          4. Apply updated hypertension guideline recommendations to support workflow processes

          1. Which of the following is now reaffirmed as the general target blood pressure for most adults under the 2025 guidelines?
          A. <140/90 mmHg
          B. <130/80 mmHg
          C. <120/70 mmHg

          *

          2. Which medication class is no longer considered first-line for uncomplicated hypertension under the 2025 update?
          A. Thiazide diuretics
          B. ACE inhibitors
          C. Beta-blockers

          *

          3. Which of the following is classified as a thiazide diuretic?
          A. Amlodipine
          B. Lisinopril
          C. Hydrochlorothiazide

          *

          4. Which finding during a blood pressure screening should a technician promptly refer to the pharmacist or provider?
          A. BP at goal in an asymptomatic patient
          B. Repeated severely elevated BP, such as 184/112 mmHg
          C. Mildly elevated BP in a patient already scheduled for follow-up

          *

          5. What action should a technician take when a patient purchasing decongestants is on multiple antihypertensives?
          A. Ignore
          B. Refer to pharmacist
          C. Refuse sale

          *

          6. Which refill timing issue signals possible adherence problems?
          A. Early refill
          B. Late refill by >2 weeks
          C. Same-day refill

          *

          7. What is the best technician task when assisting with BP checks?
          A. Selecting the medication
          B. Ensuring correct positioning and cuff size
          C. Interpreting results

          *

          8. According to updated guidelines, most adults benefit from which BP target?
          A. <140/90 mmHg
          B. <135/85 mmHg
          C. <130/80 mmHg

          *

          9. Amlodipine belongs to which antihypertensive class?
          A. ACE inhibitor
          B. Calcium channel blocker
          C. Alpha-blocker

          *

          10. A patient taking three antihypertensives refills each medication on different dates. Which strategy may improve adherence?
          A. Medication synchronization
          B. Switching pharmacies
          C. Discontinuing one medication

          References

          Full List of References

          1. Tsao CW, Aday AW, Almarzooq ZI, et al. Heart Disease and Stroke Statistics-2023 Update: A Report From the American Heart Association. Circulation. 2023;147(8):e93-e621. doi:10.1161/CIR.0000000000001123
          2. Muntner P, Hardy ST, Fine LJ, et al. Trends in Blood Pressure Control Among US Adults With Hypertension, 1999-2000 to 2017-2018. JAMA. 2020;324(12):1190-1200. doi:10.1001/jama.2020.14545
          3. Whelton PK, Carey RM, Aronow WS, et al. 2017 ACC/AHA/AAPA/ABC/ACPM/AGS/APhA/ASH/ASPC/NMA/PCNA Guideline for the Prevention, Detection, Evaluation, and Management of High Blood Pressure in Adults: Executive Summary: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines. Hypertension. 2018;71(6):1269-1324. doi:10.1161/HYP.0000000000000066
          4. Writing Committee Members*, Jones DW, Ferdinand KC, et al. 2025 AHA/ACC/AANP/AAPA/ABC/ACCP/ACPM/AGS/AMA/ASPC/NMA/PCNA/SGIM Guideline for the Prevention, Detection, Evaluation and Management of High Blood Pressure in Adults: A Report of the American College of Cardiology/American Heart Association Joint Committee on Clinical Practice Guidelines. Hypertension. 2025;82(10):e212-e316. doi:10.1161/HYP.0000000000000249
          5. World Health Organization. Hypertension fact sheet. World Health Organization. Accessed November 25, 2025. https://www.who.int/news-room/fact-sheets/detail/hypertension
          6. Siddiqui TW, Siddiqui RW, Nishat SMH, et al. Bridging the Gap: Tackling Racial and Ethnic Disparities in Hypertension Management. Cureus. 2024;16(10):e70758. Published 2024 Oct 3. doi:10.7759/cureus.70758
          7. Kirkland EB, Heincelman M, Bishu KG, et al. Trends in Healthcare Expenditures Among US Adults With Hypertension: National Estimates, 2003-2014. J Am Heart Assoc. 2018;7(11):e008731. Published 2018 May 30. doi:10.1161/JAHA.118.008731
          8. Muntner P, Miles MA, Jaeger BC, et al. Blood Pressure Control Among US Adults, 2009 to 2012 Through 2017 to 2020. Hypertension. 2022;79(9):1971-1980. doi:10.1161/HYPERTENSIONAHA.122.19222
          9. Clinical Practice Guidelines We Can Trust National Academies of Sciences, Engineering, and Medicine. 2011. Washington, DC: The National Academies Press. https://doi.org/10.17226/9546. The National Academies Press. Accessed March 30, 2026. https://www.nationalacademies.org/read/13058/chapter/7

          10. Gastens V, Tancredi S, Kiszio B, et al. Pharmacists delivering hypertension care services: a systematic review and meta-analysis of randomized controlled trials. Front Cardiovasc Med. 2025;12:1477729. Published 2025 Mar 14. doi:10.3389/fcvm.2025.1477729
          11. Gastens V, Tancredi S, Bonnan D, et al. Pharmacist interventions to improve hypertension management among patients with diabetes: a systematic review and meta-analysis of randomized controlled trials. BMC Health Serv Res. 2025;25(1):1268. Published 2025 Oct 1. Doi:10.1186/s12913-025-13461-7

          12. Machado M, Bajcar J, Guzzo GC, Einarson TR. Sensitivity of patient outcomes to pharmacist interventions. Part II: Systematic review and meta-analysis in hypertension management. Ann Pharmacother. 2007;41(11):1770-1781. doi:10.1345/aph.1K311
          13. NPTA Staff. Pharmacy Technicians and Patient Safety: Your Role in Preventing Medication Errors. National Pharmacy Technician Association. Published July 23, 2025. Accessed March 30, 2026.
          14. Taylor B, Mehta B. The Community Pharmacy Technician's Role in the Changing Pharmacy Practice Space. Innov Pharm. 2020;11(2):10.24926/iip.v11i2.3325. Published 2020 Apr 30. doi:10.24926/iip.v11i2.3325
          15. Chobanian AV, Bakris GL, Black HR, et al. Seventh report of the Joint National Committee on Prevention, Detection, Evaluation, and Treatment of High Blood Pressure. Hypertension. 2003;42(6):1206-1252. doi:10.1161/01.HYP.0000107251.49515.c2
          16. Williams B, Mancia G, Spiering W, et al. 2018 ESC/ESH Guidelines for the management of arterial hypertension. Eur Heart J. 2018;39(33):3021-3104. doi:10.1093/eurheartj/ehy339
          17. Unger T, Borghi C, Charchar F, et al. 2020 International Society of Hypertension Global Hypertension Practice Guidelines. Hypertension. 2020;75(6):1334-1357. doi:10.1161/HYPERTENSIONAHA.120.15026
          18. SPRINT Research Group; Wright JT Jr, Williamson JD, Whelton PK, Snyder JK, Sink KM, Rocco MV, Reboussin DM, Rahman M, Oparil S, Lewis CE, Kimmel PL, Johnson KC, Goff DC Jr, Fine LJ, Cutler JA, Cushman WC, Cheung AK, Ambrosius WT. A Randomized Trial of Intensive versus Standard Blood-Pressure Control. N Engl J Med. 2015 Nov 26;373(22):2103-16. doi: 10.1056/NEJMoa1511939. Epub 2015 Nov 9. Erratum in: N Engl J Med. 2017 Dec 21;377(25):2506. doi: 10.1056/NEJMx170008.
          19. ACCORD Study Group. Intensive BP control in diabetes. N Engl J Med. 2010;362:1575–1585.
          20. Appel LJ, Moore TJ, Obarzanek E, et al. A clinical trial of the effects of dietary patterns on blood pressure. DASH Collaborative Research Group. N Engl J Med. 1997;336(16):1117-1124. doi:10.1056/NEJM199704173361601
          21. KDIGO 2021 Clinical Practice Guideline for BP in CKD. Kidney Int. 2021;99:S1–S87.
          22. Machado M, Bajcar J, Guzzo GC, Einarson TR. Sensitivity of patient outcomes to pharmacist interventions. Part II: Systematic review and meta-analysis in hypertension management. Ann Pharmacother. 2007;41(11):1770-1781. doi:10.1345/aph.1K311
          23. Rohatgi KW, Humble S, McQueen A, et al. Medication Adherence and Characteristics of Patients Who Spend Less on Basic Needs to Afford Medications. J Am Board Fam Med. 2021;34(3):561-570. doi:10.3122/jabfm.2021.03.200361
          24. Chaturvedi A, Zhu A, Gadela NV, Prabhakaran D, Jafar TH. Social Determinants of Health and Disparities in Hypertension and Cardiovascular Diseases. Hypertension. 2024;81(3):387-399. doi:10.1161/HYPERTENSIONAHA.123.21354
          25. Morales-Garzón S, Parker LA, Hernández-Aguado I, González-Moro Tolosana M, Pastor-Valero M, Chilet-Rosell E. Addressing Health Disparities through Community Participation: A Scoping Review of Co-Creation in Public Health. Healthcare (Basel). 2023;11(7):1034. Published 2023 Apr 4. doi:10.3390/healthcare11071034
          26. Athavale A, Roberts DM. Management of proteinuria: blockade of the renin-angiotensin-aldosterone system. Aust Prescr. 2020;43(4):121-125. doi:10.18773/austprescr.2020.021
          27. Liebson PR, Amsterdam EA. Ongoing Telmisartan Alone and in Combination With Ramipril Global Endpoint Trial (ONTARGET): implications for reduced cardiovascular risk. Prev Cardiol. 2009;12(1):43-50. doi:10.1111/j.1751-7141.2008.00010.x
          28. Carey RM, Calhoun DA, Bakris GL, et al. Resistant Hypertension: Detection, Evaluation, and Management: A Scientific Statement From the American Heart Association. Hypertension. 2018;72(5):e53-e90. doi:10.1161/HYP.0000000000000084
          29. Benetos A, Petrovic M, Strandberg T. Hypertension Management in Older and Frail Older Patients. Circ Res. 2019;124(7):1045-1060. doi:10.1161/CIRCRESAHA.118.313236
          30. Williams B, MacDonald TM, Morant S, et al. Spironolactone versus placebo, bisoprolol, and doxazosin to determine the optimal treatment for drug-resistant hypertension (PATHWAY-2): a randomised, double-blind, crossover trial. Lancet. 2015;386(10008):2059-2068. doi:10.1016/S0140-6736(15)00257-3
          31. Ho PM, Bryson CL, Rumsfeld JS. Medication adherence: its importance in cardiovascular outcomes. Circulation. 2009;119(23):3028-3035. doi:10.1161/CIRCULATIONAHA.108.768986
          32. Renfro CP, Turner K, Seeto J, Ferreri SP. Medication synchronization adoption and pharmacy performance. Res Social Adm Pharm. 2021;17(8):1496-1500. doi:10.1016/j.sapharm.2020.11.009
          33. Waghmare PH, Lindsey R, Reed JB, Gao S, Zillich AJ Systematic review of the impact of medication synchronization on healthcare utilization, economic, clinical, and humanistic outcomes. J Am Coll Clin Pharm. 2023; 6(6): 597-614. doi:10.1002/jac5.1815

          An Over-The-Counter Lifesaver: Increased Intranasal Naloxone Accessibility 2026

          Learning Objectives

           

          After completing this application-based continuing education activity, pharmacists and pharmacy technicians will be able to

          ·       DISCUSS naloxone nasal spray’s shift to over-the-counter (OTC) availability
          ·       DESCRIBE how to use naloxone nasal spray safely and effectively
          ·       IDENTIFY the pharmacist’s role in OTC naloxone access

           

          Watercolor image of person reaching out to help another individual on the ground

           

          Release Date: May 25, 2026

          Expiration Date: May 25, 2029

          Course Fee

          Pharmacists $4

          Pharmacy Technicians $2

           

          There is no grant funding for this CE activity

          ACPE UANs

          Pharmacist: 0009-0000-26-032-H08-P

          Pharmacy Technician: 0009-0000-26-032-H08-T

          Session Codes

          Pharmacist:   23YC18-FXK23

          Pharmacist Technician:  23YC18-KFX48

          Accreditation Hours

          1.0 hours of CE

          Accreditation Statements

          The University of Connecticut School of Pharmacy and Pharmaceutical Sciences is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Statements of credit for the online activity ACPE UAN 0009-0000-26-032-H08-P/T  will be awarded when the post test and evaluation have been completed and passed with a 70% or better. Your CE credits will be uploaded to your CPE monitor profile within 2 weeks of completion of the program.

           

          Disclosure of Discussions of Off-label and Investigational Drug Use

          The material presented here does not necessarily reflect the views of The University of Connecticut School of Pharmacy and Pharmaceutical Sciences or its co-sponsor affiliates. These materials may discuss uses and dosages for therapeutic products, processes, procedures and inferred diagnoses that have not been approved by the United States Food and Drug Administration. A qualified health care professional should be consulted before using any therapeutic product discussed. All readers and continuing education participants should verify all information and data before treating patients or employing any therapies described in this continuing education activity.

          Faculty

          Kelsey Giara, PharmD
          Adjunct Assistant Professor
          University of Connecticut
          Storrs, CT

           

           

          Faculty Disclosure

          In accordance with the Accreditation Council for Pharmacy Education (ACPE) Criteria for Quality and Interpretive Guidelines, The University of Connecticut School of Pharmacy and Pharmaceutical Sciences requires that faculty disclose any relationship that the faculty may have with commercial entities whose products or services may be mentioned in the activity.

          Dr. Giara has no financial relationships with ineligible companies and therefore has nothing to disclose.

           

          ABSTRACT

          Recently, the US Food and Drug Administration approved an over-the-counter naloxone product. This is a welcome change that will hopefully reduce the number of opioid-related deaths in the United States, which have escalated over the last two decades. Used appropriately, naloxone can be lifesaving. In addition, its wide margin of safety contributed to the FDA's decision to move this medication from prescription status to over-the-counter (OTC) status. This continuing education (CE) activity covers important information about naloxone, signs of overdose, and naloxone use by bystanders who observe potential opioid overdoses. It also discusses the legal repercussions of using OTC naloxone. Finally, this CE covers counseling tips that are critical for laypeople who purchase OTC naloxone.

          CONTENT

          Content

          INTRODUCTION

          The opioid epidemic has gripped the United States (U.S.) for more than two decades.1 Opioid overdose is the number one cause of death for adults aged 25 to 64 years old, which significantly contributes to the decline in the average lifespan.1 The rise of synthetic opioids (primarily fentanyl) augments the uptick in overdoses, referred to as the “3rd wave” of the opioid epidemic.1,2 In fact, 8 in 10 fatal opioid overdoses in the U.S. now involve synthetics.1 Non-fatal overdose is also significant; for every opioid-induced fatality, up to 8.4 non-fatal overdoses occur.1

           

          Prescription opioids are also a noteworthy contributor to the rise in opioid overdose deaths.2 Healthcare providers started prescribing opioids for chronic, non-cancer pain (e.g., arthritis, back pain) in the 1990s.3 In the decades since, patients started receiving increasingly higher doses of prescription opioids for long-term chronic pain management.2,3 In 2015, the amount of opioids prescribed per person was three times higher than it was in 1999.3 Even when patients take opioids as prescribed, they are still at risk of accidental overdose and drug-drug (e.g., benzodiazepines) or drug-alcohol interactions.2 Their household contacts are also at risk.

           

          Naloxone—an opioid antagonist—is the only approved treatment to reverse opioid overdose.4 The drug competes for the same receptor sites opioids use, effectively and rapidly reversing their effects (i.e., respiratory depression, sedation, and hypotension).4 Naloxone is available in intranasal, subcutaneous, and intramuscular formulations for outpatient use and intravenous formulations for inpatient use.5,6 Naloxone is a safe antidote for suspected overdose, and its use has caused the number of opioid overdose deaths to decrease in communities where it is readily available.2

           

          The U.S. Food and Drug Administration (FDA) has undertaken a series of measures to increase accessibility to this lifesaving medication.7 Until recently, naloxone was only available via prescription. In March 2023, the FDA approved the first naloxone product for over-the-counter (OTC), nonprescription use.6,7 This aims to improve access to naloxone, increase the number of locations where it is available (e.g., drug stores, convenience stores, grocery stores, the Internet), and help reduce opioid overdose deaths across the country.

           

          INCREASED ACCESSIBILITY

          The FDA first approved naloxone in 1971 as a prescription drug.6 It wasn’t until 2014 that the agency approved the first naloxone auto-injector for use outside of a healthcare setting, followed by a nasal spray formulation in 2015.8 Its status as a prescription-only medication made initial access difficult and inconsistent across the country and various high-risk groups.

           

          In the mid-1990s, community-based programs implemented efforts to increase distribution to high-risk individuals.6 Consequently, naloxone dispensing from retail pharmacies increased substantially from 2010 to 2015, with a 1170% increase between 2013 and 2015.6 Naloxone dispensing remains inadequate, however, with only one naloxone prescription dispensed for every 70 high-dose opioid prescriptions.

           

          Pharmacist Naloxone Prescribing

          It’s common knowledge that pharmacists are highly accessible, trusted healthcare professionals, so their role in naloxone distribution is not surprising. Their accessibility, medication expertise, access to patients’ medical records, and regular patient interaction are valuable tools for increasing naloxone availability.6

           

          Many states across the U.S. have enacted naloxone access laws (NALs) to expand pharmacists’ scope of practice through standing orders or collaborative practice agreements, allowing them to distribute naloxone without a patient-specific prescription.6 Studies show that NALs significantly increased naloxone prescribing, but not enough.6 Despite NALs, many pharmacists remain uncomfortable dispensing the drug without a patient-specific order given limited training, lack of understanding state laws, and lack of reimbursement for patient education. Some evidence also exists that pharmacists are afraid of potential legal ramifications.6

           

          Shifting to the Other Side of the Counter

          The FDA has a specific process for shifting from prescription to OTC approval.9 Prescription products can undergo a full switch or partial switch. A full switch converts the drug product covered under a New Drug Application (NDA) to nonprescription marketing status entirely. A partial switch only converts some of the conditions of use (e.g., indications) to nonprescription status and retains others within prescription status. A full switch requires a sponsor to submit an efficacy supplement to an approved NDA or a 505(b)(2) application, but a partial switch requires an entirely new NDA.9 Ultimately, approval of a prescription-to-OTC switch application depends on the FDA deciding that prescription status is “not necessary for the protection of the public health by reason of the drug’s toxicity or other potentiality for harmful effect, or the method of its use, or the collateral measures necessary to its use, and…the drug is safe and effective for use in self-medication as directed in proposed labeling.”9

           

          The FDA has been working to authorize an OTC version of naloxone since 2019 by prioritizing applications and assisting manufacturers pursuing OTC naloxone approval.8 The agency announced in January 2019 that preliminary assessment showed that consumers understood a model drug facts label well for OTC naloxone nasal spray and manufacturers found the label acceptable, a slow but steady step in the right direction.8 In late 2022, the FDA issued a Federal Register notice indicating that certain naloxone products—up to 4 mg nasal spray and up to 2 mg intramuscular or subcutaneous autoinjector—may be approvable for nonprescription use.10 This did not immediately approve naloxone products for safe and effective OTC use, but it did provide the framework for manufacturers to pursue approval.

           

          The FDA granted priority review status to the application to approve branded naloxone nasal spray (Narcan) for OTC use.11 It was then the subject of an advisory committee meeting in February 2023 where the committee voted unanimously to approve naloxone for nonprescription marketing.11

           

          What’s Next?

          It’s important to note that the prescription to OTC switch does not automatically apply to all forms of naloxone. Only branded Narcan 4 mg nasal spray is now granted OTC status, not its generic counterparts.7 Manufacturers of generic products with Narcan listed as their reference listed drug product will need to submit a supplemental application to switch their products to OTC status. Other brand name naloxone nasal spray products of 4 mg or less must also update labeling and apply individually for a switch to OTC status.7

           

          Pharmacy teams should also be aware that the drug will not be available on drug store shelves immediately.12 The manufacturer will need to implement manufacturing and supply chain changes to support nonprescription packaging requirements. According to the drug’s manufacturer, pharmacies can expect the OTC formulation to be available in late summer 2023. Until then, the prescription product will be readily available through current access channels.12

           

          Cost is also important to consider. The drug’s manufacturer has yet to reveal pricing plans for the OTC version, but it plans to work with public interest groups who are now charging about $47.50 per box.13 Health economists predict that the price of OTC Narcan could land somewhere between $35 and $65, plus a retailer’s markup.13 Unfortunately, this price could be prohibitive for many individuals, especially those who misuse opioids. Some also fear that this could encourage individuals to shoplift the drug, forcing locations to move the product behind the pharmacy counter or behind glass and creating a barrier to those who can afford it but are uncomfortable asking for it.13

           

          As for accessing the drug outside of a pharmacy setting (e.g., convenience stores, gas stations), additional barriers may exist. Some states require a special license for non-pharmacy businesses to sell OTC medications, which can effectively create “naloxone deserts” where the drug is not available for purchase. In the state of Connecticut, for example, 28 towns currently do not have stores with permits to sell OTC medications, causing residents to travel to obtain the lifesaving antidote.14 Pharmacy teams should check their state’s law regarding OTC sales to direct interested individuals on where to obtain the drug.

           

          NEW OPPORTUNITIES FOR THE PHARMACY TEAM

          Naloxone shift to OTC availability may seem to take the load off pharmacy teams when it comes to collaborative practice agreements and NALs, but the pharmacy team should remain heavily involved in naloxone distribution. OTC medications are often not covered by insurance, so pharmacists should stay vigilant about active NALs and collaborative practice agreements to prescribe the drug for people with cost concerns.

           

          Assessing Overdose Risk

          Prescription or not, a crucial role for pharmacy staff is identifying patients for whom naloxone is appropriate. Anyone exposed to opioids, regardless of the source, is at risk of overdose and should be considered for naloxone.15 This applies to people taking opioids for pain with or without other medications and those who misuse opioids. As the drug is bystander-administered, caregivers of individuals at risk of overdose may also request naloxone and should be educated about its use.15

           

          Paying attention to opioid dosing is important when considering patients for naloxone. A dose of 50 morphine milligram equivalents (MME) per day doubles the risk of fatal opioid overdose compared to 20 MME or less.3 Patients taking 90 MME or more daily are 10-times more likely to die from an overdose.3 Other overdose risk factors include15

          • concurrent benzodiazepine and/or alcohol use
          • history of substance use disorder, including opioid addiction
          • comorbid mental illness (e.g., depression, anxiety)
          • filling prescriptions at multiple pharmacies and/or from multiple prescribers
          • receiving a methadone prescription
          • recent emergent medical care for opioid poisoning, intoxication, or overdose
          • recent period of abstinence (e.g., release from incarceration, discharge from an opioid detox or abstinence-based program)
          • renal or hepatic dysfunction
          • comorbid respiratory conditions (e.g., smoking, chronic obstructive pulmonary disease, emphysema, asthma, sleep apnea)

           

          Counseling on Naloxone Nasal Spray Use

          The FDA deemed naloxone nasal spray safe enough for OTC use, but that doesn’t preclude the need to counsel individuals on its safe and appropriate use. Pharmacists should counsel all patients buying OTC naloxone nasal spray about signs of an opioid overdose, how to administer naloxone, and other important clinical pearls. Signs of an opioid overdose include15

          • pale and/or clammy skin
          • limp body
          • pinpoint pupils
          • blue or purple lips, nose, and/or fingernails
          • vomiting or making gurgling noises
          • unconscious or unarousable
          • breathing very slow or not at all

           

          Pharmacists should advise individuals to administer naloxone in the event of suspected overdose even if they are not 100% sure the victim is in fact suffering from an overdose.16 Administering naloxone to someone who is not actually suffering from opioid overdose is better than withholding care from an overdose victim based on uncertainty. See Sidebar: Saving a Life is Scary for additional information to ease concerns regarding naloxone administration.

           

          SIDEBAR: Saving a Life Is Scary15,17

          Often, individuals are trained and ready to perform lifesaving first-aid procedures like CPR or the Heimlich maneuver, but they are afraid of the implications if things take a turn for the worse. Naloxone administration is subject to these same liability concerns. Individuals may also be concerned about legal repercussions when calling for help at the scene of an overdose. Ensure that individuals know about supporting laws and regulations that protect them to increase comfort and confidence with administering the drug:

          • Good Samaritan*: Protects people who call for emergency medical assistance at the scene of an overdose from being arrested for drug possession.
          • Liability protection/third party administration: Protects naloxone prescribers and bystanders who administer the drug and allows bystanders to obtain naloxone for use on opioid overdose victims.

           

          *Some states have Good Samaritan laws that differ from general ones. For example, Ohio places limits on the number of times someone can be granted Good Samaritan immunity and requires that overdose victims seek referral for addiction treatment within 30 days. Pharmacy teams should stay current with state-specific Good Samaritan laws regarding naloxone.

           

          Naloxone nasal spray is available in a two-pack of single-use, prefilled devices that cannot be reused.4,5 The device should not be primed. Pharmacists should advise people buying OTC naloxone nasal spray about the following administration steps4,16:

          • Check for a suspected overdose (i.e., yell “wake up,” shake the person gently)
          • If the individual does not wake up, lay them on their back
          • Hold the nasal spray device with a thumb on the bottom of the plunger
          • Insert the nozzle into one nostril and press firmly to administer the dose
          • Call 911 immediately
          • Stay until medical assistance arrives, even if the person wakes up
          • Give another dose if the person does not wake up after 2 to 3 minutes or they become very sleepy again initial arousal
          • Continue giving doses every 2 to 3 minutes until the person wakes up or medical assistance arrives (it is safe to keep giving doses)

           

          Naloxone is a relatively safe drug, but it still comes with risks and clinical pearls that cannot be ignored. Abrupt opioid reversal in physically dependent individuals can cause acute withdrawal.4,7 Signs and symptoms include body aches, fever, sweating, runny nose, sneezing, piloerection, yawning, weakness, shivering or trembling, nervousness, restlessness or irritability, diarrhea, nausea or vomiting, abdominal cramps, increased blood pressure, and tachycardia.4 Patients may also become aggressive upon sudden reversal of opioids. Naloxone is only effective in reversing opioid overdoses, not in treating other types of overdoses, so it is crucial that individuals seek emergency medical attention following naloxone administration.

           

          CONCLUSION

          Naloxone is a vital tool for preventing fatal opioid overdose. Pharmacists should be prepared to identify people at risk of overdose and assess their need for this lifesaving drug, make all individuals aware of its OTC availability, and counsel on its safe and appropriate use.

          Pharmacist Post Test (for viewing only)

          Learning Objectives
          • DISCUSS naloxone nasal spray’s shift to over-the-counter (OTC) availability
          • DESCRIBE how to use naloxone nasal spray safely and effectively
          • IDENTIFY the pharmacist’s role in OTC naloxone access

          1. Which of the following is required for a prescription-to-OTC switch?
          A. Evidence that the drug is safe for self-medication
          B. Evidence of bioavailability to the prescription product
          C. A lower dose than the prescription formulation

          2. Which of the following is an appropriate course of action following the naloxone prescription-to-OTC switch?
          A. Move all naloxone products to the customer-facing shelves of the pharmacy immediately
          B. Warn patients that naloxone nasal spray will be unavailable until late summer 2023
          C. Review state NALs and collaborative practice agreements to continue dispensing naloxone

          3. Which of the following is TRUE about naloxone nasal spray administration?
          A. Bystanders should administer a maximum of 2 doses before emergency care arrives
          B. It can cause patients to act aggressively or show signs of withdrawal
          C. Bystanders should only use it if they are 100% sure the victim used opioids

          4. It’s 2024 and your customer-facing pharmacy shelf is stocked with naloxone nasal spray. A woman presents to the counter with the product stating she knows her father is on opioids for cancer pain, but she is afraid he will accidentally take too many doses. She asks if there is anything important she should know about naloxone nasal spray and expresses that she is concerned she will not know how to identify when he is experiencing an overdose. Which of the following is the BEST counseling point for this individual?
          A. The Good Samaritan law will protect you from liability if you administer naloxone on your father and it does not work or he was not actually overdosing on opioids.
          B. If your father experiences an overdose, he will show signs of respiratory distress (slowed or stopped breathing) and be unconscious. Even if you are not 100% sure, administer the naloxone anyways.
          C. Your father is not at risk of overdose because he is using prescription opioids for cancer pain, so naloxone nasal spray is unnecessary. Use a pill organizer to ensure he uses the opioids as prescribed.

          5. Which of the following people are most likely at high risk of opioid overdose?
          A. An individual with an expired prescription for methadone who was recently released from incarceration
          B. An individual with no opioid use history who takes lorazepam (a benzodiazepine) as needed for panic attacks
          C. An individual diagnosed with gout who fills prescriptions for naproxen from both his primary care provider and an urgent care facility

          Pharmacy Technician Post Test (for viewing only)

          Learning Objectives
          • DISCUSS naloxone nasal spray’s shift to over-the-counter (OTC) availability
          • DESCRIBE how to use naloxone nasal spray safely and effectively
          • IDENTIFY the pharmacist’s role in OTC naloxone access

          1. Which of the following is required for a prescription-to-OTC switch?
          A. Evidence that the drug is safe for self-medication
          B. Evidence of bioavailability to the prescription product
          C. A lower dose than the prescription formulation

          2. Which of the following is an appropriate course of action following the naloxone prescription-to-OTC switch?
          A. Move all naloxone products to the customer-facing shelves of the pharmacy immediately
          B. Warn patients that naloxone nasal spray will be unavailable until late summer 2023
          C. Review state NALs and collaborative practice agreements to continue dispensing naloxone

          3. Which of the following is TRUE about naloxone nasal spray administration?
          A. Bystanders should administer a maximum of 2 doses before emergency care arrives
          B. It can cause patients to act aggressively or show signs of withdrawal
          C. Bystanders should only use it if they are 100% sure the victim used opioids

          4. It’s 2024 and your customer-facing pharmacy shelf is stocked with naloxone nasal spray. A woman presents to the counter with the product stating she knows her father is on opioids for cancer pain, but she is afraid he will accidentally take too many doses. She asks if there is anything important she should know about naloxone nasal spray and expresses that she is concerned she will not know how to identify when he is experiencing an overdose. Which of the following is the BEST counseling point for this individual?
          A. The Good Samaritan law will protect you from liability if you administer naloxone on your father and it does not work or he was not actually overdosing on opioids.
          B. If your father experiences an overdose, he will show signs of respiratory distress (slowed or stopped breathing) and be unconscious. Even if you are not 100% sure, administer the naloxone anyways.
          C. Your father is not at risk of overdose because he is using prescription opioids for cancer pain, so naloxone nasal spray is unnecessary. Use a pill organizer to ensure he uses the opioids as prescribed.

          5. Which of the following people are most likely at high risk of opioid overdose?
          A. An individual with an expired prescription for methadone who was recently released from incarceration
          B. An individual with no opioid use history who takes lorazepam (a benzodiazepine) as needed for panic attacks
          C. An individual diagnosed with gout who fills prescriptions for naproxen from both his primary care provider and an urgent care facility

          References

          Full List of References

          REFERENCES

          1. Skolnick P. Treatment of overdose in the synthetic opioid era. Pharmacol Ther. 2022;233:108019. doi:10.1016/j.pharmthera.2021.108019
          2. U.S. Department of Health and Human Services. U.S. Surgeon General’s advisory on naloxone and opioid overdose. Updated April 8, 2022. Accessed April 13, 2023. https://www.hhs.gov/surgeongeneral/reports-and-publications/addiction-and-substance-misuse/advisory-on-naloxone/index.html
          3. Centers for Disease Control and Prevention. Opioid prescribing: Where you live matters. July 2017. Accessed April 13, 2023. https://www.cdc.gov/vitalsigns/pdf/2017-07-vitalsigns.pdf
          4. Narcan [prescribing information]. Emergent BioSolutions; 2023.
          5. College of Psychiatric & Neurologic Pharmacists. Naloxone product comparison. Prescribe to Prevent. January 2023. Accessed April 13, 2023. https://prescribetoprevent.org/wp2015/wp-content/uploads/Naloxone-Product-Comparison-2023.pdf
          6. Xu J, Mukherjee S. State laws that authorize pharmacists to prescribe naloxone are associated with increased naloxone dispensing in retail pharmacies. Drug Alcohol Depend. 2021;227:109012. doi:10.1016/j.drugalcdep.2021.109012
          7. U.S. Food and Drug Administration. FDA approves first over-the-counter naloxone nasal spray. March 29, 2023. Accessed April 11, 2023. https://www.fda.gov/news-events/press-announcements/fda-approves-first-over-counter-naloxone-nasal-spray
          8. U.S. Food and Drug Administration. Timeline of selected FDA activities and significant events addressing substance use and overdose prevention. Accessed April 16, 2023. https://www.fda.gov/drugs/information-drug-class/timeline-selected-fda-activities-and-significant-events-addressing-substance-use-and-overdose
          9. U.S. Food and Drug Administration. Prescription-to-Nonprescription (Rx-to-OTC) Switches. Updated June 28, 2022. Accessed April 16, 2023. https://www.fda.gov/drugs/drug-application-process-nonprescription-drugs/prescription-nonprescription-rx-otc-switches
          10. U.S. Food and Drug Administration. FDA announces preliminary assessment that certain naloxone products have the potential to be safe and effective for over-the-counter use. November 15, 2022. Accessed April 13, 2023. https://www.fda.gov/news-events/press-announcements/fda-announces-preliminary-assessment-certain-naloxone-products-have-potential-be-safe-and-effective
          11. U.S. Food and Drug Administration. FDA approves first generic naloxone nasal spray to treat opioid overdose. April 19, 2019. Accessed April 13, 2023. https://www.fda.gov/news-events/press-announcements/fda-approves-first-generic-naloxone-nasal-spray-treat-opioid-overdose
          12. Emergent BioSolutions. U.S. FDA approves over-the-counter designation for Emergent BioSolutions’ NARCAN® nasal spray, a historic milestone for the opioid overdose emergency treatment. March 29, 2023. Accessed April 14, 2023. https://investors.emergentbiosolutions.com/news-releases/news-release-details/us-fda-approves-over-counter-designation-emergent-biosolutions
          13. The New York Times. Over-the-Counter Narcan Could Save More Lives. But Price and Stigma Are Obstacles. March 29, 2023. Accessed April 26, 2023. https://www.nytimes.com/2023/03/28/health/narcan-otc-price.html
          14. News 8 WTNH. 28 Conn. towns won't be able to sell Narcan drug. April 19, 2023. Accessed April 26, 2023. https://www.wtnh.com/video/28-conn-towns-wont-be-able-to-sell-narcan-drug/8572715/
          15. College of Psychiatric & Neurologic Pharmacists. Naloxone access: A practical guideline for pharmacists. Prescribe to Prevent. 2015. Accessed April 16, 2023. https://prescribetoprevent.org/wp2015/wp-content/uploads/naloxone-access.pdf
          16. Narcan [over-the-counter packaging]. March 2023. Accessed April 16, 2023. https://www.accessdata.fda.gov/drugsatfda_docs/label/2023/208411Orig1s006lbl.pdf
          17. The Network for Public Health Law. Naloxone access and overdose Good Samaritan law in Ohio. September 2018. Accessed April 16, 2023. https://www.networkforphl.org/wp-content/uploads/2020/01/Ohio-Naloxone-Good-Sam-Laws-Fact-Sheet.pdf